Had to weigh and hour to check in because they couldn't find online reservation Not fun at 12:30 at night. Staff was not accommodating. Made the whole staff unpleasant
Location is good. Close to the airport with a free shuttle. Other resorts such as Parisian, Venetian or Wynn palace are nearby (walking distance). Stuff is friendly and tries to be helpful. Check-in and checkout could be more organized. There seems to be never enough counters open. Even though there are several employees standing around. Although there are several places to eat (buffets, food court, restaurants) the lunch/dinner selection is rather narrow. True international cuisine or attempt to distinguish itself from any other Macau hotel/resort is missing.
The hotel price is best compare with quality offered.
Free minibar, beautiful room, great service. Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.
Everything! What you see is what you get. the check in time
Was upgraded to the Luxury room with views overlooking China across the river. Club Sofitel is amazing, beautiful check in experience with free cocktails. Had an amazing breakfast on the 17th Floor overlooking the old part of Macau. Fantastic.
the staff was wonderful. breakfast was great. the hotel is new and very modern, clean, and enjoyable
Room was stylish and comfortable. Service was smart.
It was our honeymoon. We were well looked after.
the luxury and space of this 5/6 star hotel internet charges are far too high
great room and facilities, everything was new none
The rooms are the best feature of this hotel - modern and elegant. The location is okay - fairly close to the main parts of town for the tourist, but the immediate vicinity looks a bit run down. That said, it is a safe area. The lobby area is very smoky, from the adjoining casino. The shuttle bus to the ferry terminal is good, though it is a pity it does not go to the airport too. We had a good night's sleep in the hotel - it was very quiet and comfortable. Smoky lobby, lack of shuttle bus to/from airport, shabby area around the hotel
Very nice hotel, the room is spacious and very comfortable. They provide shuttle to Venetian Hotel for free. The hotel is a bit far from the city, it's hard to find food around. Casino is very small.
New hotel with luxurious extras in riverside location in easy walk to Macau historic area. Bathroom was amazing. Taxi drivers still learning where the hotel is which made transport a little difficult.
Hotel is great!!! staff is friendly and polite, in professional manners!! Room is good, roomy, tidy and clean, bed is excellent comfortable, which is the best i ever have. We didnt make reservation for buffet, but the staff still manage to arrange us a table for 10. If Wifi is free, then will make this hotel 100% mark.
everything steaming shower system. I still do not how to use it.
A really enjoyed the friendliness and service oriented staff. They, individually and as a whole went out of there way to make my trip upbeat and seamless and they were successful. Nothing.
Everything is walking distance. The staff are pretty rude! Not the front desk but everywhere else. No bother in helping you at all and if they do they are very rude about it and just point you instead of really helping! Not so foreign friendly at all.. Please teach staff to be more courteous to guest! i don't know if that's just how they are but in Las Vegas everyone is very courteous and helpful rather than just pointing! This is what makes Las Vegas one of kind! They really make you not want to leave!!!
They have Fantastic Steam Showers!!! Wonderful historic decor and a Friendly staff. I was pleasantly surprised by how nice this property is due to the less then impressive exterior ;)
its good hotel location, good management, hospatiality is wonderful. not so many entertriment facility aviliable.
The staffs are nice and helpful. I am totally okay to stay in this hotel again if the price less than $90. The location is easy for me to find a taxi. Very convenient to go to anywhere in Macau with a small pay for example mop$90 to Venetian and mop$60 to central. I booked at wrong timing. It is in construction for remodeling the hotel. It is very noisy. They startet at 10am - 6pm. The hotel seems a little bit old school. That is why it needs to be remodeled and offered a low price for me.
Great hotel with great amenities in a great location. Pool facility is fantastic and staff was extremely accomodating. Room itself was a tad dated, but upkeep was great. Location near the main ferry terminal is fantastic. With regards to some of the poorer reviews, the key is value. If you are showing up here and expecting a brand new five-star hotel, you are going to be a little disappointed. If that is what you want, there are plenty of options down the street that cost 5X as much. For me, I found the Grand Lapa to be a tremendous value that exceeded my expectations.
Pros: Hotel is new and no expense was spared. Deluxe rooms spacious and extravagantly appointed -- e.g. in bathroom, you'll find quality fixtures, soaker tub, separate marbled-lined shower and a plasma TV.Friendly staff.Cons: No seating in reception for guests waiting to check-in. Sensors in bar area keep tabs on drinks. No newspaper, mints on pillow, etc.
Stayed Encore this time. Huge room with big flat screen, a super comfy bed, pillows are fab. Very trendy room. Casino area is really busy yet very clean. It was far from pool but i went to spa instead. The most impressive private resting area with hi-tech facility in their spa, superb!! Try the macanese massage, awesome :)
Guess my hubby would have worte the same, we both love the room so much. Casino is really crowded so we went for shopping aournd Taipa and headed back for an evening massage. The couple resting room is fantastic and we both enjoyed although we prefer the ones in Bangkok but in Macau , this is indeed one of the best. Love it, service is ok.