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After new owners took over the quality of everything went down I upgrade my room to have beach view, phone and fridge did not work at all, i went to reception they told me , maintenance people work only in the mornings, they never fixed, i left the second day, service is poor, infrastructure is poor, the pool had holes at the bottom
nothing everything, the rooms are a shamble, nothing coppered to the picture they use to lure you in. The service is slow. The rooms are like a cheep short stay room. I would not even sit in the bed or shower in this discusting room. I refused to stay there and left.
The beach was nice. I don't know where to begin. I paid extra for a balcony room and didn't get one. My room was run down and gross. A window was broken, so it wouldn't close. The furniture was dirty, the phone didn't work and the bathroom had rust stains in the tub. I came with a friend who booked her room at the same time as I and got a much nicer room with a balcony. When I complained they insisted there were no other rooms available for me and didn't offer to compensate me in any way. All the restaurants except the buffet require you to make reservations which they only take between 7am-2pm. So since we arrived at 3 we couldn't eat at one of the restaurants and then when we did try to make one the next day they said they were all full. We only stayed for one night and I'm glad, there is no way I would want to spend my money on a week vacation here. Some staff members were very friendly, others didn't seem to want to be bothered. Overall, I would not recommend staying here. This place is in need of major updating.
Nothing Terrible experience
The only thing I really liked was the pool and the spa, the hotel is nothing to brag about.....
Room& food sucks
Location. Nice beachfront near airport Food was awful, service poor, no hot water. Internet extremely expensive and only valid on one aparatus. I stayed here as I was stuck in Santo Domingo due to weather and needed a place close to the airport. I changed to a different hotel after the first night.
Location on the beach and close to STI airport, $10 prepaid through Dominican Quest to get to resort. Very clean, great room with beach view, great food and incredibly nice, friendly and helpful staff. Liked everything.
no me gustaron los baños y el servicio en la habitacion es pecimo lo demas esta bien