Albena Hoteller

Hotel well located, very close to the beach, good food, nice atmosphere. Not very spacy rooms (double ones), service not always friendly, no indoor pool.

We went there in May, right before the peak season. It was all-inclusive. Breakfast, lunch and dinner was all good, plenty of choices. Really value for money. Right at the beach, kids loved the kids pool with the slide. 1. The bathroom was a little smelly. 2. While the children were having a dart contest(game) with the animators(3 boys). When a young girl walked by, they asked the girl to join the game and ever since then they just kept flirting with her. Which I think they are unprofessional and shouldn't be doing in front of kids!

Good food, free access to sunbeds Dinner time was too early (17.30 - 19.00). The room and bathroom were very small. No room cleaning in 3 days. No free alchoolic drinks on All Inclusive. Hard to find parking space.

Nice looking rooms, quiet Bad food. From 8 people in our group, 6 were suffering from food poisoning (very severe diarrhea, vomiting). Most of the vegetables had at least strange taste (sour). Very little variations of food type, and general impression of bad food.Glasses were always smelling like they were not so well washed. Parking is a nightmare. I spent 30 minutes driving in circles, so I can find a spot where I can leave my car for unloading the luggage.Then I had 2 spend 2h in the evening, literally hunting for a parking place.And parking is paid! TV stations selection is poor. It did not cover my needs at all. Mostly Bulgarian and German stations, that are dubbing most of their broadcast. If you do not speak those languages, then there is nothing much left.

The swimming pool looks better than in the images on the site. It is very nice and large.Rooms look pretty comfortable with one matrimonial bed and one single, so a couple with a kid will fit very nicely.There were fruits you could eat. Ice cream at the pool. Food quality was not too high and it definitely had a low variety from one day to another. Soups or impossible to be eaten, as they did not have any taste. Snacks at the pool were very poor, and very litle quantity for the capacity and the occupancy they have. It is not a big deal, however, it would be preferable to state that payments at the hotel reception are done in local currency and at an unfavorable exchange rate. You could at least not change you currency into Eur but directly into their currency.

Great pools for a 3 stars hotel and also good food. Little and dark room, at the first floor, lots of flies and there was a problem with the cold water which was not available at certain morning hours.

Great animation team, good and diverse food, great price/quality. I'll be back next year. Great for children.

................................ .....................................

The location was excellent, close both to the beach and the center of Albena. The food was very good, every day was something different to choose from, the pool was very clean, the beach is excellent with fine sand. The rooms are cleaned daily, the sheets every 3-4 days (only once per stay), the towels daily if used. The hotel is pretty old, the bath tub was rusty, the towels are pretty used (they need same new ones), the bath amenities are basics (no body lotion). There is no all inclusive bar on the beach, so if you want a beer you have to go back to the hotel. They could really place a bar on the beach.

Friendliness, Cleanliness, Situation.

The location and the breakfast are really great! If you wanna really enjoy your vacation at the sea side, then this hotel will not be the right place to stay... Not clean (cockcroaches!), bad smells. The stuff let you feel, that your problems with the hotel are yours, not their... This hotel needs a renovation in every meaning.

Cleanliness of the room. Lack of AC n the room & breakfast may only be served in another hotel, also w/o AC which was necessary when outside was over 35 Celsius degree.

the all inclusive price in the second half of august was very good,and the beach too

The pools are excellent, suitable for all ages! It's a very nice and relaxing location for families. The room could be cleaner.

I liked the room,the cleaning ladies did a good job. The restaurant and the therass weren't really clean.The coffee machines were out of water or coffee too often

Clean pools with more trees around Not much diversity on food

I liked the pool, the animation program for the tourists and the ratio money-quality was quite good. I enjoyed the bulgarian food. The beatch is rather far from the hotel.

Sport activities, overall design of the facility and the restourant, daily entertainment. Extreme noise until early morning 4-5am by people allowed to dring outside of the lobby, below ouroom. We were told all rooms are noisy. Food in the restourant blant, our kids got sick as many other kids, might be related to the food. Room was not cleaned one of the days. Two double beds were actually one single and one double. The extra bed was a foldable armchair, not comfortable.

Very good value for the money, the hotel have a good and relaxing location, the staff was frendly and they haeve diversified food

Clean air, green scenery, nice and quiet. The staff does not speak English. There is no air conditioning and no WiFi or at least it wasn't working then, and it's not free anyway. The lobby gets a water cleaning every hour or so from the cleaning staff, but without air conditioning the humidity stays at 100% all day long, and with an average temperature of 30C it's a risky business to wait in that area for more than 5 minutes.

good breakfast staff unpolite (mainly cleaning services)

Everythink, the reception making the exception The reception- no organisation for receiving the guestes.

I loved the fact we had mini bar open from morning untill 2 am beside the so free drinks(quality drinks)all day... There are two things I hated 1-thotel is far from beach 950m and the food was dirty ,they served us dirty vegetables ,unwashed by earth...etc so I could imagine how clean was the kitchen.....so I would say not for the people who look at details as miself...

Location which is optimal for a family with children. Too bad it has a lot bad points. I would not recommend it unless significant improvement is proven. Arabela is a 2 star hotel in terms of staff and utilities. Location is very good for a family but too bad that the services are so poor. No value for money at all. I recommend a quick and significant improvement of staff behaiviour and services like room cleaning, hospitality, etc.

1.food 2.atmosphere reception desk personnel was not too eager to help

it's in the quiet part of the resort; the pool was ok; overall it was ok for the money we gave the food could have been much better and I didn't like the the queus during lunch and dinner

A comfortable hotel with good although basic facilities and friendly staff. All-inclusive deal is excellent value for money, food is very good, big choice, well cooked, always plenty available and lots of fresh fruit. Room was good size with small balcony, very clean, with air con. very pleasant park surroundind hotel, good sized swimming pool for swimmers (depths from 1.70 to 2.00 metres) plus great childrens pool. Excellent sandy beach. Perfect place for family holiday The distance to the beach was about 400 metres as described in hotel info but what was not mentioned that this included 165 steps back up from the beach to the hotel. Good exercise but not good for physically challenged.

The hotel is situated right on the beach. 30m. from the restaurant to the sea. Our room was cleaned on the 5th. day and even then the towels haven't been changed.