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We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
service, style, class, location
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
very comfortable luxurious hotel with easy access to the old town Bern.
view from the room
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
Really nice place, extremely kind staff.
I myself am in the hospitality sector, and my expectaions on a hotel on one of the main streets of Bern were the "regular touristic stuff", however the two concierges I dealt with, the front desk personel and the rest of the staff were more than friendly and helpful all the time.. For example, when we went to have breakfast 5 minutes after the buffet was supposed to close they did all for us to enjoy our teas ans latte capuccini as well as the full buffet (excellent pancakes and also the parmiggianio was great).
The staff was very friendly & they upgraded us to a suite which was lovely
The Sunday evening concert
Friendly staff and good location Only one person of staff was working at reception and restaurant (at the same time)
Proximity (5-10 mins walk) to all major Old Town attractions, shopping and transport as well as charming attempt at the true Belle Epoque style felt throughout the hotel and the rooms. Also a bowl of fruit and a welcome hand-written note from the owners was a nice touch. There is a nice and relaxed restaurant on the ground floor/terrace level which is very pleasant for a quiet coffee in the morning or late dinner/drinks in the evening. It is a boutique-style Old Town hotel but it does feel a little "tired" and is edging more towards the 3* rather than 4* hotel. Facilities are very basic, as is a very expensive (CFR 21) buffet breakfast and room cleaning service leaves a lot to be desired for. Room prices are comparable to other 4*-5* hotels in Bern but offer very poor value for money.
everything - Actually, we think you have under-rated the hotel in your website. it is fantastic and the staff are all very friendly, welcoming and very helpful. Hotel has great ambiance and location is great!!!
Wireless LAN The rooms I was in was a bit oldfashioned, and not suited for the business traveller (very small table to work on)
I enjoyed the good service and the friendly staff. However, the hotel is quite small with smallish rooms and a small stairway. The lift was useful to get the luggage up. The double glazed windows were needed to keep the street noise down. The room air became stuffy overnight. I liked the Art Deco room decor. Breakfast was expensive, but so was everything in Switzerland.
upon arrival they had a very nice and amusing jazz concert...good music and very nice "ambiance"...
I had visited the hotel in the 90s when it was a bijoux of beautiful original art nouveau antiques. Now it is ugly and full of second rate flea market objects. What a disappointment!
Midt i smørøyet med en gourmetrestaurant i kjelleretasjen. Bedre går det ikke an å bo. Enkel standard men rent og PC med nettilgang for å sjekke siste nytt fra hjemme. Hyggelig betjening. Litt provisorisk baderomsløsning. Funksjonelt, men ikke særlig vakkert.
Hyggelige folk, god frokost, umulig å regulere radiatoren, små rom og meget trangt bad
Sentralt og trivelig beliggenhet. At det ikke var trafikkstøy. Frokostbordet kan forbedres ved å tilby flere brødsorter. Kaffen kan bli lettere tilgjendelig.
Good location, friendly and helpful staff, very clean and nice room. For the price they could offer free wi-fi in the room. Breakfast was ok, but not very exciting.
Meget sentralt i gammlebyen i Bern. Enkelt og komme til hotellet fra sentralbane stasjonen. Det var meget mye støy på enkelte rom p.g.a baren i tilknyttning til hotellet. Bør skifte til støydempende glass.
Clean rooms, nice staff, great value for money