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Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very nice view, spacious room, quiet.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
good location, friendly reception, big room and free internet a little bit too expensive
The staff went out of their way to help us and make our stay in Karlovy Vary a memorable one.
Nothing really to complain at all! Friendly helpful staff who speak English (considering the main languages here are Czech, German and Russian, this no small feat!), the location is perfect and the rooms have a lovely authentic charm without being twee or cramped. Lovely hotel, very romantic. Not the most luxurious hotel, doesn't have its own spa facilities, but the other features more than make up for this, and is more authentic if that is what you want. Our bed had twin mattresses (which is quite normal in the Czech Republic) and the breakfast area is in an atrium area of the hotel so we could hear a bit of the morning activities from our room, but nothing to bother us.
The beautiful rooms Smoke smell in the bedrooms
The location is excellent - central, with easy walking access to all the features of the old city and spa of Karlovy Vary; the management and staff are very friendly, helpful, informative and accommodating; the restaurant is first class; and parking is free, in the street outside!
Good hotel, friendly staff, value for money in an otherwise very expensive town
we did sightseeing in Karlovy Vary, didi shopping and took some spa treatmen
Great location! Staff was very helpful. Lack of shower curtain!
Friendly staff, lovely room and excellent food. We ran out of hot water during the evening and there was none the following morning and whilst they appologised I rather expected a reduction in the room rate.
We splurged for the deluxe double room. We had a beautiful room with antique furnishings and a wonderful view of the river. The bathroom have a bathtub which was wonderful after a day of walking around town. The restaurant also served very good food. Service at the restaurant was horrible. Despite our table reservation through the hotel, we still had to wait 40 mins for a table. After the meal, I asked the waiter a question regarding an item on my bill, he very rudely said he doesn't know and turned and walked away. Very bad and arrogant service from such a reputable establishment.
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
location, comfort in need of renovation in main public areas
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
The service in the grand dining room and in the main bar
o ambiente the Becher Bar had a funny smell...
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
Nothings Staff, Food, location
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Very smiling staff
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.
Central position and convenience. Helpful reception and good food.
Nothing. The receptionist verily spoke English and are very unprofessional because they ask you to pay in advance, as if it was a 2 star hotel and give the door key at 8pm since they go home?
The hotel was in the heart of the town centre. Staff were friendly and the hotel was clean.
Good location, clean, rooms are comfortable.
The view from the balcony; absolutely breathtaking. Great location!
I stayed for only one night and the service I received from the reception staff was far better than I ever expected. It was excellent. The location of the hotel is excellent. No.
The hotel was great, the location was right in the middle of everything, only a couple of minutes walk to Hotel/Casino Pupp and the Spas located throughout the area. The stay included breakfast and dinner in the hotels restaurant. The breakfast was a normal european variety buffet with breads, cereal, juices, meat and eggs. The dinner was nice it was a traditional menu with 10-12 choices to include a salad and dessert. The hotel staff was friendly and accomodating, we were able to communicate and make reservations with our limited english/german/czech skills. The parking was reserved street side, but not in a secured area. We had no problems with the parking, but it was not in a secured garage/area.
yes change the cloth of sofar. it look old
the location the breakfast
The staff was very welcoming and friendly. The rooms were spectacular and the hotel was situated in an ideal location.