The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
good location, friendly reception, big room and free internet a little bit too expensive
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Very nice view, spacious room, quiet.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
Great location! Staff was very helpful. Lack of shower curtain!
we did sightseeing in Karlovy Vary, didi shopping and took some spa treatmen
Nothing really to complain at all! Friendly helpful staff who speak English (considering the main languages here are Czech, German and Russian, this no small feat!), the location is perfect and the rooms have a lovely authentic charm without being twee or cramped. Lovely hotel, very romantic. Not the most luxurious hotel, doesn't have its own spa facilities, but the other features more than make up for this, and is more authentic if that is what you want. Our bed had twin mattresses (which is quite normal in the Czech Republic) and the breakfast area is in an atrium area of the hotel so we could hear a bit of the morning activities from our room, but nothing to bother us.
Friendly staff, lovely room and excellent food. We ran out of hot water during the evening and there was none the following morning and whilst they appologised I rather expected a reduction in the room rate.
The beautiful rooms Smoke smell in the bedrooms
Good hotel, friendly staff, value for money in an otherwise very expensive town
The location is excellent - central, with easy walking access to all the features of the old city and spa of Karlovy Vary; the management and staff are very friendly, helpful, informative and accommodating; the restaurant is first class; and parking is free, in the street outside!
We splurged for the deluxe double room. We had a beautiful room with antique furnishings and a wonderful view of the river. The bathroom have a bathtub which was wonderful after a day of walking around town. The restaurant also served very good food. Service at the restaurant was horrible. Despite our table reservation through the hotel, we still had to wait 40 mins for a table. After the meal, I asked the waiter a question regarding an item on my bill, he very rudely said he doesn't know and turned and walked away. Very bad and arrogant service from such a reputable establishment.
The staff went out of their way to help us and make our stay in Karlovy Vary a memorable one.
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
o ambiente the Becher Bar had a funny smell...
The service in the grand dining room and in the main bar
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
location, comfort in need of renovation in main public areas
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Very smiling staff
Nothings Staff, Food, location
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
Cozy rooms , good situation , nice staff, reasonable breakfast
very nice hotel situated in the city center ,small and very well situated hotel parking a little bit to far (in a private and guarded parking) but with payment
We stayed in room number 18. This room is very small (max. 3X2 m) and, which was first time in our lives, without window!!! The only window was a tiny window in the bathroom. So, the room was very dark. Two beds were located in different room corners. No trash can in the room. There was only a tiny one in the bathroom. The furniture is old. We would change the hotel, if we had stayed longer. There is no fun at all for staying in this room / hotel.
Handy location in town
Best location , only few minutes can access to main bus station and not far away form the center of Karlovy Vary . Best price and Yummy breakfast ^^ Very nice staff , it seem is a family run hotel !! Recommend for budget traveller Reception not 24 hours! There have no lift inside the hotel , if having heavy luggage , diffcult access to the room !!
there was no door for the bathroom!!!!!!!!!!!!!!!!!!we booked a room with double bed but there were two seperate beds, the one above the other (κουκέτες).
friendry staff weneeded table in the room and elevator
Threadbare carpets,dark corridors,jaded small room,thin walls,unmanned reception,entrance through cafe,reception hardly spoke English.Water was cold but staff not interested until I asked for a price reduction.More like a cheap backpackers on an off day.
Room was clean and had a good shower. Great location and having breakfast out on their terrace in the sun was a nice way to start our day. Restricted check in times.
The view from the balcony (if you are on the right side) is very beautiful. The staff is unfriendly (at the cafeteria and at the swimming pool). The rooms are old-fashioned. (The TV and radio maybe from the 60's.)
Spa sluzby nejsou otevreno o vikendu! (koupelne, atd...)
the swimming pool is very nice the design of the room is not so nice. the space of the toilet is a little small, no shower curtain in the bath room, no kettle in the room to make hot tea. the room is a little cold at night. the swimming pool has no discount for the hotle guest.
location, value for money all was fine
a very comfortable room slow lifts and too few of them, considering the number of guests
Wine in the room or fruit or champagne glass voucher 1) I aked for a double bed and received 2 single beds one behind the other - like children-i was told it was full once I arrived 2) I went to visit the spa and the russian in charge was sending me to the pool need attendants that speak english (I speak greek and english)
Swimming pool with a view, tasty breakfast and comfortable bed. The building itself looks really ugly... In the morning some staff lady on the way to swimming pool thinking that we are foreigners was screaming on us and called us "snails" - unfortunately for her she was not aware of one of us being Czech... Swimming pool is situated in the other nearby building (not directly in the hotel) The breakfast staff was extremely quick - I went to get some bread and when I was back to my table, the rest of my whole breakfast was gone...
Good location slow check in, the room smells bad in the morning
I really appreciated the swimming pool with a perfect view on the surroundings The staff is hardly english speaking, and very agressive in their language thinking that we do not understand. Check in and check out are awfull, more than 1 hour for each, only answer that we received when asking something is "sorry I have no time". Not acceptable for a 4 stars hotel. We asked for the breakfast in the room, was only for 1 person (we were 2) and no spoon, knife ...
a lot of smoking in the lobby. no room service. the stuff is trying their best, but it s no way a 4 star hotel. wack up calls never were timely. once instead of 6.30 it was 4.30, another time instead of 6.00 am it was 6.40 am. Very bad!
excellent location and quiet
Beautiful hotel, beautiful area, nice receptionist the cleaning woman knocked to clean our room at 10 am, we told her to come back later. She was rude, and then she never came back to clean the room! We didn't get fresh towels, beds made or anything. That was a real blight on an otherwise nice hotel. To pay that much and not have the room cleaned was really unacceptable
Very professional, well organized, clean and efficient treatments. Very clean, quiet room and the food is excellent. Thank you. If the staff will speak English too, will be perfect!