Modern, green conscious, staff was very friendly and we loved the suite set up. The free breakfast was so healthy and delicious
It's a nice hotel The night shift workers looked at me like I don't supposed to be in their hotel. Then put me in a handicap room. Never reserved a handicap room but they put me in one.
A bit dated but overall clean and comfortable. Within walking distance to PNC Arena
Easy check in, good location Place was very noisy. Had constant screaming and yelling by people outside of the room. Key card for room had to be reset several times a day, very low water pressure so was hard to actually get clean.
Great wifi. The noise from people walking above you. I don't recall the rooms not being serviced over the weekend. Not a problem for me, but if you expect a fresh made-up bed every night, you won't get that.
lOCATION Stains on comforter. No water in the morning and no explanation from staff. Poor customer service.
This guest did not leave comments about this hotel.
The hotel staff and guests were very polite.
I liked the staff, they were very welcoming, and I also liked how the cleaning people did not bother me and were very kind and respectful. The one thing that turned me off was how dirty the floor was, it looked like it hadn't been vacuumed or cleaned in months. This could have been an easy fix if they would have just vacuumed it or mopped it before I stayed in the room. The dirty floor made me feel like everything else in the hotel was dirty, which I don't think was true. But I ended up not even sleeping under the covers.