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The look of the hotel The check in staff
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Great breakfast and comfortable public room and desk staff.
pleasant welcome, nuce garden. good location the room was small and poor. need urgent maintenance - nothing functioned.
Very friedly atmosphere. Great american breakfast.
Very nice and polite service. Lack of a desk or a table and a strong-box in the room, thin walls - you can hear everything in other rooms, old equipment
The location for our purpose
Excellent breakfast. I recommend, and congratulate the hotel.
location. Breakfast. Cat. Staff. floppy bed. Noisy guests above us who showered at 2am after walking up the very Creaky wood stair case. Loud water pipes when others use toilet or faucet for hand washing and showering.
centrally located, quiet, well run, comfortable bed, good breakfast, pleasant and helpful staff, nice garden
Nothing Dirty facility. Disgusting filth behind bed which I found looking forvan outlet. The only outlet available in the bedroom was barely functional. Nothing stayed plugged in. The room made me want to sleep completely clothed. Ew.
Wonderful room, helpful staff, relaxing atmosphere and beautiful surroundings. The wireless connectiondid not work for me, but I still had Internetin my room, so no real problem.
The view of San Francisco was really nice from our room. That's the only plus I can talk about this place. Everything else. For a 3 star hotel at a premium price, it was disappointing. While the beds seemed clean, they squeaked and creaked like they were from 20+ years old. The rugs where filthy looking with stains. And don't try using the advertised pool, where you first have to sign up for an available time slot and enforced to swim laps only. The breakfast, well, if you like bagels and cereal it'll do, but overall disappointing location. Absolutely would never stay here again.
Character, old world, charming. It has a good vibe. Restaurant upstairs is excellent with good selection of wine. Walking distance to Berkeley shops and other really good restaurants. The rooms were a wee bit small but comfortable. This is a very old building and built as a place of safe stay for women. There is parking but adds 20 bucks a day to your stay -not unusual.
Ideell beliggenhet like ved Campus. Veldig amerikansk frokostutvalg.
Sentral beliggenhet og spennende atmosfære
Beliggenheten samt verdien det hadde for vårt opphold - nærhet til UC Berkeley. Likte også atmosfæren hotellet hadde.
The valet parking service was too expensive and too slow.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
Good place for short stay. The rooms are small but clean and comfortable. The breakfast area is indeed tiny but you can take your food outside (weather permitting) or your room. We only stayed one night and it was a fine place. I was surprised to be charged more than expected (no taxes were included in the booking.com price so the bill was a bit higher than expected). Also we asked for a non-smoking room and found cigarette left overs on the floor; for the rest however it was a very clean place.
Nice staff. No noise problems. Free parking. The room had a microwave, an air conditioner, a small fridge and a free wireless Internet connection (though it often went off). Emails that I sent twice to the hotel went unanswered (though after I called them the problem was solved).
Good breakfast,close to centre and transpotation.Good parking.
Recent remodeling, with all new fixtures in the bathroom and sink area. It was very clean. The room was fairly quiet. The price was good for a hotel stay in the area. Only the typical stale hotel room smell.
visit son at Berkeley
Relatively close to my daughter's house. No implement to close or open the drain in the sink.
The helpfulness of the staff--they were extraordinary. Your site booked me for a nonsmoking 2-queen room, but it turned out that the motel only smoking rooms left. Nevertheless, they somehow found me a small non-smoking room for the first night, and then I was able to change to a larger non-smoking room the 2nd night for a better (non-Internet) rate. They also located my robe and gown that I had left in the 1st room. The Internet connection was very weak (2 bars) in both rooms that I stayed in.
It was clean!!!! The staff obviously paid attention to cleaning - in & out!! Free wireless internet Ac controls
Unpretentious roadhouse style relaxing after a long flight Breakfast is adequate but rudimentary by English standards
clean room, near uc berkeley loud talking outside door was disturbing, wasn't sure if it was hotel staff or guests
The bathroom looked recently remodeled with granite shower walls, counter, and floor tile. There was a large flat screen TV with directTV. The room had a refrigerator and microwave. The bed was comfortable. The location was good. The price was good. The room was dark and small. There is traffic noise from the street. Worst of all the room smelled sour and the air coming from the heater - AC unit was stale smelling. The continental breakfast was very basic, but I didn't expect much for the price we paid.
Nice bathroom, had mini fridge and microwave, very quiet. Beds were quite small, room could be cleaner, quite expensive for what we received.
Bed was comfortable Too noisy in the morning
free parking leaky toilet, and broken vanity needed repair. wall is thin and can hear people talking next door and from level below. tv remote is low on battery and can change volume or turn on or off the tv. Room is dark and does not have enough sun light.
Convenient, economical - friendly staff. Just what I needed for my stay in Berkeley. Location is very good. It is easy to get to by car and within easy walking distance of the Berkeley campus and other locations, including BART.
Would give negative stars. Dirty. Cum stained sheets. Smelled like mold and mildew. The guy working the desk the entire time was awful, offensive. Was like pulling teeth trying to get him to provide clean sheets. Awful. Don't recommend to anyone besides whores and crackheads.
Good value for the money. Easy access to good restaurants and within walking distance (10-15min) from the bart. Great friendly staff. We got upgraded to a larger room (since they had the vacancy) for no extra cost, and also left our car there for the day (free parking) after checking out. Hotel is very old, and the facilities are run down. It was ok as a place to crash at for a night, but it's not a "nice" hotel by any stretch of the imagination.
That it was in the city of Berkeley. Filthy, run down with smelly rooms. There was an unstable patron who required an ambulance and several police cars. Blocking my car and more than probably scratching it. All this occurred late and was very disruptive to our sleep.
If you like good old-fashioned funky motels, you'll love this one. It could be anywhere in America, but it is a bargain in Berkeley. And the sushi bar which shares the parking lot is terrific.
The only thing I liked about my stay here was its proximity to various business: Acme Bread, 4th Street shopping No AC - just a small round fan hung up on the corner of the room, old musty carpeting with a film on it (had to go to walgreens to purchase socks to wear when in), old linens/curtains/scratchy towels, indifferent help desk.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
I didn't care for the third floor.
comfort Performing the work of servicing personnel
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
Pool area was too noisy our room was located right above it.
A safe spot in oakland
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Excellent stuff, peaceful location. No shampoo and hair drier in the bathroom .
The room was basically clean and included a good selection of amenities like a fridge and microwave. There are several restaurants within walking distance, plus a BART (subway) station, and there's a Zipcar parking lot right next to the motel for those who can use them. It's a little far from downtown, but still not bad. Also, this is a minor thing, but in many cases if I wasn't out of the room by 9 AM or so, it wouldn't get cleaned. The front lobby has very little space, and parking is cramped.
Very Convenient in visiting UC Berkeley Campus.
One of the closest hotels to campus, on University Ave. Limited channels to watch. Complementary breakfast was less than mediocre.
Clean room. Great location. Friendly staff. Comfortable bed. Walking distance to campus.
Chose because of proximity to UC Berkeley and downtown. Carpet was very stained. Furniture was tired and worn. Bathroom strongly smelled of cigarette smoke. I asked for a different room but none were available. It appeared as if remodeling activities were underway and ramping up. I would ask when/if rooms remodeled before staying there.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
Staff very courteous, considerate & efficient. Microwave & refrigerator very clean. Room very clean, comfortable, tastefully furnished & painted. King size bed with clean bedding; comfortable mattress. Deadbolt door lock. I felt very safe in room. No elevator. No hand bar in shower & slippery bathroom floor. Truck noise; busy street.
The Staff was very friendly and helpful. Its location from BART(subway) was a bit of a walk but not bad. We did not realize our room did not have an air conditioner, not a bad thing though.
This guest did not leave comments about this hotel.
Room was nice, had a microwave and a fridge, bed was comfortable, everything was clean It was far from the center of Berkeley
Friendly welcoming staff, truly felt like a guest! Very clean! Recently remodeled! Great price!
Location No Air Conditioning. Very old, really old heater
The remodeled room I was given was acceptable and nicely remodeled. The only heating mechanism was a desktop space heater. The front check in lady was extremely professional and nice and was the only reason I stayed the first night. I seems as though this hotel is being remodeled and I believe the new owner will have a nice budget hotel when they are done. he rooms that were not remodeled had guests that would not be acceptable in any hotel nor were the rooms acceptable.
This guest did not leave comments about this hotel.
Price. Inconveniently located to BART and UC Berkeley.
Poor housekeeping service.Did not make bed or change sheets,didnt do anything unless asked.Attendant at front desk was pleasant.Hotel doesnt answer their phone or emails.Lobby supposedly under construction.
This guest did not leave comments about this hotel.
The price. For the money it was great.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
The staff was very helpful and friendly and the location was perfect for our stay. Unfortunately, we had to pay for parking when we stayed.
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
Staff cleanliness all good. Overpriced restaurant and bar
I'm a heavy sleeper but the wafts of cigarette Smoke from the other rooms was pretty bad. How about having smoking floors and non smoking floors like every other hotel? Instead they have smoking rooms next to non smoking rooms.
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
Staff was helpful and courteous.
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
Night manager who checked me in was very nice and professional The hallways had a musty smell
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.