Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient. Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.
The hosbatalaties and car park in hotel Inter net not free like other hotels
in side the city nothing
Beautiful hotel, excellent service, friendly staff, and delicious morning breakfast. Laila in the front office was very helpful in getting me connected to the internet, which I temporarily had problems with. Overall, a great stay.
It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.
water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,
The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.
Four resturants to choose from which were good. Staff was friendly and overall helpful. Was good that the room had an iron and ironing board Pretty depressing location. Rooms were comfortable but a bit dated. Price was very high for the value.
All stayed in sheraton was very nice no problem the securty in the floor
The Disco Old, badly in need of renovation
breakfast great.nice erea.nice personale.
Staff inside and outside (parking man), it was clean and design. Good price for the quality. I do really recommend it. I will go back there for sure. Moreover, in the center f the city. Situation perfect and easy to find. nothing, everything was perfect!
Really nice room, quiet hotel, comfortable bed, and great views of the mosque and the sea. Problem with the reception staff, wouldn't accept my ID card, said I needed my passport, which wasn't true. Had to sort out the issue with the hotel manager. Wasn't a great welcome.
The hotel is popular and is known by most of the taxi drivers in Casablanca.It is new and modern looking. The rooms are spacious and nicely furnishued. The bathrooms are clean and bright.The bathroom complimentaries are quite good and varied and differ from the usual ones available in the most hotels. The receptionists are not quite friendly and their command of English is insuficient. We had a minibar issue as we were said to have had sweets and soda which was not true. At check-out the receptionists ere in expectation of tip for nothing.
The room is spacious and clean. The breakfast is very good. not particular, except the price is a bit steep for Morocco.
Beautiful hotel, with perfect services. Breakfast very good. Rooms are clean, proper and luxurious!
Western style in Cassablanca
The location of the hotel is within walking distance of restaurants and other services, the breakfast looked fabulous and the staff was courteous and professional.
The staff was very attentive to our stay at the hotel. Is as advertised! wished they has a fitness center
functional facilities, modern tasteful finishes, comfortable no scenic surrounds
good location in Casablanca center Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for
Not sure hotel did apply the price displayed at booking .com
i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls no
everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent
Thé Room They said I steel a lamp !!!!!
The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.
receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room
I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .
very bad stuff esp night manager not good
the bed was comfortable and the rooms clean horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)
Nearest good hotel to the airport Reserved room not available before 18.00 h
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
Fornøyd med rom og rengjøring og serveringspersonalet. Ikke alle ansatte i resepsjonen er like erfarne og kunnskapsrike. Flere sommeransatte som ikke engang vet hvor nærmeste minibank ligger. Litt mer kursing for resepsjonsvikarer.
Veldig bra opphold. Ekspedere en kunde om gangen i resepsjonen, ved utsjekk håndterte respesjonisten 3 kunder samtidig og jeg holdt på å miste et tog pga. av dette.
Modern design Should be cleaner[especially floors]
on the whole helpful, efficient, pleasant staff bad internet connection, grumpy night receptionist (06/01)
Love the decor Breakfast is really expensive!!
Very nice rooms and great location. Smell of cleaning agents in hallways.
great hotel with great room close to all sights, excellent stuff: when we had problems with the rental car company they let us phone from the reception and we only payed 40 Dirham for an international call to the UK and a call inside casablanca sauna and hammam only usable when you book in advance, taxi they called us to the airport wanted to charge 400 Dirham but as I told the driver we only payed 250 from the airport to the hotel we payed 300 at the end
Good location. Large rooms.
Big rooms Problematic internet, broken windows, very noisy inside and outside... i left the next day, i pay only 1 night, but in reception they try to charge double taxes, and try to tell me that i have to pay all the reservation.
Nice small hotel, nice area and very spacey rooms Rooms facing the main road are very noisy
Very nice welcoming, room junior suite comfortable, clean and nice. The bathroom only with shower and WC is in the different room.
Very responsive staff--treated me like a VIP and immediately fixed any problems that arose Good location Huge rooms Comfortable bed and nice linens Breakfast is a bit expensive
The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.
The sea view The AC was so noisy and the room was old
Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.
It was nice to stay in a small inn style hotel rather than a big modern one, while in Casablanca. The staff helped with some issues we were having with the airport pickup for our friends. Dinner at the hotel was good, albeit a bit pricey and the wine selection was also pricey.
Nice big Rooms and suites, tastefully furnished but very poor lighted, almost to dark to move safely in the aisles. a bit worn out and the most annoying thing is an awful perfume crawling thru the hall and aisles. I could hardly breath and all the clothing smells like it when you leave the hotel, therefore i won't choose this hotel once again.
The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.
Some of the staff are very rude
Very basic room, a little overpriced for what you get, but the location is excellent, close to the beach, Hassan mosque, and fine for one night.
i liked internet free facility..although some time crowded..hotel needs more than one internet..together with printing facilility. room service is poor, safe deposit boxes are out of date...a copy of document, or sending a fax costs 100 dirhames which is very high indeed.
The best thing about my room was the veiw over the Ocean. The Swimming pool was clean and tidy, the staff were pleasant and helpful and were always available to provide assistance. Not a great problem however, the fridge in my room could not be plugged in unless I moved and unplugged the television- so I never used the fridge, breakfast could have been better but all in all it was a pleasant hotel and good value for money (the hotel staff were extremely helpful in helping me understand the bill and were quickly able to convert to currencies I understood. I would use this hot again. lastly TV films for an english speaker were excellant and great way to spend down time. No
Friendly personel always willing to help. Price should have been lower considering the age of the hotel. Expected something better.
the size of the room, its furniture and layout, the view of the ocean the friendliness of staff. no comment
Fantastic location! Right on the beach with plenty of cafe/bars etc to choose from, whilst only being a quick taxi trip to the centre. Hotel could do with a re-fresh, but it still allows for a comfortable stay. We expected the mosque to be right outside, but were pleasantly surprised to get sea views (and the mosque is a couple of miles away!)
something different about Morocco after 3 weeks Marakesh to Fez did not honor room type until I made them do so....bill had "other charges" which they acknowledged were not ours and finally took out...
Day spa and french resturant were excellent. Room was very well presented and lovely to stay in. Most staff were attentive and accommodating. Amin was one of the male reception staff members who stood out and went above and beyond for us, he also arranged for the reimbursement to be put through to my credit card for the room deposit. A deposit was taken for our stay and we had to prompt the staff for reimbursement. It was also more expensive than what we had arranged through bookings.com yet we were at the end of our trip and just happy to stay somewhere clean and comfortable. I paid for a room with sea views yet was given a standard room, once pointed out it was changed with not much fuss. The hotel does become a nightclub at night so can be noisy with loud music and the water in the shower was lukewarm. However is it Casablanca and when you put everything into perspective with what other accommodation is available I would still recommend it as a place to stay.
Most of the staff are OK, especially the luggage boy are very friendly. the front desk staff are extremely rude as one lady tried to charge me extra one night and after she found that she can not she did not even apologies
Nice (meaning very decent; 90% perfect) staff, nice rooms, nice beds in a nice city with a nice bar and restaurant combined. Just loved the oysters! smokers...!And that the bill was "settled" on my Visa account without my approval; I felt I had only made the booking via Visa !
Very bad hotel,,,,,no room service ,no spa,jum,no coffee in the room,very noisy,i feel dad when I pay this amount .....i'm deal with booking.com more than 5 years,but i'm not happy with this hotel , pls reply to me asap.
It is a pleasant place to stay and near to Casablanca airport - almost the only such place.
The staff was okay which made it half decent but they don't understand English so don't go to this hotel if your touring. It's a far out hotel which makes it not good for any tourist unless going with a family for a long time. The rates for the hotel are way too high for what your getting. The next night I stayed in a a hotel in the main area which was just another few dollars and was not comparable. Gite nadia was not clean either I couldn't walk bear foot which I like to do in hotels.
Nice room, frendly stuff, Wi-Fi Location-25km from city center, poor breakfast (for 30 eur/person/night, I've expected better)
Nice comfortable room. Well decorated and clean. It is located on a busy main road in an industrial area.
Helpful staff. Good room and everything worked. Good restaurant and execellent food. Great facilities ie. Pool, grounds Getting to hotel was a challenge. A better map on the website would help.
Very clean, excellent service, very calm and beautiful surrounding, beautiful place to stay in, excellent for families. Paying for using swimming pool or playing tennis. Price of restaurant meals very expensive for an average family.
Room clean but not the showers The price of transfer was really surcharged and relationships with staff was difficult
Rapid check-in, pleasant staff Shower a bit dark and musty Room lighting could be brighter
The wait staff and front desk were very attentive and friendly. My driver to and from the hotel was very efficient and friendly. The restaurant had a very good variety and the food was wonderful. I had laundry done. They put all of my colors together so my black blouse bled on all of the rest. My white blouses (3) are now gray and I'm not sure if I can fix that; they are probably ruined. I have had laundry done all over the world including emerging economies and never have had this happen. After much discussion a deduction was taken off of the laundry bill. It is because of my laundry experience that I have given the staff and all over experience a good instead of excellent. The room needs more electrical outlets. Hot water spotty in the shower.
Really nothing 1- room was not clean. 2- charged me on local currency (Moroccan Dirham) instead Euro. 3- No coffe/tea facilities 4- not directly to the beach. 5- Other more.
Nothing The staff in reception , and your price was mach higher than the hotel price !!! this is unaccaptable