Bestill Thrifty leiebiler i Cape Town

Ulemper: They presented us a higher total price at first. I had to produce a copy of my booking to get the lower price I had booked the car for. The car had really poor performance. Anything over 50kmph was a lot of effort. It felt like the car was going to break down.

Fordeler: The staff was friendly and the drop off was simple.

Ulemper: The vehicle was awful, we picked it up at Cape Town international airport and drove through the city, but felt like the car could barely make it. With the hills, we would creep up them, with the pedal all the way down. We ended up not feeling very safe because the vehicles inability to make it

Fordeler: Staff were reasonably helpful

Ulemper: Rented a premium car however interior was filthy with marks on the seat. With little effort I was able to clean off seat and interior, something that should not be required.

Ulemper: A lot of muddling about our booking. Charged about $300 over the booking quote and insisted it was taxes although the booking quote included all taxes. Then they did not have our car ready on site. We had to wait 40 minutes for it to arrive. After 2 long flights wee did not appreciate the whole

Super inefficient - long unnecessary waiting

Ulemper: The computer systems seem old and slow, lot of sluggish beaurocrary.

Systems failure

Ulemper: The data for the online booking did not pull through to the local systems - and as a result I needed to switch providers. 100% fail.

Left in trouble by Thrifty

Fordeler: nothing

Ulemper: Despite turning up on time on the day with a printed copy of the booking confirmation with Thrifty i was told my booking was cancelled and they could not help me. No apology, just matter of fact, we don't care about your booking confirmation we have no cars your booking is cancelled please go away! On one of the busiest days of the year, in a holiday city, i was left looking for an alternative. I eventually found another company in the city, where i had to pay double the price of the Thrifty booking. This company told me that they had been receiving people like me all week as Thrifty had over booked their capacity!