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staff were pleasant The Room stank of smoke, I do not smoke and therefore it was like sleeping in an ashtray. Was sold a wireless voucher for the room which disconnected every 2 minutes. When I complained I was told that my room was on the fringer of the wireless access point and should come and sit in the lobby. All in all, function hotel with little to recommend.
Heating system, and day light in the room were nice. Also, there are nice trees on outside. Toilet is in a seperate place, the bathroom & hand wash (lavatory) are in another place with their own doors in the room. It was not comfortable.
The parking and the accessibility from all the parts of the city. Too much chaos during breakfast
I liked the surrounding of the hotel; restaurant seems to be fine but I came too late; staff very friendly Minibar missing; breakfast too expensive;
The staff was very helpful, even after repeated questions.
wonderful hotel nice staff ,good value
the have broken the sauna and they dont want to repair
Facilities were better than expected and good value for money. A non smoking wing contributed to the freshness of the room. The staff were helpful and the beakfast had a large variety to choose from.
The room was very large. We were woken up by a dog barking at 7:00 a.m. and it kept barking for almost an hour.
Nobody in the reception in the evening and at night. Walls need repainting. Some windows overlook a graveyard. Not enough tables in the breakfast room.
Smart people at the reception; cleanliness of room; good breakfast; room in a quite location; very close to transportation system to go to the city center.
Staff were helpful The 2 rooms I booked could not have been further away from each other. As a family this was not good. Also no reception staff available til 6pm.
The hotel staff made an admirable effort to fix my problem. The hotel website indicates that they have air-conditioning, mulitlingual staff, mini-bars, room service, and none of this is true. Also, the hotel allows smoking in one common area, surprising since Germany has banned smoking in public indoor areas.
OK for an overnight stay when visiting the Royal Gardens of Herrenhausen (where the Castle/Schloss is to be rebuilt) Reception unmanned when we arrived (Sunday early evening) and overnight. Access would have been impossible without a mobile phone and knowledge of German. When we called, the person answering gave instructions difficult to understand but involving use of a passcode to open a numbered slot adjacent to the front door where we found the card to open the front door and room electronically.
Its location, levels of security & value for money
The attitude of the staff I had trouble getting out of the garage. Oh well! The staff came to our rescue.
Good car parking very secure
Clean and nice. Some rooms are located above market storage and there was loudly noise of electric motors in the early morning when the cooling system was operating.
Location: quiet plce, with good restaurant nearbij and easy access to the city and the Hannover Messe Coffee at breakfast
Hotel is much below the expectations, the price is too high compared to the services. Rooms are old and dirty and the breakfast is very poor
The staff was friendly and the location of the hotel was good.
Good breakfast, and proximity to trams into city. Beautiful gardens nearby. Could have been cleaner in Room and in shared WC / showeroom
The room was very clean, the bed comfortable and the e-suite modern. Relaxed breakfast. Ideal for a one night stopover. Hotel overview misleading. It stated No.4 tramline would take us directly to the airport. It did not!
a very big and comfort room with a kitchen
Very little English was spoken and the menu was mostly German food but this did not create a problem. The food waas cooked to perfection for the evening meal and the breakfast was good too. The hotel was small and comfortable and easily reached via the number 8 and number 4 trams from the Messe Nord where we were attending a show. We would stay again.
Room was fine as was breakfast. Location on edge of town but 5 minutes to U-Bahn. Basic but good value
wireless free and location near a subway station in the 4 nights stayed there only one day the room have been cleaned and the last night no hot water to take a shower.
can't come up with anything really positive looks abandoned from outside (had to call somebodu on the phone), and not much better from inside. Holes in the wall, very basic and unpleasent furniture. Leave it at last option if every other bed in town is booked during exhibition (just like me, unfortunately)
it was clean, and facilities were basic, such as no internet, toiletries, nor telephone in room 100 metres or so from the tram station
It is a simple, genuine and charming small hotel/gasthof. Nice but limited dinner menu (in German only), local cuisine. Good breakfast. Friendly helpful owner. Initial confusion over the reservation. No toiletries provided.
Very nice people. We have a lot off traffic underway and we are arived 01:50am. They where so nice to wait for use.
Design Hotel, good staff and delicious restaurant