Bestill Fox leiebiler i Phoenix

Fordeler: Nothing!!!

Ulemper: We flew in late to Phoenix (11 pm) with a four year old. There were two people ahead of us waiting for Fox Rentals. We waiting over an hour just to get to the desk while people waiting for the other two rental companies flew through the lines. Then when we got the desk they were playing this little game calling down to the cars to see what was available. If I have a reservation for pickup at 11 pm that car should be ready and waiting. It was a Tuesday night it wasn't even the weekend. Then I was told I had to pay an additional $12 because I put the reservation under my name but my husband was driving. if we are on the same insurance and married why should I have to pay an additional fee?!?!? Then after waiting an hour for our vehicle we were told to go downstairs to get the vehicle. Once we got downstairs were told to wait another 5-10 minutes for them to pull it up. We were apparently "upgraded" to a Forerunner which was waiting there for us. After we asked if that was our vehicle we were told "no" and waiting another 20 minutes to find out the desk upstairs never called downstairs to let them know the vehicle change. When I got home discovered they charged me something incorrectly and now I'm looking at I still think my bill is incorrect and will need to call back again. Terrible, Terrible service and will never use them again.

Fordeler: The line was very short upon pickup. May just have been my luck. Drop off lady was very nice and courteous.

Ulemper: Almost everything. Cars are dirty and old. The woman working at the pickup window downstairs in PHX Airport was very rude and discourteous. I cannot believe that you would allow that kind of a person working for you.

Fordeler: The car was ok once we finally got it.

Ulemper: They ran out of cars and told me to go to my "hotel". I had no hotel. I was going to drive 2.5 hours away. I had already been up 24+ hours. They told me to get an Uber to the "hotel" and Uber back in four hours and they would have a car. The Skyharbor rental area is massive and still under construction. It was 2am. After walking for 30 minutes and getting lost we never found the Uber or Taxi pick up point. I hiked back and told them I would sit on the concrete and wait for a car. I got a car like 90 minutes later. They should have treated me much better.

Be afraid, very afraid

Fordeler: When I dropped off the car the woman was nice

Ulemper: Gave away my car even though prepaid then upgraded me and made me pay for the upgrade. Passed the blame on the customer and I saw them do the same thing to the customer in front of me. There was zero customer service. One and done.

Ulemper: Had to wait long time to pick up car. One person working counter. Tires were low on air. Drop off was not marked properly

Ulemper: We waited for two hours to pick up the car.