Raleigh Hoteller i Southwest Raleigh

Location and common area amenities were nice. The room was nice and seemingly updated relatively recently. The hallways need better lighting or different carpet or something. While not dark, they seem dingy, but not dirty. The bathroom in the room had mildew on the grout and seems like it is need to a quick renovation to have a new shower head, better tower bars, soap dishes and cleaner grout .

The room was spacious and clean. When arriving to the PNC arena in Raleigh North Carolina we were immediately disappointed. We booked online thru Kayak and on the website the pictures that were shown for the room that we wanted were not for the room that we received and payed for. So upon arrival we were told that in order to receive the room that we wanted (the one that the pictures were of online) we would have to pay an additional $80 to get. After speaking to the manager about my frustration she was nice enough to lower the additional fee to about $40. When we received our bank statement the next morning we had been charged over $70..we then had to go back and speak to the manager once again, and had to call the bank to have them release the charge and refund us the money, money in which we needed for our trip. That took another day or two to refund to the account. In all we spent about $180 for a two night stay in a room that was nice but mediocre. The shower in the room needed to be remodeled desperately the floor was caved in on either side. The vending machine showed a price for each snack but once you put your money in and paid for it you were charged more. There was also profanity engraved all over the entire elevator door. I will not be returning to this hotel in the future.

Clean and spacious rooms. Breakfast, continental, was inadequate. It was the "American" definition of a continental breakfast, not the more fulfilling, international idea.