Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
superb hotel, highly reccomended
great roomservice power failure from 10pm till 4am
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
the relaxing atmosphere few people of the personnel
the facilities....room, spa, gym, pools, etc.
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
Likte at det lå ved stranden og nært alt av butikker, resturanter osv. Billig og bo- Hotellet er helt ok, men mye trapper alle veier så vi syntest det var slitsomt å bære rundt på vognen. Vi hadde med oss en baby på 4 måneder. Syntest vi burde fått informasjon om at hotellet har mye trapper. I tilegg fikk vi rom i 13 etasje, og heisen går bare til 12. så syntest dette var utrolig dårlig når vi hadde sagt at vi hadde med oss en baby.
Large room, great beds, program on restaurant in every evening At 4* it could be wi-fi even in the rooms not only in the lobby. The food in breakfest was almost the same each day, and a diversification will be good.
The rooms were pretty big and the bed was comportable, also the equipment was in the modern style. The hotel confirmed via the phone our room will be located in the upper floor and will have a sea view, however after arrive we found out there is no room with the sea view as the hotel is situated in the block of hotels.
the pool is very nice and clean
Very big and good equipped rooms. The breakfast was rather poor.
Good location, and value for money. Very clean. Nice size rooms with basic furniture. Sutibale for families with young children.
Very friendly staff, good breakfast, clean room, air condition, etc...
Good location: close to the beach and walking distance from the old town. Nice food at the hotel's restaurant. Beach view rooms means you can see the other hotel. The breakfast choice was poor and same every day. Reloading the foods was quite slow sometimes. The WiFi didn't work for 3 days till our leaving (maybe still now). The pool was very cold. We paid for the parking place and they said that maybe we have space maybe we have no space when we wanted to drive somewhere.
The rooms have a nice design and are pretty spacious,the staff from the reception is courteous. The breakfast lasted untill 10 am but if you arrived there around 9:30 your choices in food would be limited and you would feel hurried to eat,the cleaning lady was kind of lazy and only cleaned our room 3 days out of six
Staff very friendly and helpful.Rooms very clean and well maintained.Having a drink beside pool was very relaxing. It was near end of season and the drink supply in the bar was very limited .
It is very close to the beach and to the bus station to Nesebar and to sunny beach central.The bus ticket costs 1 leva and the minitrain 3 leva. You can also walk to Nesebar on the road near the beach, it is a 20 minute walk. Breakfast was ok, there is also a good free wireless internet connection in the lobby and on the ground floor. The restaurant was good if not in the mood to go out. The pool is nice and also there is live music each evening. This can be loud for rooms with pool view, There is no sea view.
clean and quite safe
High level of service, luxery atmosphere, feeling like at home I didn`t like separate people, who were in charged of main restaurants administration. they were not professional in some cases.
The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design. I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.
Location is very good, food, even the one included, is a really tasty, hotel itself is great. Sushi restaurant is a waste of time.
Staff at the reception desk not so likeable. I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.
Restaurant was absolutely excellent. The food was tasty and varied. Location is great.Pool was very nice and clean. Room was large and clean. Bathroom: the largest bathroom seems to be small and somehow when you make a shower, the water comes down on the floor and stays there . Beach was filthy. Oil spots on the water in some days. The garbage which supposes to be collected during evening is just pushed beneath the chaise-longues.
The rooms and the food was great.The location was nice and easy. A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi
Big room with sea side view. Restaurant's food was very good. Clean place, quiet in the night (but could be only because was extra season) The beach was very wide and the sand very clean. The indoor pool water had 17 degree Celsius when we arrived and it was a selection criteria for the place where we intend to stay. When we left the hotel had 24.5. In the fitness area they have a bad custom to send strong scents from time to time using the air ventilation system, scents, very nice indeed but strong enough to bring you down from the running machine/ treadmill.
Beautiful location, excellent food and real royal treatment in the spa centre I would prefer the swimming pool being a bit warmer.
Store rom, gode senger, lite støy, hyggelig personal, god mat, nærhet til sentrum og strand. Følte oss veldig "hjemme" . Likte lite at vi ikke kunne ta med noe å drikke/spise på rommet. Andre hotell i samme område har vannkoker og te/kaffiposer og kjeks/småsjokolade. Oppslaget om "straff" hvis vi brøt regelen, virket som overvåking.
Hyggeligt opphold Ville hatt flere engelsspråkelige tv kanaler . Burde vært trådløst internett.
God mat og hyggelig betjening Savnet vann koker på rommet,.....litt sært av hotellet å si at vi ikke har lov å ta md drikke eller mat på rommet som ikke er kjøpt der.
The room was clean and ok, the breakfast good, very easy to go to the beach.Good choise.
The room was clean, the hotel is very close to the beach (100 m). It is a first line hotel regarding the distance from the beach. There is a supermarket next to it, so if you need anything you can go there to buy. The food was horrible. If one need to see what perseverance mean, one should check the breakfast at this hotel. The worst food and cans are bought and served there. I was smart enough not to use the half board system, but I saw what people were served for dinner - just pasta, rice, potatoes and don't think that they looked very nice or tasty. And if you want a sea view room, you must be joking - there is no sea view room because there is a very big hotel just in front of Marvel Hotel. So the sea view is actually the other hotel (Victoria Palace). All hotels in this area are very crowded, so you will just look one another from balconies.
the room cleanliness of the room
very central location, close to the beach with good facilities
Location and building The food was awful. Parking a big problem. Services very bad. Towels changed every 2 days, toilet paper once 3 days. The restaurant was a circus, crowded and staff could not handle the crowd. Cheap food, very cheap.
The dessing of hotel
The weather and tha spa The staff, parking posibilities,the food
one of the best hotel in the sunny beach, every thing was great, the staff very helpful and the hotel location is fantastic,
It was very good value for money. Even if you drive there it's easy to find because people know where the hotel is. Everything was fine.
Very good interior, spacy and comfortable rooms and apartments with beautiful sea view. Attractive, fashionable and various furniture. The staff is very helpful and ready to please guest's special needs and desires. There could be some more variety of food at the buffet.
5* lobby, 4* outdoor, 3* indoor, 2* services, 1* personnel. i liked the lobby, the view, the location, the outdoor and somehow the interior of the hotel Food is bad, no diversity at all. At hb accomodation they dont serve free water. The personnel show no respect at all, the cleaning team use the elevators all day long carrying bags and wheelcarts, prior to tourists. They are sweaty, smelly, dirty and inpolite. Too bad for a such nice hotel.
We were accomodated in a suite and the room was just perfect. It's about 50 square meters big, with great design and has a stereo, dvd and a 32 inches tv. The prices of the mini bar goods are great, the cheapest i've ever seen. The staff was very nice, maybe they have taken notes from the negative opinions here at booking. The food was very good, everyhting was fresh. We had a great time! No Wi-Fi in the room. No juice at the restaurant, you have to pay for it. More variaty of the food.
Engelsktalende resepsjonister, bra renhold. Like ved shopping-gaten Flower Street på Sunny Beach. Smale balkonger på øversiden av hotellet med utsikt til bakgatene.
Veldig sentralt . kort vei til sentrum og strand. Valuta for pengene. vedlikehold av bad, (det var lekkasje på baderoms gulvet)
Hotellet va helt ok Maten var ikkje så bra etter min smak, men det var jo bare østeuropere som bodde der, de har en annen matkultur
Big rooms Bad food
veldig store og fine rom Helt elendig mat, sevicen var veldig dårlig, strømmen var borte veldig lenge, vi fikk lite info og hjelp i denne perioden. Mye kaos og rot.Vi kommer ikke til å reise hit igjen, kommer heller ikke til å anbefale dette til noen.
Nice apartment, comfortable and spacious with cleaning services every day; hotel is very close to the beach. Very pleasant staying! Reception and restaurant/bar services were very poor because of the personel who could rather speak English and who are not at all friendly, helpful and polite. Also, the elevator wasn't working very well during our staying.
Nice and large apartments, very close to beach and downtown cleaning, that's all
good swiming pool, good and cheap restaurant.
Very good value for money, good position, fine swimming pool, restaurant and supermarket OK, very nice apartment, helpfull staff. All in all, we were very satisfied! Some of the receptionists and the parking men were speaking very poor English or no English at all.
The staff were very friendly & efficient and the apartments were close to all facilities
Apartments are new and spacious, well equipped. The outside pool is nice. The staff was helpful. Although on arrival on the toilet was a seal with "disinfected" sign, the bowl was filthy (cleaned immediately by the staff). There was a heavy smell in the living room.
Very clean, friendly and not invasive staff
The apartment was clean, modern and spacious. Also, building was nice and quiet The distance from the beach. It's a good 10 minute walk
The apartments were lovely and clean and the staff were great.
Very reasonably priced aptment in a good location. Would recommend Lack pf reception staff although this could be due to being early in the season
the personal very kind, the comfort of the rooms, more than 400m away from the beach
Nice staff and very nice room. And a nice pool area. Big supermarket near the hotel. Calm and quiet. Bars and restaurants within walking distance. The hotel description at the time we booked our apartment said:"Marack Apartments are located just 400 meters away from the sea"... This however isnt true. Its at least 1000m to the sea. The hotel isnt where the map shows (at least not for the time of this review 080725).
quiet area. nice clean room
the new apartment...! the distance to the beach!
It's an excellent family hotel with the best services, location, comfort and hospitality.
Friendly atmosphere No microwawe owen in the kitchen
perfect quiet location ,2 minutes to beach by walk,1 min to supermarket with take-out food,friendly stuff no microwave, some equipment needs to be fixed
Lovely staff. Good location Good Price Recommended Would have been better if apartment had a seperate bathroom- only had an ensuite- This becomes a problem if sharing with another couple of friends because at night they would have to go through bedroom to use bathroom.Not really practical . Also should have an AC unit in each room- only one in bedroom - so at night only 1 couple gets the benefit of of Air Conditioning.If the door/window to balcony is opened, the AC unit switches off .Great Apartment for 2 people - not really suitable for 2 couples for instance.
Friendly and helpful staff.very good location,close to beach and main boulvard.very good quality for the price. No wifi in rooms.