relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
The friendly staff and clean room all in a very central location.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
Staff friendly manner Only one roast on a Sunday lunch!!!
Room service meal was good Too many extras, especially breakfast.
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
the excelent service provided by staff the bedroom was cold.
friendly helpful staff
High standards but very laid back and relaxing
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
It was all excellent, from the reception staff to the room to the restaurant staff and food.
location and friendly staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
Beautiful hotel with the best staff
This is a good hotel with good facilities and excellent staff.
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
The bar did not stay open
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
No gluten free food available
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )