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Free Parking in secure lot Room was too small for two people, no closet, no wifi when I checked in, no phone to call desk clerk (who wasn't on site) about issues. No elevator ( I have a mobility problem). Clerk answered my complaints with an attitude. I would not stay here again.
Staff was friendly and the room was great. I will stay there again when I go to Santa Cruz I had trouble connecting to the internet.
The location and friendly service. Great experience. Will return in the future.
Location, parking and price. Love it all !!!!!
I like my bed to be firm and the one I had perfect. The location is the winner especially if you have children and you want to be close to the beach Boardwalk! The room was just basic and a little small but did the job. I would stay again just for the location alone. Breakfast was minimal, room was a little to bright at night, noise from streets,
I loved that there was a breakfast bar. And the beach is right out the door. The bed was comfy, but the pillows were not . And the rooms could be a bit more modern. But overall I would definitely stay there again. The staff was super nice, and always helpful with us. The pictures in the rooms were of flowers, they should be ocean pics. The pillows in our room in were lumpy.
Great Location. Nice staff. Clean rooms. Bed was a bit worn
Basic amenities. Good price. Great location. Internet was terrible.
Across from the beach. Continental breakfast. The Inn was dirty and not kept up. The pillows where misshapen from age, I slep with a shirt over it so my face was not on it. It was across from the beach. I feel the cost of the Inn I paid for parking.Because that was all that was worth talking about. I will not stay there again.Lucky we did not stay long.
This place was very close to the boardwalk and liked that it was so easy to find. Very clean and bill at the front desk was very friendly the breakfast was ok. This place was affordable considering we stayed during a week day I would definitely stay again. Limited parking in the garage but it was free parking.
The location was great! Just a short walk to the beach and the wharf.
the location and parking a little overpriced for what you received...however, it was the July 4th weekend
Kindness and smile of the lady at the front desk The TV remote complicated and not user friendly. Hard to turn on and off or find right channels.
Location location location!! The pillows were flat and uncomfy.
The staff were pleasant and welcoming, which I find most critical to feeling comfortable. The bathroom felt very much enclosed with no window or mirror, which detracted from the room somewhat.
It is barely a hop,skip, and jump from the wharf and beach. The staff was friendly and helpful. Next to an awesome pizza place. Clean, affordable and furniture was modern and new. Saved money by using the in room mini fridge and microwave for food. Fancy new door locks made the rooms feel very safe. The water color art in the room was terrible, so not my style No hairdryer in the room, though I am sure I could have gotten one if I had asked. But I brought my own. No in-room coffee, so I could only get my java fix at the continental breakfast.
Staff was very friendly. Room had a comfy bed with 4 pillows, small but very clean bathroom, nice TV and a fridge and microwave. The room was very clean and smelled great. There were a few stains on the chair and bed skirt. Location was a bit farther from the boardwalk than I though but that was my lack of knowledge about Santa Cruz. Still definitely in walking distance just up a hill and around a corner a bit.
Quick walk to pier and boardwalk! Quiet hotel, super friendly front desk. We would stay again.
It is hard to park your car. But better than no place to park.
The location is great! Just one block from the wharf and the beach. Parking available at the hotel so no need to pay for parking at the beach. The parking lot of the hotel is on a steep hill. The hotel was older, but the bathrooms had newer tile.
I liked how close it was to the wharf and the cliff There was no beach view.
Great location near the beach, quiet, nice pool and garden area, comfortable and clean.
Fine basic hotel. We had a room overlooking small pool (no hot tub). Continental breakfast was basic but nice. Free parking a plus, but not a great great part of town. A little on the "seamy" side, it felt like, but that's the budget category, I guess.
Somewhat friendly , we went to a concert at the catalyst and it was perfect in walking distance and to the boardwalk. Perfect if you staying for a night. The floors were filthy, my socks were black. The parking fees and other fees added on at time of check-in that weren't mentioned at the time of booking, I was not pleased about.
CLOSE TO WHARF AND BOARDWALK. BATHROOM DRAINS WERE PLUGGED. THE ROOM IS OUT DATED FOR THE PRICE. MOLD IN THE BATHROOM AND THE WALLS LOOK DIRTY. THEY CHARGED A PARKING FEE OF $10. DON'T UNDERSTAND WHY YOU WOULD HAVE TO PAY A PARKING FEE WHEN YOUR A PAYING GUEST OF THE HOTEL.
Clean rooms with a flat screen T.V. HBO and WIFI. The walls were paper thin
Great location, easy to walk everywhere in Santa Cruz: the boardwalk, beach, cliff drive, downtown. The rest of the crowd staying there was a bit rowdy (it was Halloween weekend). At least we had a very quiet room tucked away in the back.
Very good location nothing in special
Location--close to beach Room needs renovating. There are two big holes in the tile around the lavatory.
I loved the closeness to the beach boardwalk and the down town area is so close Seemed like it was a more of a permanent residence for some guests we had to switch rooms because they were being really loud and obnoxious and there was supposed to be no smoking and they all were smoking outside our room. Seemed to be in more of a "upcoming" neighborhood. There was someone with a yappy dog that wouldn't shut up all night. You had to pay for parking per night and then there was never any parking when you got there! And best of yet the owners didn't seem to even care! i would have paid more for something better not a good deal at all.
I like to location from the beach and the hotel sersvice was great. I would stay at the hotel again and tell my friends about the hotel too.
Internet access, location, parking Price could have been a bit lower
TV and internet didn't work.
The rooms were modern and fun looking. Staff was very nice. Very close to the beach! We had to switch rooms after we unpacked due to the electricity not working. It was kind of a pain. I wish there was more of a breakfast, muffins and fruit was not enough for the kids.
Rooms were just remodeled and are very modern now.
Loved the hotel!! Great customer service and the room was very clean! Would definitely stay there again!
Really close to beach. 2 min. Walk We have a 19month old son so we wanted a place to stay that was close enough to walk back to the Hotel if needed Kinda loud at night time with other kids and family's coming back from the beach. It's totally understandable. Kids are jacked up from a great time on the boardwalk! Didn't bother me a bit.
Everything was amazing definitely going back
Great location if you are visiting the Boardwalk. Room was clean, bright and comfortable. Organic soaps & shampoos. Wood floors, not questionable carpet. Decent continental breakfast. We will return! We didn't mind, but noise carries. You can hear the boardwalk rides while they are operating and probably due to the non-carpeted floors you can hear more sounds outside the room than usual.
I booked a night for the memorial day weekend for my young family to stay. For close to 400 dollar, and all the positive review, I expect a decent place to stay next to the beach, until it turn into a nightmare. When I show up around 5pm on Sunday, they seem to be surprised. The gentalman was polite, he checked me in and told me they have a very nice unit at street level. When I was down there, at this so-called "6A" unit, it was basically the worse you could get, much worse than any motel you can find. Here's why: it's a very small 1 bedroom unit with small living room and a kitchen, right next to the pedestrian traffic with a very old and dirty front door. Walking into the unit it smell funny, and there are spots on the bedsheet, the floor is sticky. I was wondering why wife would book such a motel, so I walk back to the parking lot to bring her and our baby down, and my wife was all mad and told me how much we are paying for this "very nice" unit. I went back to the front desk and ask for a different room (twice) and they eventually told me the truth: they are over booked and the only alternative is that I have to go to a different hotel own by the same company a few blocks away (but obviously there's no more beach view, though there isn't one for this street level unit in the first place). I went to the Bay Front Motel as told and was offered 2 room to choose from, which aren't a lot better. WIthout much choice, I pick one room and pay more than I could have than when booking Kayak (though they told me they have offered a great discount due to the inconvenient they have brought). When I was able to finally settle down, it was after 8pm, so there is no more sunset viewing on the beach. For anyone who have stayed at this hotel, and wondering what "6A" is like, you can go down to the street, and there is one (yes, only one) unit in between a bunch of garage doors. Would you pay close to 400 a night for something like that? In case if you book through Kayak and was offer this street unit, my advice is you can same your time and ask for a refund right away.
The location of this low budget motel was nice! We stayed in the presidential suite. The room was very dirty cobwebs everywhere and stains on the carpet the bathroom was awful the rooms needs a complete make over.
I surprised my husband with a quick getaway to Santa Cruz and booked a room at the Casablanca. I was shocked to find out how close to the water it was! With the warf on your right and the Boardwalk on your left, our stay was complete with the Casablanca on the Beach! We could walk right down to the water or any shops or restaurants. Our room was a family room with a cute living area we could see the water from and a private room in the back. The decor was vintage yet updated and it was fairly quiet. They even had a great little continental breakfast- not the typical stale bagels and coffee! We will definitely be coming back :)
The room was small and dirty. Was angry how much I paid to stay in such a dump. Not worth spending that kind of money for this place.
Loved the location, charm, updates and view. Our room resembled a studio apartment with a refrigerator, stove & kitchen area. We will definitely come back for longer stays with the kids and save money by having the kitchenette. The hardwood floor appeared clean but did leave our socks dirty. I expect this in ever hotel though. Even in $300/nt carpeted rooms. That's why we always wear socks. Everything looked and smelled clean otherwise.
great location terrible service tried rooms and hotel tried to get me to cancel kayak booking and re-book directly with them, presumably to save the booking fee unhelpful staff if you have to stay there make sure you get a room with a sea view
Great location, nice terrace but needs updated furniture. Staff was friendly and the rooms were clean. Older resort need of facelift. No screens on windows or window locks. Tile was broken in bathroom and shower stall very small. The vent above the toilet was open and not screwed in.
Location, location, location and comfort. People next door extremely loud at 5am and no bedside lamp.
Location The room had old outdated furnishings. The walls were dirty and the room was dusty. Would not recommend.
The reviews weren't kidding when they said it was across the street from the boardwalk! less than five minute walk. Beautiful sunny day made the motel's ocean mural so pretty. I was only there for a day and it was a 15 minute walk to the Pacific Ave where there were stores, restaurants and Catalyst (where we saw my boyfriends favorite band D.R.I). overall great experience. If you're not picky and just want a place to crash, this is for you! nothing really
Location The neighbors were partying all night and we tried to call the front desk but our phone did not work. We then called the front desk from cell phones and no one was available. Incredibly restless night. We spoke with them and they quieted down but certainly no staff available and functionality in room limited.
They didn't have a queen when i made my reservation that's what i booked so they upgraded us to a king at no charge and offered to give us better rates when staying with us again. The fan in the bathroom was super loud. Ran out of toilet paper in the room halfway through the night.
Honestly not much of anything. It was a rip off. Upon check in we were told they were in the process of renovating. Which is much needed!
The location to the boardwalk Dirty, and they are remodleing during early AM and into late PM. the bathroom sink was stinky
It was right in front of the beach. Not at all what I expected, walls were very thin and we did not get a good night sleep, we could hear people on both sides of our room and on top of our room.
When asking about a government worker discount over the phone a gentleman was very rude and unaccommodating.
The room was fantastic for the price and walking distance to everything. Nothing!
the location is close to the beach the continental breakfast is a joke. they really need to upgrade.
This hotel is close to the beach and good dining locations. The bed was not the most comfortable but the room was clean.
It was so nice being in walking distance of the beach. It's all about location. The rooms were comfortable and clean. Close to dining locations.
The front desk receptionist Antoinette was helpful & friendly. The hours of breakfast...perhaps could extend for late risers. The price was a bit high for what you get. Other lower budget hotels in general vacinity were similar as far as rooms & decor.
Close to beach and board walk great room for the price staff very friendly nice place
It was clean, quiet and very well appointed for the price.
Location, cleanliness and privacy Room was still dirty after check in time
the architecture the parking for the side house..
Private, clean, not strict on surveillance on guests afterhours The breakfast could've been better
Lovely room, great staff!! Parking was AWEFUL!!!!
Super friendly staff Not much for breakfast just juice and bread pretty muchExtra charges on my credit card no reason
The rooms were adorable. Location ideal. POOL FREEZING. The staff assured me and showed me the boiler room where it said the pool was heated to 80 degrees. However the pool was COLD. The 5 year old who will swim for hours only lasted 20 minutes and then took a 20 minute shower to warm up. She has never done this before. The adults did not want to swim. We stayed at the pool side because the pool is a huge deal to us.
The people working in the office were supper friendly To many stairs to the beach, maybe not the best location for seniors or disabled.
Right across the street from the beach? Boardwalk and peir. Super small rooms. Might be fine for 2 people but beyond 2 there is not enough room to mive around or even sit down. I usually stay at the dream inn which has much larger rooms. They cost more too though. To me its worth the added cost.
Soaking wet carpet, wifi didn't work, staff couldn't find my reservation when I called, but found it right away when we showed up. Want to make sure that it is clear that we were at the blue Super 8 (West) as there is another location right across the street.
Extremely clean, spacious and well-kept room (with jacuzzi); excellent and personable service; perfect location to the Boardwalk; a great value - a wonderful stay!!
The owners awe very friendly and helpful. The room was clean and the bed was very comfortable.
the matress, and their helpfulness. parking
The staff were very friendly and helpful. The rooms were very clean and had everything we needed. Free brekkie in the morning was a bonus. The location was very close to both the beach and downtown. Nothing about the accommodation itself. If walkgin in the evening, the street lighting on the way downtown is a little poor, although the area did not feel unsafe
I love how close it is to the boardwalk. It's literally a 5 minute straight walk. Super clean rooms and comfy beds! Friendly staff too! We come down and stay a few times during the summer and I always pick this place. It's a great price considering the location and in regard to the many other hotel/motels around. That coffee isn't served all day.... :) I would love to have some more vegan options for breakfast like almond milk!
Hotel was very clean, nice pool. Great location
Other similarly prices facilities offer a kitchenette. This facility is bare bones.
Nice hotel $25 extra a day for a child, when you are already paying $200+ a day is not nice
The hotel was in an ideal situation and provided first class facilities for a small bed and breakfast type hotel
I like the place because it it not crowded knowing it has only limited rooms. The staff leaves at 8pm making the stay more private. The place was fabulous for the price. Greatly renovated. the room was a little small but it was very clean and have used more expensive items rather that cheap beadding in other hotals. Bathroom was with jetted tub which is another plus and room is very clean. So far, everything is perfect including the hearty breakfast. Only problem is room is a little cramped but it did not affect me anyway because it was still overall very good.
We were upgraded to a nicer room; the bathroom was very luxurious and the restaurant recommendation was spot-on.
atmosphere and comfort at the inn - nice decor scrummy cookies breakfast could be improved
room excellent the breakfast was mediocre to say the least
The Inn was beautiful and the staff made sure to make you feel very comfortable.
Beautiful building, superb location, great staff, excellent breakfast, the most comfortable bed I've ever slept in
Great location, super clean and friendly View was a little less than expected from our room
This is a beautiful renovated house very close to the Santa Cruz Municipal Wharf and the beach. Everything is so nicely decorated, the furniture is beautiful, the bathroom is all marble. Breakfast is very good and for free. It was an excellent stay and we would have definitely stayed longer if we hadn't already planned our trip.
Walking distance to Boardwalk, downtown and Pier Bathroom small and the recent remodel had over spray everywhere making it look "not" clean.
We were very close to the boardwalk and downtown. I wasnt to fond of the service. The rooms were also very small and not that comfortable for the price. It was over priced for sure.
Fridge and telephone did not work.
Close to the beach.. When I first walked in the room there were peoples things eveywhere. Apparently the people staying there before checked out but left there stuff in the room. Had to wait an hour till the room was cleaned. The room smelled bad. There was no remote for the tv. The carpet was extremely dirty. There was no ac. Which is fine but the windows had no screens on them and someone could just reach in grab something from that window.
The location The hotel employee who checked me in could hardly speak English properly and had a hard time processing my reservation. He also started shouting at other guests. At least the room was kind of ok, as long as you don't expect much.
The location was excellent and it had a very 50s beach ambience It had no coffee pot or air conditioner in the room. And little breakfast didn't start serving till 830
The location, and the office person was really nice. The cleanliness was poor. The walls were dirty and the carpet was really stained.
The location is excellent--right by coconut grove. Check in was a breeze, the staff was cordial. Smell of the room. Other guests were very noisy, drug paraphernalia found outside of the room in am as we were leaving for breakfast.
I loved the location!! Pretty much a block away from the beach. I loved that I could hear waves at night while I slept with window open. Awesome price. Room was clean. Kind of smelled of cigarettes :d but got used to it quick. Nothing some Febreeze can't fix. Check-in/check-out was fast and easy. Free parking/wi-fi available. The only thing that had caught me off guard was a fee for having extra people stay in the room. Even though the room was meant to sleep at least 4. I had a reservation for 2 ppl/2 queen size beds. There wasn't any warning about the fee on the website. So, I arrived with three friends and the clerk told me there was a $15 charge per extra person. Bummer.
The location was very close to the beach Service was poor checking in took ages, I hed to go back to the checkin desk on three different occasions to get my room card to work
Comfortable bed. Bathroom, parking, it just felt dirty. No breakfast
The hotel is really charming. It's in a great location. I like that it's not a chain hotel.
Location. Although there was a steep upgrade to the hotel from the beach, it was do able. Yes!! It was NOT a king size bed as described!!! Very disappointed.
Clean room. Prime location. Expensive. Housekeeping doesn't want to clean your room. Continental breakfast is terrible. Room is small.