Bestill Fox leiebiler i Phoenix

Fordeler: Understaffed, waited an hour to get to the one desk clerk to find out I could not rent a car that was already paid for by my company because I didn’t have the company card that was used on my person. Will never use again.

Ulemper: Get more people at your kiosk. Very sad service

Fordeler: Airport location

Ulemper: The vehicle I rented had fifty thousand miles on it and was a piece of junk and was shaking and getting 5 miles per gallon it was like driving a old used car very sad.

Fordeler: Not much to like about this experience from start to finish.

Ulemper: There was no one at the desk, all the lights were off, and there were no instructions for customers to know what to do. I had to ask another rental agency that told me they were down stairs. My wife and I then had to lug around our luggage until we found it. Then I had to wait in line for over an hour and a half where they allowed a worker to leave with that long of a line and very unhappy customers. After waiting in such a long line we were told they did not have the car or the class of car that we had already paid for and we would just have to take what was left. The manager was very rude and not helpful at all. They left customers in line for hours and never spoke to them, explained what was going on, etc........Fox is ran very poorly at Phoenix airport. Another customer complained about not having a van that he paid for because he had 7 people and instead of the manager addressing him and trying to handle the situation she immediately picked up the phone and called police.....keep in mind this customer had been in line for 2 hours in the desert heat. When I returned my car there was no one there at all...........I had to leave the car because I had to catch my plane.....I will not be renting from FOX again.........very poor experience.....BEWARE!!!! YOU HAVE BEEN WARNED!!!!!!

Fordeler: nothing

Ulemper: had to cancel trip due to COVID and after numerous attempts to either obtain a refund or future credit was promised that an email confirmation of future credit was coming it never came. communication and follow through was extremely poor. will never use Fox or Kayak again

Ulemper: 45 minutes waiting. Paid 50 on KAYAK and then paid ANOTHER 100 after the rental. AVOID!!!!!!

Ulemper: Poor customer service. Didn’t pick up the car and Alamo was a much better experience.

Fordeler: Staff very unfriendly. Didn't get the car I reserved or paid for.

Ulemper: Would have gotten the car I reserved. During this time there are not many rental cars being reserved - how can you not get the car you reserve?

Fordeler: Nothing, they are frauds

Ulemper: We didn't even use the rental bc of COVID-19, they expressed refunding our money but didn't and couldn't be contacted again. What a fraud