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Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
Overall nice clean hotel for the price That we had to pay $15 daily for parking
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Everything is good If you are going to advertise free breakfast then do it
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Perfect for a night in downtown SA.
The room was clean and beautiful. The staff was friendly and accommodateing. Breakfast was great with real food not powdered eggs and plenty. A short walk to the river walk. We parked our car and didn't use it again until we left. Great place to stay we definitely will be coming back.
Three blocks from the convention center, good-sized quiet room, friendly staff, and a great price through Kayak. I'd certainly stay there again. Little things: check-in took 10 minutes, which is way too slow for an existing reservation. The breakfast was fairly limp, even if free, although the hours were good. Not enough electrical outlets. The shower head was not as full as desired. And I was disconcerted to walk into the lobby at 1 p.m. to find a man being handcuffed on the floor by police. Apparently he had been pan handling in the foyer. Disconcerting.
I loved the atmosphere of the hotel. It was very clean and the staff was very helpful. It was our first time to San Antonio and they gave great advice as to where to go ! I would come back again ! It's not really anything they did it was more confusion on my part. I saw the river walk title in this hotel and thought we were going to be down town and really close to the riverwalk. We were about 1 mile walking distance. But still a great location and easy to walk places :)
Location was good, close enough to the river walk. Hotel had a historic feel which was great. Small parking lot next to the hotel, because of the lack of space I had to park a block away in a different parking lot. However, I didn't have to pay.
The hotel is generally clean. No whole wheat bread or healthy options. It may just be a Texas thing. Also, don't ask them to call you a cab. They have an insider deal with a lady who picks you up in an unmarked car, cannot keep quiet during the ride, and makes xenophobic and racist statements about yellow cab drivers. She also charged me $10 more than the standard rate.
Very convenient walking distance to Alamodome Noise problem between rooms and outside traffic
overrated for a plus hotel. This is an old hotel that badly needs updating. For downtown San Antonio this is a terrible location.
Perfect location to attend my conference at the Marriott. Such great rooms @ a better price. Less than a five min walk to Marriott & Riverwalk. Warm & friendly staff. Clean. Good breakfast. I have no complaints. I was very pleased with the service, rooms, cleanliness, location, and the price.
Convenient location. Room comfortable enough, and quiet. They had glass glasses. WiFi. Very slow - up to two minutes for search results, and forget streaming. I will not stay there again for the terrible WiFi alone. Couple that with the fact that the front desk lost my credit card number TWICE, and I still don't have the receipt they were going to email. And you'll want to bring your own extension cord. This for $160 a night and an addition 16% in tax? Not me ever again.
After a truly appalling experience at the Red Roof nearby, Kayak got me refunded and rebooked at the Best Western. It was clean, new, quiet, comfortable, and close to the meeting center at the Hyatt. The room was comfortable and pleasant, decorated in craftsman style. The only reason I didn't book in the first place is because the BW Sunset Suites didn't show up in my search. It struck me as odd that no BW hotels showed up on the map of the downtown area. Next time, I'll just go straight to the BW web site perhaps. The in-room Wifi worked well, unlike the Red Roof or Marriott. The breakfast menu was varied and fresh each day and the room had plenty of space. In short, this is the experience I have come to rely on at Best Western and I won't bother looking anywhere else.
Liked the atmosphere and the clean rooms... Brenda at front desk in the evenings was especially cordial and kind...whole staff was very nice...was a nice stay
The rooms were clean and tidy The rooms were not soundproofed and there is no mention of the trains that pass close by throughout the night alongside it being on a very noisy street. I would have thought that families with children would be placed at the back of the building and not on the main road.
First, City View overbooked. This was not communicated to Kayak, so after traveling when I arrived at 3AM, a very disgruntled employee stormed out of the back and told me through the locked door to leave, they have nothing for me. After statng that I have a reservation, and showing him the confirmation, he told me that "Kayak" overbooked them and to leave or he would call the police. You read that correctly. I asked for his name, which he refused to give to me. After asking again to look at my confirmation, I decided at this point I did not want to give them my money after this experience. We left and were forced to travel 2 hours home after a very long day and night already spent traveling. I called City View moments after leaving to again try and get the employees name, but was hung up on. I will say Kayak handled this situation beautifully, even going as far as to cal me to make sure we were accommodated. This was not a miss on Kayak's part, it was City View first for not notifying Kayak or myself of the overbooked rooms, and second, for handling the manner upon my arrival so terribly.
Hotel is super clean (spotless!) and modern, with free unlimited Wifi and friendly and helpful staff. There are complimentary maps of the downtown area at the front desk. Our King room was well-appointed (mini fridge, ironing board, air conditioner, microwave, coffee maker - which I didn't use) and my husband wanted me to mention that it always smelled good. Bed was comfortable as well. Much more budget friendly than the hotels right in the heart of the Riverwalk. About less than a mile walk to the central downtown area, which can be a bit more daunting when the weather spikes or drops (it was 32 one morning when we ventured out for breakfast). Easy access to the Alamodome and amtrak station, though. Since it's close to the Amtrak station you can hear the train blow its horn, but it was only in the morning (a reasonable time - nothing horrible) and we ended up using it as a secondary alarm clock. No bar or restaurant onsite but we didn't need any of that and tons of places in San Antonio deliver so the lack of room service wasn't off-putting. Would definitely stay here again!
Three of four lamps didnt work, one was even in pieces leaning against the wall. The phone in the room did not work either. Dead bugs on the floor, I understand its Texas but this was ridiculous. Restaurant is closed and so is the bar even though it is advertised online as being there. So much wrong here to even list.
Not much. This was NOT a 3 star hotel. It would have been a fair deal at half the price.
The food was really good over all its a good place for family just getting started on travels and looking to save money. it was not clean as it should have been services was not as professional
Jut needed a place to sleep and dress. It served my purpose. Problems with the door not working properly and heater was a little nosy.
Easy to find... right on frontage of major highway...easy to travel to downtown san antonio....very clean, comfortable and spacious room...free breakfast...free internet There was nothing i didnt like.
Location only Place was dirty,bathroom had hair,no hot water in morning. Only a few small towels,office would not give said they had towels in room. Phone did not work. Kept waking up itching have red bumps all over my legs. Prepaid for the stay week in advance wouldn't let me check in until 3, then checkout is 11:00am. I would not stay here even if I could not find another hotel.
It was filthy!!! There were bugs, holes in the carpets, the lights didn't all work. Sleeping in the car would be better!
Check in was fast and friendly. People where drinking in the parking lot all night.
Absolutely nothing!! Go find a better hotel! My mother and I are traveling across county for me to move. We were looking for an affordable hotel not too far from I-10. We made a reservation and got there and I immediately got terrible customer service, the front desk agent glared at me and didn't even welcome us. We get to our room and my mom goes to the bathroom and turn on the light. Well the fan is connected to the light and fan made this awful, loud noise and it wouldn't stop. Our microwave and iron were missing, and the smoke detector had been tampered with and was hanging from just a few wires! We go to the front desk to get a new key because one of our didn't work, she didn't give us a new key and when we told her about the missing items and the problems with the fan, she wrote it down and pretty much brushed it off. We went back to our room and attempted to sleep. The area is sketchy, and the people there are too. I couldn't sleep because I was scared my car would get stolen. I also couldn't sleep because the beds are incredibly uncomfortable. The breakfast the serve is worse than what I cook myself in my own home. Hardly any options and it all seems old. I wouldn't recommend this place to anyone. You're better off sleeping In your car.
I didn't like anything The room was filthy stains everywhere the chair had stains all over it the shower had hair in it there's glass in the parking lot the door was hard to shut worst hotel ever
The Simi updated tv! And dark room to make me forget where I was sleeping at! Horrible, nothing compared to the pictures. Smelled bad, stained carpet, holes and cracks on the wall. WiFi super bad they gave us the code and I quote "pick any of the red roof names" none of them connected. Breakfast where to even start! 10+people waiting on 2 waffle makers that took forever! And came out burned! Coffee and juice along with tons of apples! We expected at least cereal, nice clean waffles that tasted great and not burned! Perhaps some boiled eggs I mean if they wanted to go cheap I would think eggs would be the way to go! Oh and how could I even forget STAINED BED SHEETS! NEVER AGAIN!
Nothing! Room was dirty! People doing drugs in parking lot Loud music front office doing nothing about it No iron Place smelled and looked run down Never again!!!!!!!
Nothing It was dirty noisy and they need to spray for bugs
Nothing The room has rats, roaches, blood stained sheets... Dirty dirty dirty!
Place is a dump.
We stayed for 4 nights and it was overall okay. We pretty much got what we were expecting from a cheap hotel room. The rooms are not luxurious by any means, but it was clean and it was pretty quiet. It was nice having breakfast included - waffles, toast, fruit, and juice. We had some problems with the lock on our room (card did not work to get in), but the problem was sorted. The staff first tried to fix it and then switched us to another room when we requested. I didn't like how we had to constantly ask for more toilet paper and clean towels, and the staff kind of acted like it was an inconvenience to help us.
We didn't stay and wish we could of got our money back! It was in a gross area, the room and linens weren't clean! The shower leaked. And there were cockroaches by the bed! Really gross!! Don't think I'll ever stay at a red roof inn again!
For the location ~1 mile from the River Walk and Alamodome, it was a great price. Nothing fancy, but the rooms were clean, and the bed was very comfortable. It doesn't have special amenities, but for a quick visit, it was a great spot.
I liked the location of the hotel, it was within walking distance of everything I needed and had bus stops right outside. The bus comes by every 15 min. My stay was very comfortable, no amenities though. The hotel is a non-smoking hotel but my room smelled strongly of smoke, especially inside the bathroom.
I liked that the staff was so nice and understanding! && That they compensated for our room having so many issues. Our sheets were stained, not enough towels, and it stormed and water leaked into our room through a light fixture and straight down into our A/C unit and next to an outlet!
Clean and comfortable. Not a great breakfast or location. It is a budget hotel, but great for the price!
The staff was friendly. The place seemed mostly clean. The empty frames of "art" in the elevator. The bed was lumpy, the pillows flat and only three to share with a couple. The armoire was missing a door, the tissue holder broke when we tried to use it. The breakfast was terrible. The room was tiny and the small stuff mattress over the AC unit was neither comfortable or practical.
The rooms are functional, however not very large. Out of the three rooms we had, we had one bedbug and one room that smelled smokey a little. Other than that it is a decent place to stay if you are looking for a bed. We were heading to the military base for a ceremony and it was very convenient for us to get there. Only about a five minute drive.
Loved the price. Room was bigger than we expected. No bugs, no stains, everything was pretty clean, although a bit old. First room smelled horrible, but Janet at the front desk immediately moved us to a much better room. Other guests were pretty decent folks. Budget hotel, but no riff-raff here! Great breakfast set up every morning. Room had fridge, microwave, cabinets, and small kitchen sink - all were very clean. TV and cable worked. In-room wifi as well. It's in a more industrial part of town, with nothing within walking distance. The pool was ridiculously small (not that I'm a pool person, but most of the other guests I came across did comment on it, so I assume a lot of folks want to know). Decor wasn't very modern, and room colors were pretty drab. Could spruce the place up with some bright colors a bit.
Was clean and nice rooms and was just cheap
Staff nice. I have bites on my body from sheets. Smoke alarm wires hanging. Google the hotel and even the pictures shown is one of an unmade bed Staff friendly
My boyfriend & I went there for a romantic getaway. I decided to get out of my comfort zone(I only stay at Marriot hotels when traveling) & try something new. I love the way the hotel is setup & I really loved the design of our room/suite. The location is really close to the AT&T Center. Overall I would say, you get exactly what you paid for. We had a feeling that our bed linen was not clean due to the fact that there was stains on the sheet & we also had to wipe the sheet before getting in bed (This could be just something in my mind since I only stay at the Marriot).
My husband and I went to visit family in San Antonio. It was small, quiet, and close to everything we wanted to visit while we were there. They have a fitness center and a pool that hardly anyone uses, which was a great getaway for my husband and I to relax after a long day. The staff was nice and courteous and did not hesitate to help.
Staff is prompt and helpful. I was able to change my reservation upon my arrival to include a second queen bed. It was pretty dirty behind the beds. There was an issue with the air conditioner initially, but it kicked in and wound up working fine. A couple of the staff members seemed pretty unfriendly. The breakfast is extremely lackluster.
The breakfast was good There were a few days that our room wasn't cleaned and we had to go to the office and ask for towels.
staff was not polite, not pleasant white trying to get direction to hotel, light bulb out , alarm clock not working and there was a foul swell in hallway
I requested a fan when I booked and after I got to my room. Never received one. The towels were horrible, the shower didn't work properly and there was no plkace to put the soap....strange. The sheets didnt fit the bed either. I've stayed at better hotels in the uk & Ireland then this one. Not worth the money!!
Great customer service and awesome housekeeping! Breakfast could have been a little better.
the online information read they offered continental breakfast but at the time of our stay the staff at the check in office said it was discontinued until further notice. We were looking forward to the continental breakfast to save time and money.
It was a bed and close for me to access the San Antonio Fairgrounds. The bed was solid rock, and there was no fridge/microwave in the room. The front desk staff did not speak clear english, and also it is rude to change from english to your native tongue while dealing with a customer. This is America, the language is english!
My room was clean and fresh towels everyday The bed was not Queen size more on the twin/full size.
Good value for the money. Staff was helpful and room was clean.
I like that I could cancelled my reservation, the manager there accept to cancel with no charge. The place was scary, dark, and the rooms are the worst, I had ask for a non smoking and it stinks, the beds look like someone was sitting down on them, and the restrooms was the scariest thing ever, there was a a huge black circle of I don't know what on the tub, gross. When I got there, I ask to see the room and can't believe that she gave me that room to see, the worst, so I cancelled it.
It was very quiet The bathroom, sink and initial towels....the sink didn't drain properly, the towels had hair and spots on them. The bathroom was extremely small
Shower head was pretty weak.
the room stank of cigarette smoke, the bathroom door was kicked , in general the whole room was frightening
Nothing Stay away
The location was convenient for downtown and the riverwalk. I disliked EVERYTHING else!!! I don't understand why anyone would give this hotel a good review. First off, there was a lot of construction going on right in front of the hotel, which I know is not their fault, but still very inconvenient. The facade of it was horrible (must've been enhanced with Photoshop for the web). The employee at the front desk didn't quite know what she was doing and took forever to check us in. The room was horrible. Very outdated and could have been a lot cleaner. In fact, I had to take a towel back to the front desk because it had stains on it. Also, I found hair that did not belong to me or my family members in a couple of different places. The bottom line is...DON'T STAY AT THIS HOTEL!!! I suggest somewhere near the airport or medical center. It will be convenient enough and won't cost as much as staying downtown or on the riverwalk.
Good enough for the price.
The bed was too hard
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thin walls, you can hear everything from the room next door to the traffic o the highway. i don't even think the room ever went up to temp poor insulation, noisy, took the attendant longer to acknowledge me than it did to book the room.
The staff was friendly, that was the only good thing about this motel. The shower handles were not clean, you could tell they have not been clean for a long time. There was roaches. It was disgusting. Roach crap on the microwave, roaches in the microwave. It was NASTY!!! I would never stay here again. I DONT NOT RECOMMEND!!!
The room had a modern look to it. The water pressure in the tub and the sink was bad. The tub got full of water too quickly, and the water in the sink squirted out.
The room Location , train was close by
The first room the bed sheets were stained. I was moved room and that bed had even bigger stains on the sheet even some cigaret burn, even though it was a non smoking room.. It was a really bad experience staying here.
Closeness to military base I had 2 rooms. One cleaned but no clean towels. Other room not cleaned at all
Hotel has a decent location I didnt like anything about this hotel
Good location They didn't do our beds
The location was close to the AT&T center. The room had a strong smoke odor, there was a bug near the bed. Overall the room wasn't very clean.
I was there for Fort Sam Houston's AIT graduation and the location of the hotel is within 2 miles of the visitors center. The room was very clean and the front desk staff was extremely helpful and pleasant when I had questions about directions.
Great location. The staff is friendly .. The room was okay for it's price The bathroom smelled like urine , the pillows and bed were not comfortable , the cover sheet were smelly too
Clean room with couch, microwave, iron w. iron board. Great location. Freezer should be de-iced for the refrigerator get cooler.
Close to the Alamo and Riverwalk Breakfast sucked and the towels were cheap
This guest did not leave comments about this hotel.
Close to where I needed to go
This guest did not leave comments about this hotel.
It's close to the downtown area. The river walk and the city parks are all close. The room was very nice and the people working there were very friendly. Not really. I would definitely stay there again.
Ww found a bug in the room.
clean rooms, comfy bed, great customer service, great price, safe-feeling part of town nope
It had easy access Not the best part of town, clock didn't work. Pillows looks like they had been used. guess you get what you pay for.
The location is central located perfect to get to everything. The microwave in the room didnt work. We didnt have an iron or a coffee pot. Our room key continually didn't work, being that we were there only to sleep.it was tolerable. While we were eating breakfast they came and removed the items at exactly 9:30 am because time was up even though we were still there and the waffle iron had just heated up. Tub did not drain when you took a shower.
The drive from the fort to this hotel is very easy even for an out of towner The room's air was not turned on so when first coming into the room it was VERY hot inside and it did not cool down until the next morning when we were leaving if you are looking for a place to just lay down and sleep and don't necessarily care about the bells and whistles than this hotel is a good one
We traveled with 4 kids so having 2 rooms for the price of one was really what led me there and what kept me sane for the 6 nights we were there. The free breakfast was not good. The cereal listed on the dispensor was not what was in there. Very small selection and quality of danishes. We ended up going out to eat for breakfast, but I wasn't mad because the price I paid for the room was such a steal.
Access, price Expected better building maintenance
My family booked a room here based on the reviews and price. The front desk offered a price of about $50 more than what I paid, even after telling them the price I could get online. I told them I'll book it online since the price was better. My wife personally wouldn't use the covers/blankets cause she felt the room was dirty. The room was cleaned daily and we did notice this. It's wasn't too far from the sights we wanted to see and places we wanted to visit, but it was a little off and tucked away. The breakfast was decent. I would highly recommend searching elsewhere for the price. The Microtel next door to it looks a little better.
The location, price, size and cleanliness of room, very nice, professional and helpful staff. I truly enjoy my stay at Travelodge Fort Sam/AT & T Center.
I liked the rate I got through booking.com and I really liked the size of the rooms! It was nice to not feel cramped in a tiny room. Lots of space!
Its really good for the price, the best option for sure for those looking for a cheap getaway. The breakfast was really poor, just bread and cofee....
They were prompt at getting what u needed Toilet was broken tub drain was slow so water wouldn't go down the drain fast enough
I cannot say enough kind things about the helpful and friendly staff at the travellodge. Our room was ready, clean and spacious. The continental breakfast was fresh and filling. I might add that they had a free gourmet coffee machine avaliable 24 hrs in the lobby that was the best coffee in all of San Antonio. I really appreciated the staff going the extra mile and printing out our boarding passes for the following day. That was very helpful and they didn't have to do it. I would not think twice about staying there again or recommending it to someone else. They made you feel like family. It was not downtown where most of our business was. But they can't do anything about that. I would still stay there anytime I chose to visit San Antonio again.
Staff was so helpful and kind, but the hotel was awful, I expected a 3 stars hotel, and it is just a 2 star motel (hotel de paso). The room wasnt clean as it should be, and room was so dark, I really expected something better. I will not return to hotel
The hotel is dated. We stayed in the King suite. One side was cold (side near a/c) and the other side was warm. The room was exceptionally clean and the staff members were mostly helpful. However when I called the front desk on one occasion to ask about the wireless signal loss, I was abruptly cut off and dismissed. The location of the hotel is not desirable. The area is safe, however there are no good restaurants or stores nearby. The hotel is dated. The pool is ridiculously small. The wifi did not work consistently.
Helpful friendly staff, free shuttle into city. Nice quiet area.
The big screen tv All of it. If they have it at a 3 star then motel 6 is a 5 star. I hated to have to stay there but since it was already 5pm the day before 4th of july everything else was already booked in the san antonio area. I have stayed in bad areas and hotels but that was when I was younger and didnt have kids. The sounds of gun shots at 11:30-midnight is why I feel like the location was not so good
Peaceful and quiet!! The staff was very friendly. They went above and beyond to insure you were satisfied with your stay. Pointed out things to do and how to get there. We will be staying again!!
The bed was very comfortable. AC was noisy and temperture control was by on until cold and off until hot.
I liked staying here because it was clean and it was quiet and very simple Just what I was looking for. Not the most upscale place but no interuptions and very close to everywhere we wanted to go. It said we were supposed to get free breakfast but I had no idea where to go to get it. And I never seen any signs about the shuttle service they offered.
Shuttle service to the River Walk was one of thr reasons that sold me on making the reservation and it worked out very well. The Manager was very pleasant and helpful. The area.
The owner/manager was very helpful and friendly. He provided a personal shuttle to the event I was in town for. He also allowed a little longer check-out time knowing that my event would not be over prior to his normal time. Very nice man. Also, the water pressure was fantastic so after my race the shower felt so good!! The beds were a little hard, but I was so tired, I didnt mind terribly.
Attened work related conventtion. Limited selection for breakast.
The kindness of the staff, the shuttle to the city centre: very practical,e ven if you have your own car. light breakfast, but just enough...except on saturday: there is no breakfast on saturday, and we did not see any information about it.