The service in the grand dining room and in the main bar
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
o ambiente the Becher Bar had a funny smell...
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
location, comfort in need of renovation in main public areas
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
Very smiling staff
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
Nothings Staff, Food, location
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
Very nice view, spacious room, quiet.
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
good location, friendly reception, big room and free internet a little bit too expensive
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
Nice. Sleeping should improve
This is a lovely hotel in a beautiful location. You must take advantage of the spa facilities. The breakfast is very good and the hotel staff speak english and are very attentive. Thank you for looking after me!
Location - very close to promenades and shops. In 4 star hotel I would expect tea bags/coffee & kettel in the room and also iron. The hotel bar closed at 10pm on Friday night.
The restaurant is good . The reception service and staff are not qualified enough , not cooporative and not welcoming .
good treatments too expensive for such level of hotels ( smal uncomfortobl singl roms, )
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.