Novotel Bangkok Suvarnabhumi Airport

Charged my credit card $65 for no reason, took the

Fordeler: The location is great if you need a quick stay near the airport.

Ulemper: The hotel is nice, but a little pricey-- I think they're using their monopoly power as the only airport hotel. The rooms are modern and clean. The hallways are oddly dated and seem like they're out of the mid 80s. My biggest complaint is that they charged my card for no reason. I was originally told that the card would be taken in case of damage to the room (there was none and I checked out successfully), however upon returning home, I noticed that they charged me anyway! And not just the $1 temporary authorization to see if the card is valid.... $65! Only after I emailed them and let them know that I didn't appreciate that I was forced into loaning them money did they reverse the charges. The reversal should have happened automatically upon check-out.

Fordeler: Proximity to airport and ability to avoid Bangkok traffic make the Novotel well worth the price of the room.

Ulemper: We stayed in room 1531. During the night, the lights in our room on would flicker on between the hours of 2AM-5AM. I thought the room could have been haunted but was too scared to research. Regardless, there was some sort of wiring issue which made for an unrelaxing night of sleep.

Fordeler: Breakfast was good.

Ulemper: Poor internet connectivity for which hotel charges. Cheaper hotels offer free wifi. Significantly more expensive than area hotels.

Fordeler: The biggest draw is the proximity to the airport and the transportation the hotel provides between it. It's a nice hotel, in the sense that it's expensive, culture-less, and sterile. It provides nice amenities. Massive king-sized bed, like one of the biggest I've ever seen.

Ulemper: We were very displeased with the staff. Many of them seemed that they were unhappy, and we were surprised by the lack of friendliness that we found throughout the rest of Thailand. We were told when we first arrived that room with the king bed that we booked was unavailable and we were given a room with two twin beds. This was unacceptable for the last night of our *honeymoon*. My wife complained forcefully enough, and they gave us a room with a king bed that was two doors down from our original. How in the world was that "unavailable"?!? You're better off with hotel that's a few minutes further away with friendlier staff and at a quarter of the price.