The price was right, the room was clean and comfortable. Use the fitness room each day it's well set up and stocked. And the pool is great to hang out and read a book even though I wasn't swimming. I enjoyed this specialty pillow I slept on so much I called after I got home to find out more about it so I could buy one for myself. The staff never returned my call
The rooms were very nice and the bed was extremely comfortable. The cigarette, smoke I had a non smoking room which was nice but as soon as I walked out, the hall was filled with smoke stink! If they had smoking and non smoking floors it would be better.
A bit peeved when booking to find the resort fee and special tourist tax added 505 more to the low price. This was more than made up for by the fact we got $20 off dinner there and using gambling credits we also turned that into $18 of cash back, so we did end up with a great deal on the room - just passing through for one night it made an excellent stay. We also used their excellent fitness center the next morning before leaving. The rooms are well supplied. plush bedding for great sleep , excellent internet plus great service and helpful employees all around. In the end I was very happy with the choice of Atlantis for an overnight, passing through stay. resort fees and special local tourist taxes
Excellent rooms, gym, Internet, value. Buffets and happy hour at Napa bistro Smoke smell in hallways. Resort fee was more than advertised on kayak. Front desk didn't know of $10 free play that was part of purchased room package.
It was very clean and all the staff was very friendly and accommodating There is no night life for young travelers and the drinks where mostly flavoring and not alcohol
Very comfortable bed. We loved how ypu had specialty pillows and late check out very clean bathroom. Room service should have desserts on the food list to make a romantic stay more romantic. Bed skirt had stain on it and some of the pillows looked like they needed update. Along with one of the pillow cases smelled like someone had slept on it for a day or two and it smelled like cologne on one side as well. So that was nasty.
The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has. If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
Easy place to stay.
food great steak house wonderful help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
The cleanest casino I have stayed at in Reno. The non-smoking room had no smoke smell at all which was very nice. The casino itself was also very well ventilated and the smoke wasn't too bad. The Atlantis as a whole was very clean and I will be staying here again.
Rooms were very nice and updated, facility was clean and lots of great restaurants available. The Casino smoke stayed downstairs in the casino. The Napa Bistro was an excellent choice for dinner and the Sauvignon Blanc for $10 a glass was amazing! The Purple Parrot restaurant gave me indigestion from the French toast (which I had to send back from all the black charred flakes covered all over my toast from the flat griddle). The air quality needs improvement. My nose and throat were congested, scratchy, and irritated from the smoke in the casino downstairs.
The spa was amazing and worth every penny! The amenities and services they provided exceeded my expectation. It was a wonderful girls weekend away from the kids for a much needed pampering. I wish they had more of a nightlife for people in their 20's-30's.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.