the staff were amazingly kind and attentive and more than happy to assist with any questions. no complaints, this place was amazing!
Wonderful staff. Comprehensive facility. Large rooms. Quick room service. Efficient check in and check out. Tour agent was very professional. No coffee/tea in room. Weak showers. Transport overcharging.
I loved my stay there. It has nice pool, jacuzzi, water chessboard. The room was very very nice. Very nice!! The hotel was quit. I slept very well. I felt clean and safe during my stay there. A little far from city but always had tryks available for travel. Cost of transport a little more and night fee was a little more also but not a crazy amount. Food in restaurant was over priced for the area. We ate breakfast there only.
You are treated special. The entire hotel staff is not only very friendly, they are helpful. The hotel grounds are in top shape. Nice pool. Romanitic setting. Their travel desk helped me to see the Underground River and other tourist destinations. STAY HERE!!! I cannot think of one
Staff were excellent and friendly. Very attentive. Not walking distance to shopping and the beach. Excellent location if you want to be near the airport.
Everything you need is there. Thai restaurant the Golden Elephant was delicious. Shower wouldn't drain properly some of the time.
EVERYTHING WAS VERY NICE AND THE STAFF IS VERY GOOD OUR TV BROKE AT 10;00 PM AND THEY REPLACED IT IN 15 MIN WITH A NEW ONE THE FOOD IS VERY OVER PRICED IN THE RESORT .WE WENT OUT EVERY NITE TO EAT IT WAS 3 TIMES THE PRICE,COMPARED TO THE TOWN SPOTS
Rooms, pool, and sand bar were fun. Late check out was complimentary. Only spa offered was an in room massage. Cost was about 3-4 times the going rate of local spa's and there were no options. High taxes and fees on the room as well.
The hotel was very nice, and the location was amazing! The issue I have travelling from one island to another and also different hotels, this one lacks attentive staff and just poor customer service. The was ok but could be better.. also when dining in, the food takes a long time!! Already explained.
The staff is very attentive, and knowledgeable. Lots of activities for fun seekers. Zip line, Mangrove boat tours, Underground River tours. On either side of the resort sre poverty stricken areas, but we always felt safe. The Philippino residents are extremely friendly. The floor in our room seemed to be almost slimey. Not sure if it was just from the humidity or from cleaning product residue. Air conditioner worked very well, the bed was very comfortable and the bathroom was nice.
Went here on my honeymoon, it was the most fun I've ever had on vacation. We went caving, ziplining, toured the mangrove river, went island hopping and snorkeling. The underground river tour was supply surreal. The accommodations make you feel like you're in a tropical paradise, living in what look like huts but are actually very comfortable cabins. The staff quickly accommodates every request. The food is unbelievable, much locally sourced, and you get to eat it under a roof but outside. Definitely looking forward to coming back!