Hotel Brussels

Hot water issue. City tax after the bill was paid in advance. City tax for business visit?

The fire Alarm rang ALL NIGHT! I could not even sleep! We were made to wait in the lobby all night!!!

location is central..

I had 3 bad experiences in one month. Room 310 First, occasion the waiter put me out of the dining room. He said my name was not on a list. I went and complained, front desk clerk said she is human it was a mistake. I was late so I had no breakfast. room 318, The room was very cold, curtains broken, No water in shower. I asked for a new room . The manager said "Hotel full no change could be accommodated." Room 712 2 Feb 2020; They had standing heaters no one offered same although I complained of the cold.

The location had a tram right out front. Mini-bar.

Wi-Fi was poor. Bedside lights hard to turn on. Only two electrical outlets and one of them was in the bathroom; neither near the desk. Wallpaper peeling from the wall. No water one morning. No hot water another morning. No plug for the sink. At breakfast, the espresso machine did not work (booking comment from Nov-2019 indicates it was not working then). If you want breakfast, you have to book it the day before. The staff did not explain this at check-in nor did the signs promoting breakfast indicate this.

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The staff. Not hot water for more than 15 hours.

Location was 20 minutes walk from work. Room is big and working desk was OK.

Personal was completely disorganised and understaffed. Hotel needs a refurbish. This is NOT a 4* any more. Possibly 2* nowadays.