The staff were very polite and helpful which always makes it easier to enjoy new places. The rooms were of a high standard spacious and bright. All in all a very pleasant experience.
Near to eating outlets and shopping malls No free wifi. We would prefers free internet in the room. I have check others hotel , most give free internet access. I am going to book other hotels if I come again to Melaka
The effectiveness of the staff in doing ur check in-out. Please write at least 15 words
bus stop for transfer to Singapore is on THIS hotel's parking ! Excellent swimming pool.
location at city centre & convinience none
I love the quietness and clealiness of the place and the room. Nothing which I was unhappy about. Was a pleasant and nice experience.
It is conveniently located to stores and eating places if you like the local 'Nyonya' food. Besides providing shampoo, the hotel, being a five star one, should also provide hair conditioner, which it does not. In terms of the TV facilities, I noticed that there was no good movie channel like HBO - showing more prime movies. Lastly, was quite disappointed that there was no (Gideons) Bible provided.
Attractions are all around the Hotel vicinity
Nice big room with good view out to sea. Disappointed that our rooms were not ready when we arrived at 2.15pm. Had to wait until nearly 3.30pm to get access. The intent of visiting Melaka was to sightsee not wait in your executive lounge.
Awesome Staff, Privacy, ++ upgrade is a must have! Location is wonderful. Breakfast was a wonderful expeerience. I was very comfortable here! Segregated Spa, but it is a Muslim country!
Clean room and nice shower Industrial management of the clients. Internet is not free.
Our room has a nice view of the pool, It is big and clean. The breakfast was good and more varieties of food. Moreover, kids eat free. Have to cross the busy road to the shopping mall. It is quite dangerous.
Was pleasantly surprised at the overall quality of this new hotel under the Holiday Inn brand. Certainly the best holiday in I've ever stayed in! Nice clean well appointed rooms with beautiful seaviews and a stunning inifinity line pool! No safe pedestrian crossing to the large shopping mall across the road from the hotel. Urgently needs to be rectified before anyone gets injured or killed crossing the heavily trafficked 3 lane motorway
The friendliness & helpfulness of the staffs.
Nice sea view Aircon not cool enough
New, clean, cozy, comfortable, good location, value for money, the swimming pool and good services!!! no
Excellent staff , gorgeous sea view room , room is clean .
Good hotel with nice location in a nice city. Very good breakfast, very friendly staff. Within walking distance to almost all the must see spots of the city. Highway behind the hotel is sometimes not that easy to cross.
i like hotel room design and the comfort of the room, no spa service available
The villa was nice and clean, most likely is was newly set-up I guess. Some of the staffs are friendly and nice, but some not, specially on the second day of my stay, . The receptionist Ms Sophia that do my check-in was so "blur", keep asking the same question yet do the wrong thing. I told her specificly that I will pay cash for the two days stay, she still ask for my credit card to verify. I told her specificly that do not charge to my card, and yet she did, and void the transaction thereafter, resulted the bank have to hold my money because of that. I strongly urge reader to watch-out what there do to your card after you hand them. Even I told her in the language that she undertand, which is Malay, and yet she did the wrong thing, I can't imagine if you use other language what will happen. Basically the stay was nice and enjoyable beside all this small hiccap here and there. The breakfast was nice.
All the furniture outdated. ....TV too small, furthermore colour alignment out already. Dust falling from the air-con sys. Seem like no reserve fund to improve. Budget.
Thought it is comfortable to stay with, but, quite expensive after the ++ value added to the price that we saw from website. I think the food for b/fast, not really fresh enough. And, i find it is quite confuse when i read the booklet in the hotel room, there are shop lots, restaurants, pub, and so so. But, I dont really see where are the shop lots. And, I cannot fnd the directory of the places/shops there. Mayb they shd add more directory for the guests.
Peace and Quiet. No security guard(s) at the Hotel car park - unbelievable.
convenient with lift , parking and restaurant only provide bath soap 1 piece per day. Believe IF I request more the housekeeping will provide. Also the internet access needs to pay extra.
Room was decent in size and cleanliness. However there was no safe deposit box and hairdryer. Free parking available was great!
Location is strategis No Minibar in the room, No shoe & No Tissue
staffs are always smiling and friendly
Very helpful and friendly staff. Large well-appointed lobby and excellent facilities. Good range of in-hotel eating locations.
I was very impressed with the fast response to my on line booking of hotel room.
I'm quite happy with the swimming pool facilities where only hotel room guests are allow to swim in the hotel's swimming pool. With the rate that the hotel charge, at least they should up grade their hotel's facilities or furniture. The furniture in the room are very old, and the carpet needs to be change in the hotel rooms. The cattle that I have in my room spoiled with stains. The lighting in the bathroom bathroom is not enough.
It is very close to many places of interest like the fort n jonker walk. Room air-conditioning was not up to standard. Had to change rooms at 2am in the morning. Water was greenish colour when we filled the tub.
Location is good as its just a walk away to shopping centre. Dont like ants inside the hotel room.
the hotel room layout and it location. breakfast.
i like the nature environment in the middle of the the hotel, like you stay in the garden
1)when i check in the room still not been clean by room sevice. 2) the telephone out of order.
*Overall accommodations and location has good value *seems to cater to large groups so you gets swings in the population of guests *Keeps facility in good shape for age of facility *Staff at front desk were very helpful *crossing the street to the tourist/eating/social events is a big challenge or you need to be part of group or taxi *it is a larger facility so guest accommodations can be quite spread out and longer walk
To change toilet bowl
The location is very good.. The pool is great for kids.
I like the swimming facilities bcos have life guard to take care. I like the bfast n also. The only thing is the mahjong tables is very dusty.
I stayed twice more than 10 years ago and find that the hotel location is convenient as it is near to the malls. The hotel condition was much better back then. Poor maintenance of swimming pool, limited wifi connection and poor bathroom condition. The unit I stayed looked a bit run down. The living room aircon was not functioning as we checked in. Could be inproved if proper maintenance is done.
Room price and location Noisy large bus tours coming in at 4.30 am ruined sleep. Breakfast first morning was just acceptable and hot food was cold second morning even less variety Stayed here over six times the last 18 months and have found the place goes downhill each stay. Large numbers of your buses does not lend itself to a quiet stay particularly as walls and doors are quite thin and corridors quite noisy
It was a plesant stay. Initially, it was difficult to locate the hotel but with GPS coordinates is a piece of cake. The security of the carpark could be improved as certain areas were quite dark and quiet especially walking towards the hotel lobby entrance as indicated.
The Avillion commands a panoramic view of Melaka both the busy city centre and Melaka Sentral. It's away from the bustling and crowd of the city centre yet not far away, and the shuttle bus provided is most welcome. Access to lifts to our room is very good. I would have no hesitation to recommend to our friends if they want to visit Melaka for a short holiday.
The room is quite spacious * Hotel does not provide of basic item like toothbrush. * Snack & underwear was disappeared during the stay
the promptness of the staff to cater my needs. the variety of food served during breakfast-not much of choice. they even repeat the same menu everyday!
We feel cheated by the hotel photo. Worst experience for a 4 star hotel. Both rooms (Room 1644 & 1812) had a very unpleasant smell (Carpet) with small and very old 20” CRT TV set and without sun shade curtain for Room 1812. Very poor quality hotel and the lobby is very messy with dining table all over. With that kind of price we paid it is not worth it at all, the hotel should be class under 3 star.
It was an okay hotel, but definitely should not be rated as a 4-star hotel. Staff were polite but not flexible. For example, the room is for 2 people and they give us 2 bath towels but would not provide us with an extra one on request. Same goes for pillow and blanket (unless you pay, of course). The buffet breakfast was good. There were lots of options for everyone so there's no complain there. The shower uses a cloth curtain and it smells a bit - but I find that to be the case for all hotels that use that kind of curtain. The lighting was not good. I could not read because the room remains rather dark at night even though all the light was on. Overall, I'd say it's a 3-star hotel. But I do believe it is the best on in the area though.
Check in time was good. Toilet is still good condition. Rooms are starting to show its age. Carpets, curtains and bed covers, wallpapers are old and needs to be changed. Toilet bowl seat is loose. Fridge is not working well.
the staff is polite n nice.... the carpet of the hotel make me feel giddiness and the blanket a bit smelly..
The staff at the front desk was really friendly and polite. Parking is a little scary at night.