Vil du lagre som din permanente valuta eller kun for dette besøket?
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Very pretty place, very clean, great location.
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
russian-speaking guest assistance service
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Good location (at the beach) and the service is very good.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
Location was perfect staff excelent None
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Hyggelig rom. Bra bad. Delvis havutsikt. Fin beliggenhet. Kjempegod frokost med fantastisk utvalg. Deilige, rene badehåndkler til solsengen hver dag. Ba om to vinglass. Disse kom aldri! Det meste ved dette hotellet er bra, men enkelte gjester ved hotellet var svært uhøflige. De smatt foran deg på vei inn i heisen og i frokostbuffeen.
Så klart beliggenheten. Herlig rom i 3.etg.med havsutsikt.Fantastisk solnedgang.Ingen kan ha det bedre. Flotte folk i resepsjonen, nydelig frokost ,herlig badeanlegg (som vi ikke brukte så mye,liker stranda bedre).
Beliggenhet og faciliteter, pluss service
Mottagelsen I resepsjonen,var alltid rent I hotellet og området Sengene var alt for harde å ligge på.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Excellent well run 5* hotel lack of a beach nearby
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Tranquil and relaxing Location is not exactly perfect.
Det var nærme det andre hotellet vi skulle bo på senere. Bedre senger, De var forferdelige.
Store fine fellesrom som vestibyle, korridorer etc. Ikke en så viktig detalj, men det tok 4 dager før de vasket glassene på rommet, noe de vanligvis gjør hver dag selv på 2 stjerners hoteller. Jeg måtte ned i resepsjonen 5 ganger for å få reaktivert nøkkelkortet for å komme inn på rommet.
Free internett på rommet. Må rettes i beskrivelsenVeldig bra Spa skitne solsenger ved bassengene - bør tørkes over hver kveld Treningsrom bør være gratis
Alt! Vi var 14 stk. sammen, og ingen fikk god mat til middagen. Frokosten var utmerket.
Hyggelig personale Ikke dobbeltseng kun to enkle sammensatt
At det var ryddig og rent. Personalet i resepsjonen virket usikre og ga forskjellige svar, og dette gjorde at vi følte oss lurt. Det fantes ikke personlig service verken der eller ved hotellets spisesteder. Det burde ligge opplysninger om hotellet og nærområdet på rommene.
Beliggenhet, sjøutsikt, maten (spes. frokosten) og aktivitørene/ aktivitetene (kveldsunderholdningen) var fantastiske :-) Det var en superfin ferie på dette hotellet Ikke nok sol stoler og man måtte betale for underlag på disse- om var var heldig og fikk tak i en stol
Godt kjøken, bra restauranter og bare For få og langsomme heiser, litt nedslitt hotell, dårlig kvalitet på underholdningen, bortsett fra vinkurset
Bassengområdet Være tydelig på konsept vedr halvpensjon. Å spise i en fullt opplyst spisesal tett sammen med bare pensjonister er ikke helt det vi hadde tenkt oss. Bestiller man rødvin får man bare servert den de har. Vinkart eksisterer ikke. Maten var under middelmådig
For mye bråk om natten
Belligenhet, hyggelig personale, god frokost. Problemet er støy fra nærliggende nattklubber. Hvordan dette problemet skal løses er ikke enkelt. Nattklubbene stengte ikke før kl 0600, og var til sterk sjenase pga høy musikk.
Kort vei til strand, og rimelig avstand til fergekai (Fred Olsen / La Gomera)
Hotellet ligger nær stranden og resten av byen. ok standard. litt støy fra byliv og diskotek, men ellers eit hyggelig sted å feriere.
Frokost var bra. Bedre senger, altfor hard madrass.
De hadde bra frokost. Når man har betalt det man har, blir det feil med ekstra penger for kjøleskap (hadde ikke minibar, men tomt kjøleskap), og andre fasiliteter hotelet rekalmerer med at de har.
Rommet er noe slitt men ok Minibar på rommene oppussing av bad
Hotellet har en meget god frokostbuffe. Renholdet var meget godt, og bassengområdet er fantastisk. Men det beste var beliggenheten. Hotellet ligger midt i smørøyet både i forhold til strand og gode butikker.
Et enormt og vakkert, oppvarmet svømmebasseng, dans til levende musikkhver kveld, beliggende inntil koselig strandområde og lekkert gateområde med mye butikker og restauranter. Hotellet er i seg selv det beste jeg vet om i verden for våre formål. Skulle jeg ønsket forbedring måtte det være i dansemusikken og også at antallet vakre kvinnelige gjester kunne vært høyere. Litt høyere kvalitet på frokosten ville heller ikke skadet.
Rengjøring på rommet hver dag,varme i badegulvet, lå helt inntil promenaden langs sjøen, samt en døgnåpen "mini"-butikk. Vi hadde halvpensjon og da var frokost inkl. og vi kunne velge om vi ville spise lunsj eller middag. Vi er ikke bruker av rullestol el. men ser at dette er et meget bra hotell for rullestolbrukere. Dobbelsengen var to "feltsenger" som var satt sammen, de gle fra hverandre på de glatte flisene hele tiden. Gratis vann kun for All-inklusive gjestene. Kun det minste(utenom barnebassenget) var oppvarmet, og det var ikke så veldig varmt. Bassengene så forøvrig mye større ut på bilde enn de var i virkeligheten
Maten, utemiljøet, personalet.... Jeg takker hotell direktøren og personalet for kortet og champangen jeg fikk for min bursdag. Nei, totalt sett var det en deilig opplevelse.
Plassering, tilgjengelighet, varierte tilbud og utmerket mat.
Fikk ikke det vi hadde ønsket. Dårlig resepsjonsservise. Minibank i uorden i all den tid vi var der. Heisene virket bare halve tiden, noe som resulterte i at vi måtte gå fra 5. etasje og ned med 7 kufferter 5 golfbag 1 barnevogn og 1 baby, personalet brydde seg ikke.
Hotellet var bra men støyen fra nattelivet reduserte hotell-opplevelsen
top class kids club. very relaxing stay no magners / bulmers
We like everything except the mattress The mattress
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
The location is excellent, the staff are great and the hotel is lovely
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
nice place, several pools, meal, clean and cosy rooms
Good value! Services of a 4 star hotel, good buffet, excelent services. Renewed a few years it is a nice hotel, with good animation, big swimming pool. Has a courtesy room for guests that leave after 12h take a shower! It doesn't have towels for pool/beach and it's located in the last line of hotels from the beach - almost 800m! Doesn't have internet computers!
Cleanliness of room Only one member of staff on reception. Waited 30 minutes to check out.
Balcony had great view of the mountains. Didn't spend much time in the actual hotel, so no other comments to make. The hotel did make an effort to keep guests entertained, which is always a good thing. I didn't like the frankly ludicrous charge to use the hotel safe, as well as the deposit which is required for air-conditioning remote control, use of the phone etc
I wouldn´t recommend staying in Playa de las Americas. You can´t walk five meters in this town without being bothered by people trying to sell you something or drag you into a bar, restaurant, night club. This can get really annoying. If you decide to stay in las Americas, Catalonia Oro Negro is defenitely a great choice. The stay has been perfect. Great food, great facilities, great staff and all for a good price. Definitely recommendable. Everything was perfect.
Close to beach at an attractive price.
The hotel is in a very strategic place in fact it's in the middle of las mericas. 5 min from the nearest beach,supermarkets (spars) & most importantly from down town (Main street separating the beach from hotels and restaurant). Hotel very clean & quite. The staff was very polite. The room spacious and over looking the pool (no suprises ) Restaurant: food is very good value for your money. The room: the mattres wasn't really in good shape but you get use to it all the rest of the furniture in the room are in a very good condition and clean.
ability to relax, be entertained, and closeness to local amenities. particular member of staff were brilliant, friendly and helpful. Rooms were cleaned daily and cannot fault this. same drinks should be available in bar as they are in restaurant, i.e. be able to buy a bottle of wine and not just by the glass. ability to have snacks during the day not just between 12 and 3pm at the bar. (seperate from restaurant availability).
The room was nice with a reasonable sized balcony. Breakfast and dinner were good, with lots of food choice The daily charge for the safety deposit box; a despoit should be enough. No free drinks at dinner, not even water, and very over priced soft drinks (the water was even more than from the venting machine in reception!). Rubbish coffee at breakfast. 2 single beds pushed together does not make the room a double. No fridge in the room
great breakfast-buffet, flash, spacious, nice pool-bar upper pool-area(the sun-deck) a bit barren
Monica at the front desk was wonderful. Everytime I asked for something, she was pleasant and helpful. She never ignored me. The bartender in the bar, however, wouldn't even give me butter for my croissant. The girl who cleaned my room was fabulous!! She also went above and beyond.
Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international). Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.
The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families. There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.
This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating! Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.
Breakfast, pool area, location. Rooms a bit outdated, elevators hard to catch.
The breakfast buffet was very large. The view from the room and location were ideal. The bed was a bit stiff.
The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly. There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.
Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.
The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc. None
you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)
We have stayed there often in the past and really like the warmth and professionalism of the staff Some facilities could benefit from a "face lift"