Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired). Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Rooms weren't ready
Great staff, very comfortable bed, large room with a balcony, reasonably priced. A full 20 minute drive from downtown, 30 minutes to six flags
Thankfully, the pillows were plentiful and comfortable. Excellent for curling up with while writhing in pain and sickness from the food poisoning conveniently obtained from the cafe downstairs. The staff was kind and sympathetic, but we never received the promised call from the GM. Well, the food poisoning, obviously. The guy who was clueless running the "bistro" must have been a fill in. Clearly not trained in food safety.
Comfortable bedding, microwave and refrigerator in room, a hot breakfast, easy access to freeway, quiet, family friendly, awesome pricing! Gym very limited, dark and did not inviting.
THE WRONG DATES WERE BOOKED AND I DIDN'T NOTICE UNTIL , THE CARD WAS CHARGED , AND THERE WAS NO ONE WILLING TO REFUND MY CARD , THIS WILL BE THE LAST TIME I USE KAYAK FOR BOOKING. I DIDN'T STAY AT THE HOTEL SO I CANNOT ANSWER THE QUESTIONS ABOVE , AND I STILL HAD TO PAY FOR IT !!! UNACCEPTABLE
Very kid friendly breakfast. Also good for healthy food choices. The staff, and I DO mean all the STAFF were very friendly and helpful. Kudos to hotel employee very people oriented.
Breakfast Billing issues
Very affordable. Riverwalk driving distance is about 6 minutes. Clean room with a microwave and refrigerator . Noisy from the cars on the highway. Hearing neighbors having sex.
They asked deposits for remote and key. I am sure they change or cancel wifi password after you asked.
Clean, comfortable, suite. Breakfast was o.k. (could have been kept stocked as many had eaten before us). Friendly staff. Suite's common area seemed small/cramped & glass door between common area and bedroom was not desired.
Literally nothing about this place is good. DO NOT STAY HERE!!!!! If I could give no stars I would . we stayed for two nights which was a big mistake . The lighting in the room sucks, literally every piece of furniture including the curtains had reddish brown stains and loads of amounts of white stains it was DISGUSTING. Also during our stay we had to shut the vents because there was constant marijuana smoke blowing in at night . And to top everything off THIS HOTEL HAS BEDBUGS!! and if you look there are several other reviews with people that have gotten bit and have even gone to the doctor to confirm it. Not sure how this place stays in business or gets anything above a one star , guess they get paid to write a good review about this dump. Save your time and just go somewhere else. Nastiest place I've ever been to!!
Everything every one was very friendly all the staff even the mgr. Nothing
The location was great. The room was ok. Nothing special but for the price it was just ok. The "free wi-fi" was non-existent! Don't offer something as a amenity if it does not work properly. I tried connecting on 3 different items. One didn't pick up signal at all and two would pick it up and INSTANTLY lose connection. What a joke!
Quiet and friendly Needed some repairs in room 136
The coffee is good Stuff are not friendly at all When you ask them something "especially the skinny guy with glasses" you feel it's all your fault and you don't have the right to ask and you feel like they are paying for your staying. Ex; me: can we get one more pillow? They say; why? What room? Show me your key. And they follow you to your room. Ex; do you have breakfast?. They said: What!! It's only Coffee. And he looked at me like he's mad of my question, I almost said sorry to ask. Some of the rooms door have gaps between the doors and the walls. You don't need to open the doors, you could just see from those gaps. The pillows are the worst pillows ever. If you are staying there for long, take your own pillows.
Everything that I did was near by.
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
everything was good
Very basic facilities that are worth the $38 a night. They even have WIFI for that. I am glad I had this option and I was comfortable. It was a suite with a gas stove (that didn't work), a full size fridge (the freezer was totally full of ice/frost), and it was rough around the edges. Since I did not cook or use the fridge these did not effect me.
shower head in 143 needs to be replaced, water shot everywhere.
The location was perfect, as we were there for my daughters BMT graduation. There is Dennys in the parking lot so that was convenient. My husband checked in two days before me and our family. I went to the office to request a key since my husband was not there at that time. The owner was discussing a billing problem with another customer. Another staff member was standing there with her arms crossed and not acknowledging me or other customers in the room. Finally I asked if I could get a key quickly so I could take the family to the room. She asked for the room number, rolled her eyes at me, and made the key. No ID, NOTHING! So BEWARE if you are traveling alone. Anyone could get a key to your room and gain access to your belongings, or worse. I spilled some water on the linoleum floor and used a washcloth to dry it, and the washcloth was black with a clean streak left on the floor. The fridge in the room was filthy. The phone did not work so I had to track down the phone number to the hotel on my cell to call the office to get more towels (they knew we had three people registered to the room but gave us 1 towel). Then after making me a key, that canceled access to my husbands key since they replaced the key rather than duplicating the key. Really a mess for what I paid. I was not expecting much for this price, but I have stayed in better campgrounds than this.
Conceince6 and comfort
The only thing we liked was the location, nothing else. We walked into our room which smelled musty and like mold, there were stains on the carpeting, on the furniture and on the bed there was an old stain and a newer crusty white stain on the bedspread. Carpet was also torn in places, mildew at base of toilet. When we went to tell the front desk we couldn't stay in that room, they just took the key, said ok and walked away!
All around decent price decent and clean rooms
The cleanliness was very poor. The shower walls were dirty and the microwave still had food in it. Also hi-touch surfaces need to be cleaned. You should have a quality control program in place for cleanliness.