Nothing Room, Bathroom facilities, lack of heating
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
Location Room was very hot (it was the middle of Jan!!)
Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
calm / kindness
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
The location was excellent. The bed was to small.
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
Vennlig personale. Effektiv resepsjon. For vårt formål, lå hotellet litt for langt utenfor Galway, for vi kom primært for å se byen. Men været var fint, så det ble en lang fin spasertur etter bybesøket. Vi fikk rom mot et sjenerende tivoli, men de stengte ved leggetid. Barnefamilier liker sikkert bedre slike etabisementer enn oss voksne. Frokostsalen burde med fordel vært litt mer oppdelt for å bli mer intim. Vi fikk et stort rom med tre ordentlige senger (hadde behov for det , da vi reiste med voksen datter. Det kunne vært ønskelig med en god stol til hver beboer.
Comfort and cleanlieness
Large rooms The meals were not great
the staff were extremely helpful during our stay and organised a surprise birthday cake for my partner
Friendly and helpful staff, would stay again.
High pressure shower. Breakfast was not of very high quality.
The staff friendliness, location of hotel is great Rooms were very hot, even though there was seven inches of snow outside we left the windows open all night and were still too warm.
Easy access from motorway The noise from corridor with people going to their room
A welcoming comfortably warm affordable hotel.Offering value for money. No plug in sink in the bathroom of my room, notified reception at checkout time.
friendly staff & cleanliness
the food and staff.
The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
no spa far from town room smallish and very warm small bed
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
silver service and beverages brought to the room. Also the view from our bedroom The rain!
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
Staff could not do enough for you.
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
The food was very good
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
Hyggelig personale, fin beliggenhet
Vennlig og serviceinnatilt personale. Nydelig frokost med gode valgmuligheter og fantastiske kelnere. Gode senger. Perfekt beliggenhet med mye fin Irsk musikk og puber i nærheten.
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
Service and decor No
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
Staff helpful and friendly
Excellent service and very friendly staff. Wonderful Spa
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
very nice staff, lovely hotel the price was a little much
the cupcakes were a lovely touch
Someone clearly put a lot of money into giving the hotel a face lift in the recent past. It looks up to date. Our room had three single beds in it that were crammed into the space you'd normally find a single queen bed. The light above the bathroom sink had come out of the wall and was flickering because of a bad connection. Overall the hotel seemed a bit dirty; just small impressions like the stainless steel elevators being covered in finger prints.
friendly staff not quite finished re-furbishment and grouting stuck to bottom of the bath
great spot,very close to everything
Location Late breakfast Amenities
good location. Reception employees very nice
The location was great for shopping and sightseeing in the city Reception area - it is quite small and needs updating
Recently renovated, nice quiet room
Newly redecorated hotel, large room, very clean, exceptionally helpful staff Room facing onto Eyre Square can be very noisy
The hotel is in a great location in Eyre Square. Other than that, I could not find anything else I liked about this hotel. The hotel is dated and in need of refurbishment. No mini bar in room. There was a kettle, but no teacups or any kind of supplies of tea or coffee?? I asked for breakfast to be delivered to my room, but was informed, the hotel does not do this? Instead I was told to go to the dining room and carry back breakfast. The buffet on display was probably the worst I have seen during many years of travel. The hot dishes consisted of a few hard boiled eggs in a basket?? The staff were distant and unfriendly.
There was little to no water pressure in the shower head even though they had expensive rain shower heads. It was a slow drip to take a shower. The room smells musty because it's OLD. We had 3 beds in our room, 2 of which were not cleaned because their covers were dusty - probably from people using the larger king bed and not the 2 smaller twin beds in the room. The mattresses were springy and soft - like sleeping on a trampoline. The hot water pot was full of white and black calcium build up that was never cleaned. The only good thing was the renovated bathroom with white tiles and a new toilet. There wasn't even free parking like my booking suggested. It was $10 for over night parking at a garage nearby.
The hotel was located very close to downtown, with tons of restaurants and bars at our doorstep. Our room (a triple) was huge, with a very nice, large bathroom and even a sort of living room. Everything seemed clean. Due to its location downtown, it was rather noisy at night from the bar goers. However, it being close to downtown was a plus, so it was a trade off. Also, since the hotel took over the neighboring building, it was a bit of a trek to get to our room. Breakfast wasn't anything to write home about, but I expect that from a continental breakfast
staff were friendly and helpful and the hotel's location was ideal for our stay could do with a good irish breakfast instead of the continental one
The staff was very friendly, the beds were very comfortable, and even though the facilities are a bit older they are well kept.
clean, great staff, lovely breakfast rooms too hot and windows unabe to open more than a few inches
The Westwood Hotel offered very good value for money. It was very close to the University which we were attending at the time. I would definitely recommend this hotel and would stay here again.
Very pleasant stay,definetely will be back
very friendly, well maintained and good value. n/a
Friendly people at the front desk.
Everything was to our liking (except the roadworks taking place from 0500 outside, which was of course not your fault). Room, food and service all very acceptable.
The breakfasts were freshly cooked and great choice of breakfast cereals, juices and cheeses and staff were very friendly
The bed was very comfortable. good services with big television. the bath could have been bigger
Bedrooms well equipped and very clean
very comfortable room, easy access, excellent breakfast and newspaper provided
The receptionist was very friendly and helpful. The room was cosy and clean. It was very central. No parking facilities
Fast check-in Near Eyre Square and town Tiny room Was called by reception before 12 to come down and pay for room so they could settle their accounts(?!) Air conditioning didn't work on a really, really warm night in a tiny attic/dormer room
Very good location - right in the middle of Galway. Within walking distance to everywhere.
Very central to all restaurants and shops We enjoyed our short stay but maybe a bigger hotel for a longer stay would be more suitable
Cheap room Very small room with sloping roof
It was very close to the city and the rooms were modern and tasteful. The water drainage was very poor in the bathrooms, the sink and shower became blocked very quickly and took a long time to drain. Also one of the locks on the window was broken so it was very noisy at night.
Rooms were clean and presentable No service on reception. Walls were paper thin, could hear every other guest in the house at night when trying to sleep.
Good and fast service, high standard of the rooms, good location, quiet place. We didn't find any bad points!!!
central location. excellent value for money, clean rooms,friendly staff. car parking was in an outdoor car park which was 10 mins walk from hotel. room small - but ok for us as only stayed one night
Very handy, close to all the shops. Rooms clean and stay lovely.
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
Friendly staff and good food Having to go outside to get to get to my room.
room was too small
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
Restaurant was great, the staff were great, It's all good!
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
Lovely room, nice staff
The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.
The room was fabulous and extremely comfortable, apart from the cold See above
Very friendly and courteous staff at this family run hotel who even remembered my name and room number at check out
We got upgraded to a kingsize suite for free.
Nice room, nice bathroom Very friendly staff Excellent free wireless Internet connexion Not at walking distance from town centre There was a wedding reception on the night we staid at the hotel with lots of inconvenience
great value room was a too warm
Welcoming staff and comfortable surroundings. Not Applicable.
Nice hotel,comfortable bed and a good Irish Breakfast offered. Location was slightly further than I would have liked, but very acceptable. ~€8 in a taxi if needed.
The management and staff were very helpful.
The nice comfortable bedroom and large bathroom were great. I think it was a little over priced at 198euro for two nights
This was without doubt the best B & B i have stayed in, and i would recommend it to anyone. The staff and information about the area provided by them was outstanding
Friendly service, efficient in rearranging rooms, clear directions on the phone and later on in the house. Free good-quality map available. Good price for very good quality. We had difficulties finding the street, as there seem to be not so many signs with street names in Ireland in general. This was easily solved after a phone call.
Patrick was so very helpful in everything we asked of him, and he took the time to go that extra mile to make our stay comfortable and wonderful! There was nothing not to like. It was wonderful!
The room was lovely, breakfast was great, the staff were lovely and helpful. After staying in a number of bed and breakfasts this one was exceptional. Cant fault it.
better than a 4*hotel, amberhill is a very comfortable guesthouse, our room was modern and very clean and had all the things you would need: fridge/safe/tea,coffee tray/tv/dvd/bath/shower/. the staff were very helpfull and friendly. breakfast was very good and included in the price. i will return here again in the future nothing it was all very good
I felt like home, all atmosphere was so cosy, the staff man was very friendly. I liked every single thing there.
Was only a ten minute drive from the city center. The staff was nice enough. The bed wasn't comfortable, with hardish springs. The sheets were dirty on the sides and there was a big stain on the silky coverlet on the bed. We also saw hair in the bathtub drain upon arrival, which didn't help the cleanliness factor. There were loads of young people on our floor who were loud, partying and smoking. (The smoke alarm also went off in the middle of the night due to the smoke levels.) The walls are paper thin, so if you get rowdy neighbors forget getting a good nights sleep. Management didn't seem to bother stopping them only explaining "Anyone can book a room here." Maybe we dropped in on the wrong night, but it was terrible. I felt like I had small children at a frat house. Oh, and the breakfast isn't included at this Bed and Breakfast, so plan on paying 8 euros for your greasy eggs.
The rooms were clean and the stuff were really nice
Given my failure to appreciate the type of hotel the Amber Hill is, I actually enjoyed my stay there. The room was comfortable, well furnished, large enough and immaculately clean. The food at breakfast time was plentiful and well cooked and presented. The staff were pleasant and helpful. I was surprised & pleased at the availability of wireless broadband & even internet access for leisure use It might have been made clearer that the hotel was a fair distance from the city centre- though a taxi was readily available and not too expensive (about 8 Euros). Given how well they do breakfast, and the distance from town, perhaps meals in the evening (not actually a complaint, more a suggestion).
the staff were brillient and very accomadating of any needs, they were very friendly and worm and the hotel was comfortable and in an excellent location.
Lovely small hotel , i really like the decor and how tastefully some of the original features were restored, room was lovely, bed and bed linen luxurious and very comfortable, staff very friendly. i thought the room was a bit small. and some of the services like iron & ironing board & hair dryer werent in room as described, also no wardrobe for storing clothes,
Loved the location. It´s the perfect experience for a weekend break in Galway.
Dominic the owner was simply fantastic went out of his way to help me a number of times The noise outside - I stayed on a Friday night and the hotel overlooks a busy night life scene - was very noisy but I imagine this would be fine on a weekday night
beautiful, stylish, brand new b&b in the heart of galway city center. we loved it. Being so central some rooms might be noisy because of the pubs on the street. Separate hot and cold water.
We were not allowed to stay because we arrived at 1045-11pm...they had no one to open the door and forced us to book elsewhere
Det er andre gang jeg bruker hotellet. Liker veldig godt beliggenheten ifht til gågate og busstasjon, buss til Aran som går rett utenfor hotelldøra osv... Jeg hadde 3 overnattinger der ifjor også. Veldig blide og koselige folk som jobber der, hjelpsomme også. Det er 1 ting jeg syns er litt tråki, og det er at det ikke er noe koselig å se ut vinduene. Ser rett ut på noen triste tak og i en bakgård... Men men, det kan de ikke få gjort noe med ;o))) Jeg kommer nok tilbake ;o)))
beautiful seaside location, the city is easily reachable in 15 minutes by foot, free parking directly in front of the house, very clean rooms, very friendly and family atmosphere, great Irish breakfast. Bathroom is very small, the sink was loose
Pedro and his wife are great hosts ,friendly and helpful. The place is beautiful and clean, room warm and hot shower. Well situated on the Galway bay.
Friendly and helpful hosts. Fantastic breakfast and comfortable rooms. Easy walking distance to Galway city centre.
the service was excellent and the family running the place very kind. Breakfast (included in the price) was perfetct.
It is a nice place nearby theGalway Bay with a wonderful view, and the service is quite good. Wow, it is extremly clean!
The owner did a nice job of taking care of our needs. The bed is very firm and uncomfortable
The excellent service and breakfast.
Excellent stay here. We had a triple room and it was spacious. the owner was very helpful. great stay.
It was cosy and practical, because It was not in the city center, but really near going by foot. The staff were really helpful.
people and the view no complaints