The staff were very helpful and were always willing to speak English. We had a double / smoking room which was very clean and tidy. Great bathroom and very relaxed. The bar never really seemed to be open. Although we did go over New Years so maybe that was why.
The staff were verya helpful aand welcoming.
Wide and clean room, the useful location near railroad station. Staffs were friendly.
Very friendly and helpful staff
Nothing too much trouble for the staff. A good and reasonably priced Greek restaurant on the other side of the development meant that no transport needed in order to have a pleasant evening out. It is possibly not for people who don't want an extra half hour's journey each time from the city centre. At the moment lots of upheaval in Berlin with repair work meant that U-Bahn could not be used all the way to Central Station (Hauptbahnhof). But I found it fine and the situation of the hotel was peaceful which is a big bonus.
The building was interesting due to the very high ceilings and large window fronts. The staff were very nice and friendly and there was always one member of staff on the premises. The towels and bedlinen were very worn and faded and the matress was too soft for my liking. Also,there were no ameneties such as an alarm clock, safe, minibar, ironing board.
Ambiance Your survey put a qualifier on this section "Do not use this review for complaints." If I say anything I didn't like in this section it maybe misconstrued as a complaint.
Decoration Too noisy! cars and tram make the hotel uncofortable. The security is not good since the door in the back of the hotel is not closed during night while the reception is closed and anyone can have access to the entire hotel through the back. Too far from the city center...
I needed somewhere quiet, clean, comfortable, close to public transport and great value for someone on a very tight budget. This place lived up to all my expectations. I'll stay there again for sure.
the bedsheets werent changed