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The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
no spa far from town room smallish and very warm small bed
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
the staff were extremely helpful during our stay and organised a surprise birthday cake for my partner
The staff friendliness, location of hotel is great Rooms were very hot, even though there was seven inches of snow outside we left the windows open all night and were still too warm.
Friendly and helpful staff, would stay again.
High pressure shower. Breakfast was not of very high quality.
Comfort and cleanlieness
Easy access from motorway The noise from corridor with people going to their room
friendly staff & cleanliness
A welcoming comfortably warm affordable hotel.Offering value for money. No plug in sink in the bathroom of my room, notified reception at checkout time.
Large rooms The meals were not great
the food and staff.
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
Nothing Room, Bathroom facilities, lack of heating
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
Location Room was very hot (it was the middle of Jan!!)
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
The location was excellent. The bed was to small.
calm / kindness
the comfort of room.It was very quiet-no noise -room bright and airy-very clean no
The bar had delicous food. Location great next to the bay. Free parking. Restrictive Wi-Fi allowing only one device to be used at a time. I had to go and ask for another password for the 2nd device. Noisy parties in the lobby/bar/restaurant areas (in my opinion, large private parties should be in a separate area from the hotel guests). No chain on the door.
Everything! The food, the staff, the facilities it was all fantastic
All the staff where very helpful to their guests in particular the bar staff. A elderly member of the public entered the reception area one day when the rain was very heavy and asked to use the hotels toilets. He was turned away saying there was public toilets on the promanade 200 yds away. He was less than 10 yds away from the toilet area. I believe the "Lady" that turned him away was wrong to do so.
The bedroom was lovely ! Yes - breakfast did not start until 8am - so this is not suitable for a business hotel. Would only recommend it for leisure
Great views, pleasant staff, fantastic food, room very comfortable, excellent leisure facilities Its a bit of a walk into town
The very good think was the breakfast! The staff was very unhelpful and impolite!
Generally it was a good experience, close enough to the city and Barna and countryside. Location on the promenade is perfect for walks.
the bathroom was very clean and well designed. the room although not very spacious was very comfortable and TV etc was all convienant and user friendly. the staff on the desk in the leisure centre were particularly helpful, cheerful and informative. the breakfast was good but the small round table on the floor of the adjacent conference hall was too small for comfort and made for a poor ambiance in contrast to the other facilities in the hotel.
The room we got was not the room we booked, i booked a twin room and we got a double, this was not a problem as i was traveling with my daughter, The tables were not cleared for the people that came down for the later breakfasts on Monday. thought i will say they were very busy.
The hotel was in a beautiful location & the staff were most helpful.
Lovely room, nice staff
Very friendly and courteous staff at this family run hotel who even remembered my name and room number at check out
The management and staff were very helpful.
The room was fabulous and extremely comfortable, apart from the cold See above
The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.
We got upgraded to a kingsize suite for free.
Welcoming staff and comfortable surroundings. Not Applicable.
Nice hotel,comfortable bed and a good Irish Breakfast offered. Location was slightly further than I would have liked, but very acceptable. ~€8 in a taxi if needed.
Nice room, nice bathroom Very friendly staff Excellent free wireless Internet connexion Not at walking distance from town centre There was a wedding reception on the night we staid at the hotel with lots of inconvenience
great value room was a too warm
Excellent service and very friendly staff. Wonderful Spa
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
very nice staff, lovely hotel the price was a little much
the cupcakes were a lovely touch
Staff helpful and friendly
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
Service and decor No
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
silver service and beverages brought to the room. Also the view from our bedroom The rain!
Staff could not do enough for you.
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
The food was very good
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
Vennlig og serviceinnatilt personale. Nydelig frokost med gode valgmuligheter og fantastiske kelnere. Gode senger. Perfekt beliggenhet med mye fin Irsk musikk og puber i nærheten.
Hyggelig personale, fin beliggenhet
Friendly staff and good food Having to go outside to get to get to my room.
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
Restaurant was great, the staff were great, It's all good!
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
room was too small
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
Gave us a quiet room as requested smoking area in courtyard
Beautiful hotel, and competitive pricing for the area! When I called on the phone, they were asking ~70 euro more than the price I paid on Kayak!
Lovely pints. Even though we were residents the bar closed early
Its location and friendly and helpful staff A fridge in room would be nice.
Friendly staff upgraded us to a suite on arrival, it was huge and included a washing machine and full kitchen. Located in the heart of the city, included parking and breakfast buffet. Great city views from the balcony. Easy access to Eyre square (a minutes walk out the front door) and to local restaurants and a grocery store. Free wi-fi. Returning back to hotel late one night no one was manning the garage gate and had to send someone into the hotel to get buzzed into the garage (if there was a number code for it, it wasn't provided).
The staff were fantastic and did all to make us welcome, the breakfast was fabas was the bar food. The rooms were roomy and warm unlike the weather. Very attentive and helpful staff especially when we left a few things
everything. the room was bright and easy to read in.
The hotel was in a very good location and had its own free parking. The receptionist was kind enough to ring directory inquiries for a telephone for us. There was a problem with poor quality water but at no time did the hotel alert us to this. On the first morning the cooked breakfast was not very fresh. The toiletries were not replenished.
Room and Breakfasts were Top Notch !
Staff nice and helpful.. Car parking, step off is poor ... valet parking a litte bit messy but effective
friendly local/irish staff who gave info about events in the hotel. secure car parking and when our car didnt start the staff went out of their way to solve the problem.
The staff were so frieldly and helpfull and its a very pretty building. The top blankets on all of the beds in our room smelled very very musty. so much so that we couldent sleep with them on our beds.
Vennlig personale. Effektiv resepsjon. For vårt formål, lå hotellet litt for langt utenfor Galway, for vi kom primært for å se byen. Men været var fint, så det ble en lang fin spasertur etter bybesøket. Vi fikk rom mot et sjenerende tivoli, men de stengte ved leggetid. Barnefamilier liker sikkert bedre slike etabisementer enn oss voksne. Frokostsalen burde med fordel vært litt mer oppdelt for å bli mer intim. Vi fikk et stort rom med tre ordentlige senger (hadde behov for det , da vi reiste med voksen datter. Det kunne vært ønskelig med en god stol til hver beboer.
very friendly, well maintained and good value. n/a
Bedrooms well equipped and very clean
very comfortable room, easy access, excellent breakfast and newspaper provided
Very pleasant stay,definetely will be back
The staff was very friendly, the beds were very comfortable, and even though the facilities are a bit older they are well kept.
Everything was to our liking (except the roadworks taking place from 0500 outside, which was of course not your fault). Room, food and service all very acceptable.
clean, great staff, lovely breakfast rooms too hot and windows unabe to open more than a few inches
The Westwood Hotel offered very good value for money. It was very close to the University which we were attending at the time. I would definitely recommend this hotel and would stay here again.
Friendly people at the front desk.
The breakfasts were freshly cooked and great choice of breakfast cereals, juices and cheeses and staff were very friendly
The bed was very comfortable. good services with big television. the bath could have been bigger