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The room. The dealings with the staff.
The hotel's location is ideal- very close to the central points of the city and the staff are very helpful and courteous. The breakfast was extensive and delicious. The room service menu may need to be broadened, and given the great gym, a swimming pool would be a nice addition.
good location no free internet connection and poor TV. extras for a young child
Breakfast and ambiance The size of the swimmingpool was a bit disappointing
Very nice, high quality hotel with friendly staff
Veri friendly staff, very luxurious rooms. Noisy - room windows not noiseproof.
Surprisingly friendly place with generous rooms that were well presented. Staff were very helpful with our baby. Useful small gym, pool and sauna area. The beds were a bit too soft for my taste, and some of the detailing lacked quality in the finish.
The welcome from all the staff and the couresy and kindness shown to us at all times. We did not enjoy the canned music in the lift. A shower cap could be provided.
Central location. Comfortable bed. Room was rather dark and had no additional lighting options. Wardrobe rails far too high for comfortable access of hanging clothes.
The location of this beautiful hotel is central and convenient for a city trip. The staff is very friendly and helpful, the rooms spacious and comfortable We had diner in the restaurant and that was not that good.
The duvet and pillows were amazing! Loved the whole luxury feel of the hotel when I entered as well. The receptionist told us the wrong time for breakfast, so we missed it. The check out time was far to early - the room was booked for a day (24 hours) should be able to check out 24 hours later.
Nytt, fint hotell. Midt i byen, kort vei til jernbane etc. Ingen støy fra gata inne på rommet Dyrt å koble seg til internett. Også i foajeen. Lite tilgjengelig materiale om byen (markeder, trikk- og bussruter mv)
Hotellet er meget sentralt beliggende. Rommene er nye eller nyoppussede. Vennlige og hjelpsomme mennesker i resepsjonen. Mangler minibar på rommene.
Reinsleg bad. Stille strøk, kunna ha vindauget ope. Praktisk, romsleg og minimalistisk utstyrt rom. Akseptabel liggjekomfort i senga. Effektivt, men hyggeleg, personale. Nålefiltteppe er betre enn teppe, men ingen hotell bør ha noko som liknar på teppe på golvet.
Betjeningen er meget bra. Du føler deg velkommen. Beliggenheten i byen er bra. Jeg har overnattet der mange ganger og vil benytte hotellet når jeg kommer tilbake.
Profesjonaliteten Rommet var lite. "Vanskelig" å komme ut på badet pga av avstand mellom seng å bad
Beliggehhet for vårt formål - se mest mulig av Holland på 3-4dager samt være i sentrim av en by uten for mye støy! Flere parkeringsplasser (som jeg skjønner vil være svært vanskelig)
Hadde problem når jeg skulle bestille billetter på internett. Prisene forandret seg, og det stod ikke noe om frokost eller om lokale takster som kom i tillegg. Dette ble jeg meget skuffet over.
beliggenhet, service, standard, utsmykking/ design- alt meget bra.
Hotellet har en sentral beliggenhet med gangavstand til de fleste aktiviteter i byen Hotellet utgir seg for å være et 4 stjerners hotell,men standarden bærer ikke preg av dette. Superior rom uten tilgang til vannkoker var en skuffelse. Likeldes kunne det vært bedre utstyrt mht. møbler. Kun 1 skap uten full høyde til opphenging av klær .
Det var et hotell som for meg og mitt behov denne turen lå helt perfekt til.Pent og rent.Stille.Nær bymiljø. Nei
innstilling, høflighet og hjelpsom personalet
Nice rooms in down town The Hague
clean, quiet, good service, good location
Excellent place in one of the most beautiful areas of Den Haag.
I liked the staff who is very caring and always ready to help. I also liked the decoration and the design : this hotel is brand new and very modern. It looks like a hotel decorated by a famous designer, thats awesome. I didn't like the fact that you have no space in the room to put your clothes inside and the fact that the elevator is so slow.
The staff were helpful, breakfast was very good, and the bed was comfortable. We had a cot in our room for our son and the sheets smelled musty. We asked for fresh sheets which the staff took care of right away, but by the next day they smelled musty again. The mattress itself must have been the problem.
everything was perfect
Friendly and helpful staff
Very friendly staff, very comfortable room with luxury bed, good breakfast, everything well-designed and thought out.
Staff was very friendly, espresso machine & fruit bowl always available. unreliable next-night laundry service could be a problem. Business travelers expect "in by 9, back that evening" service.
Staff was lovely (esp Tesa); inexplicable free upgrade to gorgeous room, 12 ft ceilings, plenty of space. Quiet, sleek eating room and lounge, perfect for working between meetings. Complimentary caffeine beverages all day. Just a wonderful spot - glad to have discovered it, will be back. Stay was too short.
The staff was helpful and attentive to our needs. n/a
Superb hotel and facilities in a superb location
The front desk staff were very friendly, and the room was spatious and beautifully decorated. The hotel location was very convenient; it was only a few hundred meters from my meeting. The breakfast buffet was an unpleasant surprise and not up the standard of the hotel. It would be fair to expect a choice of hot dishes. Teabags for the tea were kept in a container on the table that had been used for garbage by the previous guest and the waitress expected me to take a teabag from the same container - which I refused. The serving spoon of the yoghurt was flat, so after 4 scoops the bowl was still nearly empty.
Very polite, friendly, and helpful staff and management team. The noise from the nearby small cafe till 2:00 AM, if you were to leave the window open to cool off the room or get some fresh air
Style, polite service, delivered my expectations nothing
Now all rooms are non-smoking; great. Comfort of room. In summer aircon is often necessary to sleep well at night in the Hague. Would be good if all rooms had it.
This is a very friendly intimate little hotel in an excellent location in the center of the city. Exeptionally friendly and helpful staff, well-appointed -- if somewhat small -- rooms, excellent breakfast included. The hotel has recently undergone a complete make-over and is very tastefully deocrated. No lounge or public room, so after a full day, you must make do with the small chairs in your room if you want to sit and relax. This is, however, a minor complaint. This is a first-rate facility.
Excellent and helpful staff, tasteful design, small yet comfortable, location in the historic section of the inner city (including narrow streets) with pedestrian and public transport access to major points of interest.
The hotel is a fantastic boutique hotel in the centre of Den Haag within easy walking distance of all the main shopping districts and nightlife. The rooms are beautifully finished and decorated and the staff are polite, attentive and willing to assist in anyway possible. Would recommend this hotel to anyone loooking for a break and wanting to stay somewhere unique.
Large, well-equipped and comfortable room. Very friendly and efficient front-desk staff
service litt dyr frokost
Hyggelig betjening. Flott rom. Beliggende i et forholdsvis rolig strøk av Den Haag, med lett tilgang til trikk og togstasjon..
De tre siste nettene fikk vi et bra og stille rom inn mot gårdsplassen, etter at vi hadde klaget på rommet vi fikk første natten. Første natt fikk vi rom som lå ut mot gaten i første etasje med masse trafikkstøy natten igjennon. I og med at det var varmt og ingen A/C måtte vi sove med vinduet åpent og fikk lite søvn første natt. Dere bør kanskje varsle kundene deres om IKKE å booke rom ut mot gaten, da blir utbyttet av oppholdet klart redusert. Installere A/C på rommene.
I had booked a "Single" bedroom. However they upgreaded to "double" bedroom at no extra cost. Plus the staff is very friendly.
Good value for price and location. Excellent assistance from hotel staff.
Nice and clean room, nice people and staff. Walls are too thin.
beliggenhet heis bør være mulig å bruke også etter at resepsjonen er stengt.Hadde med gamle foreldre som hadde vondt for å gå i trapper. Hva med brannsikkerhet??
Veldig sentralt, og renhetsstandarden på hotellet var veldig høy. Hotellet har ikke heiser så jeg måte gå 3 etasjer opp med all bagasjen, og rommet var ekstremt enkelt.
In Chinatown in the city centre, quiet and all in all a good hotel with minor deficiencies Wireless only in the restaurant, not in the rooms. The second day of our stay no internet even with the cable. Used to be cheaper, at around € 70, now € 100 with the city tax for a twin room. Breakfast crap and certainly not worth the money
It is well located, and the rooms are clean. The fact that they make you to wait so they go and check your room (I guess for damages or missign property) before you can check out
Staff. Room I was not able to pay using Mastercard; Visa or Maestro. Amex was available - I had to go out to get cash
Good location, quiet place with large clean and nice rooms Very poor English language skills from receptionist, Even though I'm from Serbia in invoice she written that I'm from Sierra Leone and ammount in EUR was 0!
- Helpful night staff let me use the hotel computer to send e-mails when the Internet WiFi service didn't work. - Did not accept credit cards except AmEx. - No telephone service from room. - Internet WiFi service not working.
Clean and close to the city centre TV did not work. Matress was extremely hard
Excellent location, easy check in, free wifi
Free access of internet which allow me to connect to my home town even though i am in a foreign country and the staff are very polite and attentive. The carpet of the room. It looks dirty even though it was clean.
The rooms were clean, quiet and comfortable The breakfast choice for the price, noodles and rice as the cooked option was not what one would expect. The checking of the room at check out.