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Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again! The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Excellent venue. Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Everything was Fantastic
The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage). Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas. The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great Not much to dislike.
Still holding money on my credit card.
Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
It was on the beach, close to restraunts, walking to almost everything Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.
Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike
EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
Nærhet til strand. Flott design, både på rommene og i fellesarealene. Gode restauranter. Positivt overraskende med de enkle aktivitetene som ble laget i stand for barn. Frokost kunne gjerne være inkludert i prisen. Ville høynet inntrykkket generelt. Kapasitet på solsenger ved basseng burde vært noe større. Sur betjening på den kinesiske restauranten.
I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha The beds and pillows were uncomfortable.
I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
Beautiful hotel with open lobby and modern clean feeling. Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults. On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Loved the suite with full kitchen. Would do this again! HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
location and beach were great.
I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far. Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again. Nothing to complain about
The beach and pool facilities are great My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Wonderful service, style and ambience. Would go back in a heartbeat!
All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location. The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Overall service. It was ok. No identifiable faults.
Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs. No parking
Cleanliness and lots to do within walking distance All the homeless people laying around in the area
Big room Bathroom, small and disgusting, very dirty
Excellent staff and breakfast Nothing
Nice amenities. Very clean and accesible. Comfortable. Nice breakfast. The bathroom smelled too much to clorox. Expensive parking.
The distance to the beach, the location in terms of dining/night life Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
GREAT value in an AWESOME location with great views! Nothing
Everybody was so nice to us! Needs room service ASAP
The space of the room, the comforting bed and especially the pillows, very very soft, love them. I think if you are staying in the hotel, the parking rates should be subsidiary.
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Housekeeping is mediocre, they take too much time to get the whole floor clean.
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Staff was wonderful
A good quality hotel conveniently located for the Pan American Cruise Pier which it over-looks on one side. they were over-booked in the superior room category which we had booked so upgraded us to a suite which was first class. I wouldn't recommend the location for a long-term leisure break as you cannot easily walk to anywhere of interest, but it was great for what we wanted (pre-cruise stay)
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
La localizacion Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
free cookies and ping pong table. staff was very friendly Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Good location, lots of restaurants and shops within walking distance.
Good location, everything was clean, great staff. Parking not included.
Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants. Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Customer service House keeping. They took too long to clean our floor.
It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Poool open24 hour a thumbs up! Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Excellent staff and service Welcome cookies Resort fees but this would go for all hotels in the area. Parking options
Live that the rooms were clean and modern. Staff was super friendly and helpful. It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay. The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
The extremely helpful staff at the front desk the breakfast was bad
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
I loved the place, the staff, the location, the cozy boutique hotel. The rooms were old Spanish style, with a nice pool, and terrace. Bar, and near by beach, and restaurants. The worst part, and only thing I will not consider it again, is the parking issue. Parking in the establishment or around the building is 99% impossible. I had to walk 3 blocks and paid $25 to park. For that I might as well pay for a more expensive hotel with available parking.
Location good No parking No pool Internet service unreliable Outdated building
disappointed with standard of 'superior' rooms
Close to the ocean, quiet,relaxing,
The staff at the hotel Niche restuarant were very friendly and the food superb. We also like the unique areas- such as the wind chimes chill out area, and the jacuzzi where you could just relax. There were a few items in the rooms that did not work properly when we arrived. It would be good for all items (hairdrier, safes) to be checked that they are in working order before new arrivals to the room.
I went away with my 15 year old daughter for a mother daughter weekend away we arrived on Thursday and left on Monday Overall stay was great staff were awesome and went above and beyond to make our stay comfortable and enjoyable Rooms were clean and comfortable pool was small but just what we were looking for not to many people to compete with for chairs Loved all the different areas around the hotel for sitting and relaxing beach was less then a block away and not to crowded Staff were great friendly and helpful Sister hotel a block away had great breakfast Area was close enough to shopping and restaurants but far enough away for peace and quiet Beach less then block away
The location, price, and staff were amazing . Room was a little dated but still cozy a great stay.
I often stay at Wind Chimes. It is affordable, clean, attractive, and nicely situated for walking or bus lines. I would love access to tables for computer work. It would be nice to have a table and chair in the room
The pool was small, but great. Water was warm and it was well tended to.
Quiet setting , close proximity to restaurants and Old San Juan.
Just walking thru the front gate up the front stairs and into the lobby the place had a wonderful old feel to it, from the carvings on the stair railings to the tiles on the floors as well as the architecture of the buIldings. The desk staff was amazing. We had only rented the room on Kayak two hours before we showed up. Check in was at 2pm, but coming back from a cruise we had nothing to do so showed up at 10am just to see if we could store our luggage until 2pm check in. They were kind enough to say yes. Our room had a double bed and was small but clean. They still use real keys on a key chain which I found very charming. There is a small swimming pool with a water fall running into the pool. The lighting and the plants in the back area and around the bar area are just lovely. There are no elevators and no bus boys which did not bother us but if you have an upper room you might want to take that into consideration if you like to pack heavy. The beach is one block away so easy walking. They do not have a restaurant on site but you can order from a limited menu and it is delivered to you from their "sister" hotel. Restaurants and pharmacies are within easy walking distance. The area is safe and you don't feel afraid to go out after dark. If you are looking for someone to wait on you and a maid on hand. ..this is not for you. But if you want a charming romantic villa style place to stay. ..I highly recommend this. Our room was next to the street and we got a lot of street noIse. Other than that. ..I didn't have any thing I didn't like.
Exterior, location, lobby, style. No chair or sofa nor desk in the room. No closet for clothes.
Its an amazing boutique hotel Better than expected!!
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
The staff were wonderful. Especially the young women who works in the evenings. She offer to park our car. It was so helpful because, never being in Puerto Rico, we didn't know where we could park in the streets. She always went above and beyond. Loved our stay.
Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon. N/A
I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area. Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge. I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night. I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Size of room
Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Really close to the beach and Condado !!!
Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Everything was great. Limited parking.
Peaceful elegance, helpful staff, good food, walk to beach, near Bebos, bus to Old San Juan, easy to get to and from airport, good view of ocean from rooms. Not a complaint, but something to consider: parking difficult to find on street.
Surrounding nature. Lack of elevator and steep stairs - hard and almost impossible to take it up if you have large luggage.Also dark room, and sheets not washed properly.
Loved the location and the overall esthetic of the hotel. Charming appeal and friendly staff. The rooms were not cleaned well. There was an overall feeling that the cleaning crew did not clean the bathrooms and floor well. The mirrors were not cleaned and the glass not wiped down in bathroom nor was the toilet cleaned during routine am service.
Unique architecture, well-designed layout affording privacy, laid back setting,.close to beach, in nice section of Condado, a comfy homey feeling Check in at sister hotel up the street
Large outdoor jacuzzi very well maintained. Friendly staff. Free wi-fi. Close to beach with towels provided. Stained sheets. Breakfast only for those who have lots of time to spare (actually we usually did have). Needed to go to 'At Wind Chimes' to access reception
Clean, and looks new. Balcony is nice. Location is just one minute walk to public beach where many people gathers. Rate is not so high comparing to the others. A little far (10-15 minutes walk) from Condad central area (Mariott). I cannot find major restaurants near the hotel. No bath tub, just shower in the room. TV is small, old type.
The hot tub is pretty sweet. Mosquitos, the price, the lack of accessible staff.
Cancelled my reservation without comunicating it with me. I've been traveling for over 15 years and this was the fist time this has ever happened. Most irresponsible booking ever.
The rooms were comfortable and adequately appointed. Decor was eclectic and attractive. The staff was helpful and friendly. The only negative thing I would say is that it seemed to be in not a great neighborhood. There were bars on The windows of most buildings surrounding the hotel and several of the business is required buzzers at the front door to let their customers in as did the Acacia.
Rooms are beautiful! Parking fee...ridiculous! Pool closes at 10pm...what? Were ON VACATION!!! No liquor sold by poolside. Wifi signal pretty poor...
The best staff ever. Very courteous and knowledgeable. Breakfast had a nice variety and the juices were fresh. This is a new hotel, however the carpet was already coming apart by elevators on the 2nd/3rd floors. Flimpsy handles/towel bars in the bathroom. Room wasn't cleaned properly. Facetowels not restocked.A piece of trash on floor was not picked up for the entire 4 nt.stay. The bed also felt sandy.Shuttle will drop off, but not pick back up. Frontdesk not once picked up the phone. Not enough employees
Breakfast eggs were the really fake powdered version. Charge a little bit more and make the breakfast a winner.
The location is great, the staff were very nice. Breakfast was good and had a good variety. Very clean and beautiful rooms. Awesome view on 3rd floor. Pool area was great! Will come back for sure.
I liked the fact the the hotel is located in nice neighborhood. The rooms are very spacious and clean. The stuff in reception and breakfast are pleasant and helpful. We had very bad experience staying in this hotel. I stayed 5 days and every day when I come back, I have to complain to clean my room, the hallways are filthy never vacumed, in addition the pool is always full with people will never enjoy it. Poor manage
everything my kids love the pool breakfast need more options
Room Room not ready, too many people. Breakfast buffet was not available, due to many people
Rooms and location. Excellent!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was clean great service very nice, the breakfast was good the pool great I love it! I came back again ooh the bathroom very modern My kids loved it too and it has free internet and a night the music was great
It's very appropiate for kids. Good dinning areas. Reasonable timing at front desk for check in and out. Very pleasant and friendly staff. NONE
This place has a amazing location and beautiful views. The staff is extremely friendly and helpful . They will tell you where to go how to get there where to eat etc...... Is one of the only gay hotels listed and there was a lot of heterosexual couples staying there . It doesn't bother me but not lots of gays there . And they didn't have a bar or restaurant
This hotel is right on this beach which caught my eye. They have a bar which lights up blue at night so it looks very pretty. The location is awesome! In the heart of all the bars/clubs..night life is never dull here. Condado is definitely a party town, lol. It's only like a 10-15 minute ride to old San Juan which is super convenient. The staff was very nice. Not sure why some reviews say the staff wasn't nice to them...maybe busy season or the customer had an attitude themselves! I could bother the staff at anytime time whether it be 2 AM or 2PM...and they'd assure me it wasn't a bother! The cleaning people were super friendly and were ALWAYS on time everyday to clean the rooms. Def recommend this place. The bar was pricey...$5 for the local beer, Medalla...hell no! LOL
Location is good Bad air , to much noise ,bad elevador
The vrach, the restaurant next door Long complicated check in for a place with rooms like jail cells. Tiny bed, bad mattress, worn out sheets. Extra fees for everything. You can hear people from their rooms from down the hallway.
Room was dirty, the lobby was awafull dirty contains, broken furniture.
The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly. Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.
The pictures on the website looked nothing like the room-very very small room.
Location was perfect. Some of the front desk staff were not customer service oriented.
It's very convenient to get around in the area. I really enjoy the fact that the restaurants, bars, few other things were right there in the area. The hotel is OK it needs a lot of renovation the place itself but I only stay for three nights. If you're gonna stay for two or three nights that would be fine. The place needs some improvement in term of renovation, painting and so on....I guess you'll see you get there!
beachfront veranda and bar rooms are noisy and small. Elevator works when it wants to
Close to the beach Room was very small, not really looking good, no control over A/C.
Ocean view from Lobby The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am
Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful. Nothing.
Location Air didn't work, room was not a good value for the price, bathroom needs updating.
The staff, very helpful
Good service Anything
Hotel is a little dated
the location. That's all a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Great breakfast, food was perfect. area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Poor. Did not clean the room one day.
I loved the view from my window....El Morro:)) Having to valet park. No other option
It was close to cruise ship terminal. Staff friendly Clean Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
I received everything I was looking for. Staff was friendly and helpful. Good location.
Nice hotel with swimmingpool and Jacuzzi. Breakfast was good, service excellent and location good. Nice decor. All the extra tax!!! My booking on www.booking.com showed 667 dollars. When I checked in, I had to pay 823 dollars, more than 150 dollars in tax and service. So don't belive in the prices shown on booking.com!
Big surprise! We booked this hotel online without much to go on. nice place. all the amenities of a big, expensive place but so boutique ... and affordable.
The hotel felt like a home away from home. Very cozy feeling during the morning breakfast. I was not a fan of the steamer, I would have preferred an iron.
The "garden" looks nice Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.
great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !
Good price Nothing
The art on the walls of the hotel made it really stand out compared to other places I have stayed. It gave the place real authentic character. The hotel satisfied my expectations and needs.
The location was the best aspect of the hotel - close to restaurants, shopping, etc. Although not directly on the beach, it was very close and it was easy to get to. The staff that worked the evening and night shifts were very pleasant and welcoming. The grounds were very nicely done, and there were many different places on the property to relax. The front desk employees during the day were not friendly at all, and displayed no customer service skills! The "free" breakfast needs great improvement -- finally stopped going down after two days of no fruit, tasteless pastries, and dry cereal. Additionally, the room/bed was quite small for two people.
The hotel was in a perfect location and staff was excelent. only thing was parking.
I liked the clean, attractive rooms and public areas, especially the plantings in the courtyard. It is a lovely atmosphere to enjoy during breakfast. It took me awhile to learn thatnthe best wi-fi reception was in the reading room, but it was a comfortable place to review my emails.
continental breakfast, free coffee/juice all day, cool comfortable room, plenty of areas to hang out in, swimming pool, excellent staff. Not a single complaint.
The staff were extremely friendly and helpful. The location was very good and there are lots of restaurants and shopping close by as well as transportation. The beach was a short walk. Breakfast was fantastic and the rooftop conversation areas were unique.
Clean, pleasant staff, lovely facility. Only lack was breakfast offering, weak coffee...
My girlfriend and I stayed at Tres Palmas for 1 night on a Friday in June. The location and staff at Tres Palmas were definitely its best assets. The staff was helpful and the room was clean. The hotel was right on the beach, and only about a 7-10 minute drive from Condado, an area full of restaurants and shopping. For the price, this hotel was definitely worth it.
It was very clean, the staff was extremely helpful none
Modern decoration Location, no parking availability and no free breakfast.
This guest did not leave comments about this hotel.
Proximity to the airport The smell in the room
Some of the staff was not friendly , they should think about changing the breakfast menu from time to time (they serve the same thing every day )
Location and service
The rooms were decent. They had good AC and Wifi. Staff was always friendly. 4 blocks from beach. Casinos are walking distance. Overpriced, should've gone with a 'higher end' hotels, only a few more per night No parking, only 3 spots in front and 3 stop on the right side. Then they decided to close out 3 of the stop for handicap parking. Only other options were a paid parking garage a block away and a valet parking lot 4 blocks away. No pool but great view.
Staff was friendly Was dirty
Close to everything, transportation, beaches, restaurants, and free breakfast! Beds next to the wall. Small beds. Couldn't get a room with a Queen or King size bed. Dark old hallways
Cleanlines Is no food aroud
The hospitality from staff, the room & the continental breakfast. N/A
This guest did not leave comments about this hotel.
It was right on the beach. Views were incredible. Staff were accommodating. Handicapped parking easily accessible, hotel staff bought a shower stool to accommodate my husband (handicapped room not available at the time). Restaurant on beach! No. The thing that was a concern was that a handicapped room was not available, but the staff indicated they could provide a shower chair and made that available. Very private, not-crowded beach.
Staff was great Lack of. Parking
Location to the airport and the beach. no