Bestill Budget leiebiler i Tucson

Fordeler: Staff wis kind but limited

Ulemper: Overall experience

Ulemper: I was locked in the parking lot of the rental car center for over 2 hours. The location closed and they locked the gate to the parking lot before I had driven out. I spoke to roadside service like 4 or 5 times before they got a manager to come back and unlock the gate so I could leave. I had an 8 hour drive home ahead of me and this made it significantly longer. It was very stressful to be locked in a parking lot for hours, and then I still had to drive a long way to get home. I realize it was a minor mistake on their part but it caused me a lot of pain and stress. It really ruined my weekend.

Fordeler: Easy pick up and drop off. Friendly staff!

Ulemper: Gas tank was only 3/4 full and I was charged a fuel fee (that was caught by your employee).

Fordeler: The staff was friendly and efficient.

Ulemper: The value for the size car was not that great. The Elantra is not a full size car in reality.

Fordeler: "offered" one way rental

Ulemper: Wouldn't rent me car using debit card and $ deposit regardless if me having called ahead to clarify. Clerk doesn't take time to communicate vitals. I've had other companies rent to me without a credit card/check

Fordeler: Staff was very nice but there was only one guy!! Sucha huge long line and soooo slow....looked like managment needed to have more people there!

Ulemper: Well its 2019 ...seems to me managment should have the tools to know that they would get a flood of customers !! How was only one guy there to help all those people?? Seems very unorganized !! Waited almost 2 hours to get our car!