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The beach was nice. I don't know where to begin. I paid extra for a balcony room and didn't get one. My room was run down and gross. A window was broken, so it wouldn't close. The furniture was dirty, the phone didn't work and the bathroom had rust stains in the tub. I came with a friend who booked her room at the same time as I and got a much nicer room with a balcony. When I complained they insisted there were no other rooms available for me and didn't offer to compensate me in any way. All the restaurants except the buffet require you to make reservations which they only take between 7am-2pm. So since we arrived at 3 we couldn't eat at one of the restaurants and then when we did try to make one the next day they said they were all full. We only stayed for one night and I'm glad, there is no way I would want to spend my money on a week vacation here. Some staff members were very friendly, others didn't seem to want to be bothered. Overall, I would not recommend staying here. This place is in need of major updating.
I stayed for one night and could not say much other than i wish i could have stayed longer
Nothing Room decor, food bad n not s lots of choices, nasty drinks power was loss twice over price i waste my money never going back and they should have someone driving guest around too much walking
Nothing Terrible experience
After new owners took over the quality of everything went down I upgrade my room to have beach view, phone and fridge did not work at all, i went to reception they told me , maintenance people work only in the mornings, they never fixed, i left the second day, service is poor, infrastructure is poor, the pool had holes at the bottom
I don't have many complaints about the stay. Many people complained about the bathrooms, mine was clean although it was old and the water pressure from the shower head was poor and needed to be replaced The rest of the room was clean the bed was tidy. The food was okay. I ate mostly at the buffet and the food in the trays was cold. The food in the snack bar was horrible. They serve burgers and hotdogs and i am not sure where do they get them from but they are disgusting. The liquor they serve you is some cheap liquor i have never heard before but the beer is Presidente and is tap. I drank the beer mostly. There is a lot of security which made me feel safe. I was not able to bring guest in. The hotel has a very strict policy on who can come in and that i was not too crazy about. I stayed there from the 16h to the 19th of October I liked it i would go back again. I was there for the beach and relax and i got it the only thing that i wish they could improve is the food in the buffet.
I like the location and some staff. I have been at the hotel on other occasions, but unfortunately, I would not recommend this hotel. It is not even half of what it use to be. The food is horrible, to the point that I got sick. Do not go there for your vacation, please, please.
nothing everything, the rooms are a shamble, nothing coppered to the picture they use to lure you in. The service is slow. The rooms are like a cheep short stay room. I would not even sit in the bed or shower in this discusting room. I refused to stay there and left.
The only thing I really liked was the pool and the spa, the hotel is nothing to brag about.....
Room& food sucks
Location. Nice beachfront near airport Food was awful, service poor, no hot water. Internet extremely expensive and only valid on one aparatus. I stayed here as I was stuck in Santo Domingo due to weather and needed a place close to the airport. I changed to a different hotel after the first night.
no me gustaron los baños y el servicio en la habitacion es pecimo lo demas esta bien
Location on the beach and close to STI airport, $10 prepaid through Dominican Quest to get to resort. Very clean, great room with beach view, great food and incredibly nice, friendly and helpful staff. Liked everything.
The location and facilities were good. There were a handful of genuine employees in the dining areas. The majority of the staff have no concern for the clients comfort. Complaints are made and nothing improves. Cleaning staff were very loud in the mornings yelling through the halls but barely came to clean my room.
Great choice for those who wish to enjoy their time away from the noisy entertainment programs of a big hotel. Takes only 5 minutes to walk to the main beach/restaurant area.
Everything else but the fact that it is not near the beach. No beach access.
Customer service was great nice workers , nice room facing ocean and pool area . Never came change sheets, change towels, flies , Floor dirty , and air conditioning was a hassle had to keep switching breaker to turn it on cause kept turning off , water cold .
Staff. Security gate. Bed. Room size. Safety box in the room. Location. Swimming pool. No soap or bath foam in the barhroom. Superslow breakfast service.
I like everything about this hotel they have a great group and everybody is helpful. They have a safe and clean place. I can't complain about anything because everything was nice and clean .they have a wonderful pool over there. The food was great. I suggest who ever want to go for a vacation in Dominican Republic to choose garant hotel and suites. LIke I say I can't complain cause everything was perfect.
Staff very helpful. Manager spoke good English which was great for an American couple who know little Spanish. Rooms not elaborate but clean and comfortable. Good value for the money in a popular beach area. Hotel not on beach. Had some trouble locating the hotel because of closed streets due to holiday. This should not be an issue at other times. Some problems in the area with natives wanting to take advantage of tourists.
The girl at the front desk didn't speak english but she was very nice, she does all she can to help me and my girl get what we needed. The sink was dirty, there was a big roach by the sink and there was mosquitoes too inside the room. The front building of the hotel need some work, look kind of ugly.
I liked the fact they was waiting for me when I got out the cab they took me to my room and showed me the in's and outs of how to work the utilities and safe I called for room service the guy didn't speak English so he came up to my room and I showed him on the menu what I wanted they help me get around my first few minutes their to go meet up with a Chica I knew prior to coming to DR. I would definitely stay at the Mango again the only bad thing is the rooms are small but whose in the room anyway while on vacation great price and overall experience of Boca Chica I will be back in September.