Karlsbad Hoteller

location, comfort in need of renovation in main public areas

Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...

It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.

Romania is a good hotel for its price. Not really special, but it has everything you need, like a small refrigerator in the room.

Great shampoo Couldnt get the free internet to work

Nice staff and perfect location in the very center of the town.

Good sized room, relaxed atmosphere, helpful service, excellent value.

Location is excellent. Services was very poor. It took 3 days to fix our shower. They turn off heating during night and it was very cold in the room.

No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.

They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.

The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price