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Rooms were lovely with great views over the city.
Location Thick dust on closet. Poor bathroon/tub design. Mediocre staff. Unwelcoming lobby. Well below other RadissonBlu properties
Location, comfort A swimming pool would have been a real benefit
Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
Very good but slightly expensive.
The location was good for our needs.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
Location and rooms were outstanding. Breakfast well worth the extra cost and very helpful staff. WIFI good. Parking access
The room was lovely, plenty of room and the breakfast was excellent.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
Room had great view, really clean and well kept. Lack of beverages available in room.
Location, cleanliness and very helpful staff. None.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
very friendly and help full staff, great location will stay there again.
Well appointed room with all of the amenities we needed. None noted.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Excellent location, excellent service, excellent hotel
Friendly and helpful staff
The friendly staff and clean room all in a very central location.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
Room service meal was good Too many extras, especially breakfast.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
Staff friendly manner Only one roast on a Sunday lunch!!!
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
Beautiful hotel with the best staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
the excelent service provided by staff the bedroom was cold.
This is a good hotel with good facilities and excellent staff.
High standards but very laid back and relaxing
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
location and friendly staff
friendly helpful staff
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
room size was good, staff were very friendly
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
all the above n/a
The staff were so friendly and helpful and the rooms were spacious and very clean.
helpfulness of the staff
close to the stadium
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
No gluten free food available
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
The bar did not stay open
Sentral beliggenhet, meget fin frokost Rommet noe slitt - og kaldt
Sentral beliggenhet og god frokost Dårlige senger, gammelt bad med dårlig komfort
Likte at hotellet lå så sentralt og syntes det var positivt at frokosten var inkludert i prisen - Den var god, og vertskapet var hyggelig Ja - Det ville vært et koseligere opphold hvis mitt rom var vasket, og hvis spindelveven i vinduet og i taket var fjernet. Samtidig foreslåt jeg ny seng, for den jeg hadde var gammel og i veldig dårlig stand.
The location is one of the best you can get in Cardiff. It was a last minute booking and I don't regret staying. Clean room, staff is very friendly, close to all shops and food. There is some mold in the bathroom and the furniture hasn't been updated since the 90's. The beds were so-so but I slept well so I can't complain too much.