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The hotel is a luxury place for vacation - Green oasis with indoor and out door pools, but most enjoyable is of course closeness of the sea. We had a room with sea-view, and this added additional good impressions. Rooms with Sea-view are a little bit more costly, but value of money is right. Breakfast is with many options, variety is rather good. I would prefer to have some fish for the breakfesr, instead of meat;
I liked the fact that the hotel was next to the sea and also had a nice swimming pool so you could relax and spend the whole day there. I also liked that the hotel was clean and neat, and the staff was helpful and kind. The only thing i didn't like was the bath-tub which was a bid small
Good location, nice breakfast We were expecting to be given a bigger room, as we booked a Deluxe double room. We were unable to see a proper description of the room we chose on the website.We thought for example that the room should have at least a kettle, since we were traveling with a baby.
The room was not enough to say 3 beds rooms. Receptionist's action was slow.
A hotel that was centrally placed with easy access to the Motorway for day trips to various parts of the island> It was quite and relaxing and the facilities were good No tea making facilities in the bedroom
Wunderful Garden Noisy backside rooms
The customer service by the staff, the hotel location, the restaurants and the breakfast! The indoor pool was really cold and the cleanliness of the room (bathroom) could be better
clean, peaceful, nice beach
Clean hotel with good breakfast 1. Cleaning people opened the door without knoking. 2. The lobi people didn't know the city and the erea and couldn't or didn't want to help. 3.During the booking we been promised mounten view but we got highway view.
coktails, nice pool, facilities, view, The deck-chairs were at our disposal only until 18:00
location and beach facilities room service time is till 11 pm only
Location and garden The rooms need urgently refurbishment
The outside area is very pleasant although the beach could be cleaner. The staff were not consistent, some were excellent, others could barely speak English and had no understanding of basic service requirements. A particularly annoying occurrence was the fact that certain people reserved sunbeds in the middle of the night so even at 7am there were hardly any left. I went down early to swim on two occasions and we even spotted a pool attendant putting out towels on behalf of someone else before towels were available. Sad but true!
the private beach
The rooms need renovation for a 5 star hotel
Staff were very helpful and responsive to minor problems that we experienced. Food was good and varied.
The food was very good and the staff pleasant and efficient.
friendly staff, nice rooms + very close to the tourist area dining hall is awfull and the service is poor. not enough sunbeds on the beach + the beach is very small
the location to the cafes and stuff
Amazing seaview from our room, great location, perfectly clean, staff could be better, a bit unexperienced, excellent breakfast. We took half board and had lunch outdoors, under the umbrellas, beautiful place and great food. Matresses and carpets could use some updating, staff could also use a little training.
The location Toowels are not hygenic, I felt uncomfortable to use them to dry my body, (not clean enough). They were rough and smelly
the hotel has been recently renovated in all key areas such as new completely renovated rooms& bathrooms, renovated reception, lobby etc, and also has a very good and value for money Japanese restaurant. its a very good hotel for a summer get away but only if the price is right! don't pay too much for it as it will disappoint you! its NOT a luxury hotel. THE STAFF IS RUDE: As we arrived at the hotel to check in at 12 o'clock (mid-day) we have been informed at the reception that the room will not be ready before 2pm, instead of offering us a drink or at the bar or recommending us what to do until then, as is the case in hotels like the Four Seasons next door... the receptionist just said that we can do anything we like until then.... so around 12:30 we visited akakiko to have an early lunch as we had to wait, we entered the restaurant as it seemed open and no one was there even though the doors were open and there was also an offer in the entrance for a 3 course meal. when we realized that something was wrong, we asked at the reception if its closed and if so why is there an offer on the entrance and an open door, and the response we received was" we are closed just for today so we just left it as t is''.
Facilities and breakfast were excellent. Hotel management seems to be done on a poor level. They lost the booking made through booking.com, though charged the card in advance (on the day of booking), and said that we are very lucky that they have a free room on the day of check-in. They were not likely to solve client's problems at all. Unmanagable reception service — this is what they have.
The hotel does not provide services expected of a five-star hotel. It is more of a four-star hotel. The receptionists were excellent in their help and went out of their way to help. The food offered in the restaurants and room service were quite good and varied. The beach and swimming pool were good. - The house keeping was not up to the standards of a five- star hotel. - There was no hotel shuttle or free transportation to the airport as some five star- hotels have - No wireless room connections which made use of internet in the room a bit of a problem.
Great location directly at the sandy beach, on the long seaside way of Limassol City. The off-seaside rooms are nearby the street and motorroute, so there is constant background traffic noise.
Breakfast was enjoyable with a variety of food in a place surrounded by green. You can enjoy swimming in pools or a sandy beach in an environment full of trees. A guest room was fine. Lobby staff was not so friendly, but other members were very kind and friendly. Far from Larnaka airport and not close to the city.
The location Old furniture, staff enter the room when we were there
rooms were clean and staff was helpfull and polite equipment is old and the hotel in general needs renovation
beach and lobby. service was good and food was ok. expensive though. Indoor pool which was disaster, water was not heated so very cold. The same goes for jaccuzi - cold water, I got seek after using it. Also, gym, very cold, nothing was heated - not appropriate for 5 star hotel.
The hotel reception staff were rude. bed in room was very uncomfi
The big territory of hotel, free improving procedures Double writing off of means from a bank card, reservation loss, indifference to problems arising at settling
Helpfull staff. The cleanliness of the hotel is unacceptable for a 5 star hotel. The carpets look as if they havent been changed in the last 10 years. The furniture in the room looks damaged as do parts of the wall and the carpets inside the room as well. It definitely does not worth 160 euros per night!!
Very polite staff
very friendly personnel, excellent management, laundry service very cheap, close to the beach, nice view. no [good enough] mobile phone coverage, nor in the rooms or inside the hotel; this was extremely annoying. For a one sentence communication we had to run around searching for happy corners with coverage and make 10 phone calls. Use of internet over mobile phones again impossible.
Atmosphere The mediocre quality of the juice at breakfast
The pool and beachside location were fabulous. Price
beach lack of a nice bar
selection from room service menu wasn't that great.
garden and food was excellent The sea was not clean. Air conditioner was not enough strong. Too many people in the hotel. Very loudly on Friday and Saturday evening from people who have spent a time on the beach near the hotel territory.
good access to the beach
Excellent hotel. The staff was very helpful. Good location. Great for staying when on business in Cyprus
It is smart, modern, the staff are excellent, the food is good and it is quiet. Clearly, as it is more expensive and not aimed at the mass holiday market then you don't get that type of client. Which is good. No.
The Service was excellent. nice pool and sea beach. It was the best "small" hotel I have ever been They charged us for coffee inside of our room
Beautiful room with excellent facilities.
Room cleanliness outstanding; lunchtime / snack food very good; quiet in the hotel and by the pool but in the centre of the tourist area and easy to walk to restaurants & shops; good gym Caprice restaurant over-rated (ate there twice, both meals OK but not a "destination" restaurant); breakfasts disappointing
The deco and the relaxed atmosphere
Location, hotel people and breakfast in the balcony.
Friendliness of personnel, comfort, fast resolution of issues and all the little details which have permanently taken care of. none
everything was perfect ....clean, location.the best hotel i stay ever.
Their professionalism, service, basically everything.
Det var bra internett og veldig enkelt å koble seg opp. Raskt og fint. Bassenget var bra og det lå veldig nært stranden. De fikk gratis låne håndklær. Det var positivt. Mange av personalet snakket dårlig engelsk. Det var svært mye støy fra gaten. Kunne ikke sitte på terrassen. Det trekker mye ned. Sov da dårlig om natten. Svært trafikkert vei utenfor. Gammelt slitt rom med gammelt møkkete vegg til vegg teppe. (Gamle flekker).
Easy access and excellent reception,
I booked this hotel for a business stay and chose it reading "Wired internet is available in the entire hotel" in a hotel's presentation. I am very displeased to say that in my room there was no mode to have an access to internet and after my complain to manager on duty I was answered: "there is no other room with internet to change. you can complain if you want..."
Top class service, complimentary fruit on arrival. An excellent hotel at a very reasonable price. The swimming pool was wonderful and our evening on the terrace listening to music was a lovely end to the day. Very good breakfast, all in all, a very good experience and would highly recommend
Especially the attitude of the staff, the people working at the front desk, remembered our names and never failed to greet us. As far as the Ajax, we had some trouble with the computer in our room, and, in the room that we changed after that, there was a problem with the toilet flushing--which I would not necessarily blame on the hotel itself, as they were quick to respond to our complaints.
Excellent breakfast, one charming and helpful receptionist, good price. Publicity claims that hotel is "at the heart of Limassol", that it is 500metres from the centre. This is false. It is not even on the map of the town centre, but on the reverse side which includes the suburbs: it took me 30 minutes to walk briskly from the centre. One receptionist told me the last bus was at 17.00: this was also untrue as we found the coast road bus, ten minutes away, ran till much later.
The staff - especially Aliz - was very helpful and friendly. Full marks for that. We also had a great view over the town at sunset from our balcony. Good breakfast. I did not expect to have a plastic lining under my sheet when staying at a four star hotel. It felt a bit cheap. Location was not brilliant - it was not on the beach, not in the centre and not in the tourist area. Would be good for someone who does not mind taking taxis though
The overnight front desk employee is very professional No iron in the room you need to go to the 3rd floor to iron a shirt. Other than the overnight front desk gentleman the staff that we had contact with were very rude. We called to ask about the iron they told us we can complain online like they don't care.
Low key and not full of Pommie yobbo's Although the lobby had been updated the rooms were not of the same standard. The rooms were very dated and tired and would be more suited by being described as motel style accomodation.
The parking lot - The location - The view - The weak Wifi signal (in the loby only) - Being given key no 607 instead of 608 ... - Being charged 18 pounds for sombody elses dinner
Friendliness of staff. The hotel was in a good position, quiet but with easy access to the main road leading to the Old Town. No
Excellent location for a business traveler and maybe even for tourists although it is not by the sea. The location is quiet yet in the city centre with banks, pharmacies and convenience stores just right outside of the hotel. I really liked the lobby and the bar. I stayed just for a night so I did not have the chance to dine there but the breakfast selection was more than enough. Design-wise the hotel has been recently renovated, especially the lobby and the corridors. The rooms however are still left with old furniture, bed covers and curtains that show the actual age of the hotel.
Beautiful complex and surroundings There were ants in the room, wireless internet barely worked and the housekeeping staff was somewhat unprofessional
Beautiful location an oasis in Cyprus, we were a family with a 1 year old and a 4 year old and everything we needed and more could be found there. We will be going back. The "Fine Dining" restaurant was disappointing, my husband and I went out for a dinner alone one evening and found the food quite ordinary, but priced for a top restaurant. The Creme brulee was larger than the main. We decided to eat in the Apollo restaurant after this.
Everything! Fantastic hotel. No
The view was amazing and the food at the resturant was very good.
We liked the relaxed atmosphere of the hotel & attention to the smallest detail.Its one of the best hotels we have stayed in worldwide. There was nothing we didnt like about our stay.
Honnestly this is by far the very best hotel in Cyprus. For once you really get luxury by international standards which is seldom there. Everything was absolutely perfect. The location is truly amazing and super relaxing. I will definitely come back there. Just a small detail: very low internet connection and not all sites accessible (couldn't connect on Faceboook to share this place with friends... sad for them)
A relaxing atmosphere. Staff attentive without being intrusive. Spa area was absolutley beautiful. The infinity pool is breath taking and my friend who was staying with me is going to arrange her daughters wedding here. They lovely chapel on site is gorgeous.
It was an absolutely lovely, secluded ,height of luxury hotel Nothing
it was very nice and clean no everything was perfect
Beautiful hotel and beach, really lovely. Loved cocktails on the terrace and breakfast outside. All food was of a good standard. Particularly enjoyed the water and juice supplied in our room. Really a great hotel. I need big mugs of strong coffee in the morning - the machines dealing out tiny cups of watered-down coffee that tasted half of hot chocolate really didn't do it for me. A hotel of this high quality ought to be serving decent filter coffee at breakfast. Also the background music in the lounge bars was 'canned' and tinny in the evening; we might have spent longer there otherwise.
Excellent staff Shelves inside the cabinet were dusty, furniture wasn't ideal.
The sea access Breakfast. Small beds, not a 4 star quality.
quite good 4 star hotel with very good breakfast and very good rooms in general Definitely WiFi is bad in the rooms, there is a cupboard on entrance to room which was open and one could see drain pipes etc!
we enjoy the seaview. the room are big and clean. the bed is confortable. swimming pools are good (20-25 meters ) but very hot up to 35°C some days. the hotel was full, however we didn't see a lot of people and the hotel is very quite. the breafast was very poor if you do not want american beakfast (no fresh fruit, no taste, no water, no cofee (only instant coffee nespresso). the hotel try to save water so no pressure for shower and toilet. the hotel is 11km from Limassol. you'd rather rent a car. there's a lot of animations like in club hotel (water gym in the swimming pool, ...)
excellent breakfast room needs a refurb
Good pool and bar, decent rooms. Location is ok, but neither pretty nor lively. Staff were friendly but not especially helpful. Very little free TV available.
Excellent location, just minutes from beach and easy walk to many restaurants and nightspots. Room was clean with everything in good working order. Would have expected a kettle to be provided in each room, but was not - a kettle was available on request, but only during the daytime.
Big breakfast! The room was confortable. I think the price was too high for the conditions of the room, specially the bathroom. I believe if you pay 80€ for a room it should have a bathroom that is different from the one I had (for example there were ants on the floor).
Excellent location, budget, good comfort and food service internet service, could be better
service very good, hotel was very clean,swiming pools very clean,food very nice, aircondition very good, parking place ok price of water too dear, you must lower the price of water.
Staff really helpful, great location and value for money.