Galway Hoteller

the food and staff.

The staff friendliness, location of hotel is great Rooms were very hot, even though there was seven inches of snow outside we left the windows open all night and were still too warm.

Great views, pleasant staff, fantastic food, room very comfortable, excellent leisure facilities Its a bit of a walk into town

Generally it was a good experience, close enough to the city and Barna and countryside. Location on the promenade is perfect for walks.

the comfort of room.It was very quiet-no noise -room bright and airy-very clean no

The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints

calm / kindness

This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.

When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.

Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!

The front desk staff were very helpful. We arrived later than we had planned and were concerned about being on time for a scheduled concert. We were checked in quickly and given easy directions for where we needed to be. The next day when we were checking out and inquired how long our parking voucher would be effective, Jan very helpfully suggested we wait to purchase it so that we could explore More of Galway. He stored our luggage for us and gave us great suggestions of where to go and what to see. Rooms were clean and comfortable. The rooms were very warm, even with windows open.

The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.

The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.

Friendly staff and good food Having to go outside to get to get to my room.