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Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
Friendliness Didn't clean up a spill on the carpet after the first night
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
Good location, in a nice town, in a spectacular region. A pity there was no bar.
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
Room was well appointed and very clean. Restaurant food very good.
nice bar area the rooms were incredibly hot and wouldnt cool down
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
Good basic hotel Over heating
Great hotel, excellent breakfast, good facilities
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
Breakfast! The hospitality tray in the double room only catered for one person.
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
Good room. We liked the free coffee-to-go and cake in the morning.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
easy access to hotel, friendly staff. Restaurant closed; laundry closed; credit card machine didnt work.
We used this as a stopover after a long day of traveling and found the hotel to be very comfortable and clean with everything we needed,
Main town square was only a 10 minute walk. The rooms were quite hot during the night.
Very clean and friendly staff
The Breakfast buffet was not up to standard.
Location to the pretiest part of the city was good, Rooms finished to a good standards and clean We arrived expecting to use the reteraunt only to find it closed on a Saturday
The hotel was very good and the and staff were excellent. Only a small complaint that the bed dipped in the middle, but otherwise recommended Only a small complaint that the bed dipped in the middle, but otherwise recommended
Breakfast - quality and choice of food. Leaving room keys behind reception visible for all to see and possibly access.
Very comfortable and convenient No
free Wifi throughout hotel no restaurant at weekends.....
Reasonable cost for connecting rooms we have teenage children and wanted them close but not same room. Good breakfast, We did not realise it was under going a re furb and there were decorators and plasterers in reception. The room was hot and fairly cramped but ok for a one night stop over. Didnt know restaurant would be closed for evening meals.
Bathroom dirty air con did not work in one room no tea making facilities
Large bedroom. Easy parking. Bathroom "tired". " Cooked breakfast" on the first morning was cold. Breakfast on second morning - just one person to try to cope! No plates, no glasses, no cold food, no hot food, no orange juice, no fruits but it did have some bread and preserves. Restaurant closed on Monday and Tuesday evening. Most unsatisfactory.
The breakfast was outstanding, staff very friendly and helpful. Staff were a bit thin on the ground in the evening. The only staff we saw was one at reception and one other sort of floating between bar and reception (although both were very helpful and friendly). We stayed on Saturday night but were unable to buy a meal (snacks only, pizza sandwiches etc)
Airco in the room. The breakfast was very good. We had a connected room (2+3) which was very easy with the children!
Central to Clermont Sites. Poor bar facilities. Tea cups in the bedrooms were of poor quality plastic.
Very Basic Hotel in need of modernisation
Helpful staff.Excellent breakfast. Bedroom facilities,such as lack of two bedside tables,are too basic for this class of hotel. Taxi booked by hotel was grossly overpriced.
Location and friendeliness of the staff the cumbersom access to the garage level from my floor (5e). I had to take two elevators back and forth.
Looccation and easy access from the motorway No
good overnight stop no
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
We stayed in the family room- large and clean, with good size shower room. Hard to find.
Excellent value for money. This is a clean, easy to get to stopover hotel.
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...
No proper shower. Hotel very tired looking
Close to motorway Room like prison cell, very noisy
Good clean environment. No english speaking receptionists at night.
We arrived late and they were kind enough to leave a 'key drop' for us. Rooms quite small
The hotel was cheap and the Receptionist was very helpful Out of the way and parts closed such as the bar and the tabac
The location was absolutely great for access to the motorway. The only thing wrong was that we couldn´t get internet access although the staff were very helpful
Good location for my requirements. Staff are friendly and helpful. Free wifi. Room was small - twin beds filled it except for a small desk & chair. Bathroom poor - small half-bath and hand-held shower. Noisy - apart from road-noise, bin lorries at 6am.
Decent clean economical hotel in a resonable location, with very friendly staff. this a bar and resurant, and other good eating places a short walk away. No negative points to mention
We found this budget hotel to be ideal for an overnight stop on our car journey from Calais to Perpignan in 2 days. It's close to the autoroute & the food was reasonable Nothing particularly.
Their restaurant is just fantstic and the service is excellent. We felt welcomed. the matelass - beds.
Friendly and efficient staff; we really liked the Art Deco surroundings. I felt it was a bit overpriced and although breakfast was lovely it too was a little too dear.
The close proximity to our relatives. The design and the spaciousness of the rooms. The art deco design. The price of the breakfast.
beautiful art deco hotel and room, friendly and professional personeel, lounge has a beautiful atmosphere and style, dinner was good, sommelier excellent with a natural quality to relate himself with the quests: silent humor, professional : very good.
Nothing this hotel is in need of refurbishment. The eveniing meals are highly priced better go into town.
The Central Location was very convenient and the rooms were very comfortable.
cthe lose to the city centre the staff were extremely friendly and helpful rooms were tidy and warm
I stayed here for two weeks and I was very comfortable. The room was spacious and clean, and had a large desk and a large cupboard for clothes and things. Even the bathroom was decent sized. The staff was very friendly and nice. The wifi worked fine. The location was perfect--the tram was just a few yards from the hotel, and the cathedral and shopping sites were just a short walk. The dark hallways. But that is a very minor point.
The friendliness of the staff and their helpfulness on all matters.
Excellent location just fifty metres from the new tramline, which should be mentioned on the website.
location, nice room, clean I prefer bathtub would have like radio in room
The hotel is trying to operate with minimum staff costs. Therefore, reception is staffed only a few hours. At other times you use passwords etc. It seems to work but it does take getting used to. Hotel generally bright, clean and quiet. Our bathroom had an odour and hair in shower trap but receptionist was on duty and got into clreaning mode at once and cheerfully solved the problem. Hopefully a one-off problem as the rest of the rooms we used and the hotel generally were clean. Parking is charged for in a nearby undeground carpark, I was given a "first hour free" ticket that did not work, so 20 hrs overnight cost over 8 Euro
Staff were very friendly. Location was good to transport and the centre of town. Outside noise was a problem one night
The breakfast was great, the hotel is modest and older, but it is neat and the staff is courteous and helpful
Very well situated. Friendly and helpfull staff, Good Breakfast. Good value for money. No serious drawbacks really. TV difficult to see from bed. Air conditioning slighlty noisy.
Station de tramway devant l'hôtel Wifi non opérationnel pour les chambres éloignées de la borne d'émission, travaux dans l'hôtel
On the tramway line. no working wireless in the room.
free parking in front of the hotel and proximity to the tram station. As I mentioned the lack of internet connection in our room was a major drawback. Also the room we stayed in was dirty and moldy. There were holes in the walls and the piping was exposed. Also the television was very small and very high up. We could barely see what was on screen.
Location on the main tram line was convenient for the university and the city centre. The furnishings were shabby and worn. The room was not very clean and there were stains on the carpets and walls.
I heard that from reviews that the staff are unfriendly but it was completely untrue! I don't speak French at all, and some staff speak fairly good English and even non-English speaking staff really try and help. The hotel had the minimum facilities but everything was compact and I found it rather comfortable I wish there was a hairdryer, and an extra mirror in the room, but other than that it was all good!
on a budget hotel, clean room hotel staff friendly and very courteous. good secure parking. very tired looking on the inside holes in walls not very appealing
Personal of the hotel were very friendly and smiling. They were very helpful for all aspects. We reserved 1 family room ; there should be 1 room for all of us; as one couple and 2 children. But they gave us 2 seperated rooms each for 2 person. Our children are small and we did not want to sleep seperated but finaly we had to sleep 2 in 1 room and 2 in an other room.
Easy to find, staff helpful and value for money.
Good half way stop between spain and uk
the manager on duty was very helpful, and he spoke English. He recommended a good restaurant for dinner.
It was very near the railway station and therefore easy to find. Breakfast was quite good.
Breakfast room was too small and understaffed. Quite a walk to the city centre through dark streets. Needs upgrading
Nothing 1. Placed in smoking although specified none smoking. 2. Offered non smoker after complaining but twin beds even though we had specified a double. 3. Eventually offered a non smoking double but it was on a floor undergoing renovation. 4. Rooms made you itch. 5. In worst area of town opposite train station. 5. Possibly the worst hotel that we have stayed in in the last ten years. 6. Worst hotel out of the five that we stayed in during this trip.
Secure car-parking, friendly staff & good eating restaurant only next-door Lack of sachets of hot drinks in room & hot in rooms even with climatIsation.