Galway Hoteller

Comfort and cleanlieness

the staff were extremely helpful during our stay and organised a surprise birthday cake for my partner

the bathroom was very clean and well designed. the room although not very spacious was very comfortable and TV etc was all convienant and user friendly. the staff on the desk in the leisure centre were particularly helpful, cheerful and informative. the breakfast was good but the small round table on the floor of the adjacent conference hall was too small for comfort and made for a poor ambiance in contrast to the other facilities in the hotel.

Everything! The food, the staff, the facilities it was all fantastic

All the staff where very helpful to their guests in particular the bar staff. A elderly member of the public entered the reception area one day when the rain was very heavy and asked to use the hotels toilets. He was turned away saying there was public toilets on the promanade 200 yds away. He was less than 10 yds away from the toilet area. I believe the "Lady" that turned him away was wrong to do so.

The bar had delicous food. Location great next to the bay. Free parking. Restrictive Wi-Fi allowing only one device to be used at a time. I had to go and ask for another password for the 2nd device. Noisy parties in the lobby/bar/restaurant areas (in my opinion, large private parties should be in a separate area from the hotel guests). No chain on the door.

The room we got was not the room we booked, i booked a twin room and we got a double, this was not a problem as i was traveling with my daughter, The tables were not cleared for the people that came down for the later breakfasts on Monday. thought i will say they were very busy.

Lovely room, nice staff

We got upgraded to a kingsize suite for free.

great value room was a too warm

The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.

the cupcakes were a lovely touch

The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis

very nice staff, lovely hotel the price was a little much

The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.

Excellent service and very friendly staff. Wonderful Spa

Staff helpful and friendly

silver service and beverages brought to the room. Also the view from our bedroom The rain!

A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.

Staff could not do enough for you.

The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.

Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.

I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back