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It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
o ambiente the Becher Bar had a funny smell...
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
location, comfort in need of renovation in main public areas
The service in the grand dining room and in the main bar
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
Very nice view, spacious room, quiet.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
good location, friendly reception, big room and free internet a little bit too expensive
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
Very smiling staff
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
Nothings Staff, Food, location
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Nice. Sleeping should improve
This is a lovely hotel in a beautiful location. You must take advantage of the spa facilities. The breakfast is very good and the hotel staff speak english and are very attentive. Thank you for looking after me!
good treatments too expensive for such level of hotels ( smal uncomfortobl singl roms, )
The restaurant is good . The reception service and staff are not qualified enough , not cooporative and not welcoming .
Location - very close to promenades and shops. In 4 star hotel I would expect tea bags/coffee & kettel in the room and also iron. The hotel bar closed at 10pm on Friday night.
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices