We had a trailer and the hotel parking couldn't accomodate onsite so we had to park offsite in the side street
Room was good size with space for everything. Breakfast was pretty decent with better seating situation than most hotel breakfast areas. Staff was very, very good and easy to deal with. They were all on the ball. A good place to stay1
Great place to come to, near everything in town. Staff was friendly. Breakfeast, bagged scrambled eggs.
Great staff, within walking distance of everything awesome.
Breakfast was great and the staff was very nice. Loud people at the pool late at night.
Enjoyed our stay. At the Rio grande inn.. Was late getting to happy hour but we were served. Nice location to downtown Durango walking distance to everything.
This property is very well maintained. It is immaculate, the staff is friendly and helpful. Enjoy a worry free trip here
Fresh cookie in the lobby. Where the toilet paper was mounted in the bathroom.
Nice rooms that were modern. Helpful and knowledgeable staff. We had a front desk clerk who recommended the best Mexican restaurants in town and the ones to avoid. Don't leave any clothes hanging on the hook on the bathroom door. You're bound to forget about it when it's time to check out.
The room itself was super clean and nice, I don't get to stay in hotels this nice often so that was fun. There is one good taco/burrito spot to eat nearby, but otherwise the location is pretty barren. Internet was too slow to be useable. Couldn't even load heavy webpages or open email with images in it. Opened a speed test and download rate never got above 500Kbps, up below 80Kbps with a ton of packet loss and latency. The SNR was fine so it wasn't wifi reception, just a really crappy network in the hotel or terrible ISP I think. I'm guessing most people going to Durango are embarking on an outdoor adventure of some sort, and hotel internet speed isn't a huge deal to them. But I work in tech and had to jump online to deal with problems a couple times, and had to flee the hotel to try and find somewhere with useable internet instead it was so terribly slow. This wasn't super fun at 2am, and they charged me $5 a day for this horrible internet, so I think it's worth griping about. Again most people are on vacation and probably won't care (hey maybe it's good if the kids stop watching youtube for the weekend :), but if you need to get online AT ALL you should avoid this hotel.
The Hampton Inn Durango was conviently located to downtown Durango. It had a nice indoor pool and hot tub that was a favorite of my daughter. The hot breakfast was also a plus. Bathroom counterspace was limited.
We could not leave Durango because of a rare snowstorm and the staff easily extended our stay and made our "captivity" easy to bear. The rooms were lovely and the price was right which made the extra day less of a burden
The room was updated and clean The room location view was terrible but only there 1 night.
The room was spacious and clean. The staff was very friendly and helpful. The bed was very comfortable.
All of the staff were extremely friendly. The hotel was pretty much full but there was plenty of parking and the hotel was quiet. There was plenty of seating for the free breakfast and they had different items out on different days so it didn't get boring, and compared to other similar type hotels, the food was better. The room was very clean and updated. Plenty of outlets to plug in all our phones, ipads, etc... I'd stay here again. The pool is salt-water, which is nice, but was a bit cloudy. Kids didn't mind it though. The hotel is on the north end of durango, not really within walking distance of any shops or dining. Beds were a bit firm for my taste but my wife said it was the best bed she slept on this trip. No excercise facilities on site but they give you a pass to a rec center. I didn't go so I don't know how far of a drive away it is.
I was impressed with this hotel. Very clean and organized from staff to the smallest details. Breakfast was great with a large selection of choices to eat. Beds were very comfortable. In truth, there is nothing I can complain about regarding the hotel, rooms, staff, or anything of REAL concern. The only negative was that the hotel was a little removed from downtown Durango.
A very pleasant comfy and restfull halt after a long journey trip. An experience which make us looking forward other hotels of that chain.
Nice indoor pool and hottub. At every hotel we stayed at in a nine day road trip this hotel did not offer a free breakfast such as the one Hampton Inn does.
Enjoyed my visit. The hotel, staff, location and amenities were top notch.
It is dog friendly. The food was expensive and not good.
The swimming pool. The swimming pool too small.
Value for price. N/A
Convenient location, excellent staff Dated facility with worn furniture; over priced for the offering
Clean, mostly comfortable...I have a bad back so I am always a little bit to a lot uncomfortable after hotel beds. This was better than most. Had issues with computers in business center and response from staff was slow.
Location was good, but not great. Very nice room. Comfortable! Expensive for what you got.
The lady at the desk was very friendly and helpful. Nothing
Love the beds and the whole room was nice. Breakfast was supposed to start at 6:30. Breakfast was always late. The poor broken armed boy that was handling the breakfast was worthless as a one armed boy can be.
Guest services were very friendly and helpful. The room was very nice. Clean, quiet, comfortable bed and pillows. Had a coffee maker, microwave and fridge. Also had a nice business room. The workout room was small and stuffy.
Pet-friendly rooms available (be sure to reserve one of these if you need one). Incredibly friendly and helpful staff. Clean, modern room. Location was nice as it was near restaurants and is right along the river, but it was a bit of a ways from most attractions (had to drive to downtown).
Location perfect for getting to and from downtown Durango and for heading off to north to Silverton. Beds were comfortable, room was clean and there was surprisingly little noise. The wifi was free and fast.
Location & friendly staff No heat just cool air until Oct. Front door of room 119 we could see light through door. Also door frame was broken & needs to be replaced.
Close to downtown, basic but good continental breakfast, very clean bathrooms advertised as having a minifridge, but none could be found. bed wasnt terribly comfy
The location was convenient and the staff were helpful enough. The room AC was underperforming. The room got so warm and the beds were uncomfortable. The floors between must be very thin because your footsteps are loud and you can hear people above you. The lobby is old and worn and there's trash in the parking lot. Not an inviting place.
Staff friendliness Poorly maintained and run down for being a "newer" motel
Comfortable hotel overall with lots of rooms. Nice free breakfast. Attentive staff. A bit of a billing blip. Night agent entered in rare incorrectly. FD agent wasn't able to correct w/o manager. All agents should have abilities to make these changes. It was resolved quickly by the manager. When we were looking through the room to make sure not to leave anything behind, we found a can of chewing tobacco on the floor. It is fortunate that the children did not find this and try to get into it. The refrigerator was not working. We did not mention this to anyone during the stay.
Had a confirmed reservation for a road trip I was taking with my granddaughter. We were on a sight seeing train ride in the mountains with no internet service. When we arrived for check-in we were told my credit card was declined the room was taken. I used my credit card through-out the trip & knew there was nothing wrong with the card. I was livid!!!!!
convenient, working ice machine, friendly staff, clean room, quiet, breakfast was ready at 5 AM! n/a
Everything was great.Very clean
Clean. Not too loud. Getting old and outdated.
Location Room floor was dirty, entry/front desk area was dirty, breakfast was coffee/muffin/banana/waffle
Hotel is in a good location. There are some great restaurants and shops in the area. There was no bellman available or bell cart available to help with our bags when we arrived. The furniture was dusty, wallpaper was starting to peal off the walls and ceiling. Thermostat was locked and we were not able to turn on the heater in the room. There was black mold in the grout on the floor. Ate in the restaurant/bar on property, food lacked flavor and was very greasy and not well prepared. On check out the elevator was not working so we had to haul our bags down three flights of stairs. My mom has had two knee surgeries and had some discomfort after the ordeal. Would not recommend this hotel.
Enjoyed our stay at the Strater Hotel. Ideal location in downtown Durango! Our room was clean and comfortable.
We needed a place to stay because of weather and the price was super reasonable. Room was updated and clean. Got there late and staff had left key for me. We would stay again.
Room was clean. One of the cheapest rooms in Durango. Very friendly staff, and pretty close to downtown. Room small and dated. Mattress like sleeping on a concrete slab. Toilet seat wrong size for toilet. Lights flickered and power plugs not reliable.
Relatively nice hotel for the money in this town. They have coffee and prepackaged rolls in the lobby in the morning but seem to run out before 9 am. Fairly close to downtown and right next to a trolley stop!! We like that there is a fan and space heater in each room. Pretty outdated rooms. Shoddy carpet with holes. Getting anything 'extra' like blankets is like pulling an arm around there. Beds are like cardboard. The front desk staff person also dropped a F bomb in front of my 10 year old daughter which I was not pleased with. Definitely a ONE STAR hotel.
The relaxed atmosphere . A great location, sure it's an older style motor lodge but we got to know our neighbors and their dogs. The beds had just been replaced in our room and were very comfortable. This may seem odd, the box fan in the room was a pleasant surprise, my partner prefers the sound of a fan to go to sleep, the weather was nice and cool so there was no need for the AC anyway. IN the end a relaxing and peaceful place to stay a night or two. Very basic breakfast, coffee and rolls, but there are plenty of local coffee houses very nearby to enjoy.
Nothing The hotel had a rating of 3 stars. False it was a basic roadside motel. Stains in carpet / sheets, garbage was overrun with racoons. cigarette butts outside room. The person checking us in was very nice but even site said breakfast.This was as stated by person stuff we could get at 7/11 of packaged donuts and coffee.
well sized room, large fridge, dining table, central location hot water did not work first night. bathroom window on groundfloor, facing street, was not blinded nor did it have curtains. people could look right inside. worst was the hotel manager. he was extremely rude and intimidating about hot water issue. room cleaning was sloppy. coffe and donuts were not available in the morning . its a cheap room, but would not go there again. it was just too annoying.
Good location. Small rooms. Older building in need of updating.
Good Location. In Durango, is there is not a bad location. No plain coffee creamer for shitty coffee.
The room was generally clean and everything worked fine, except the bathroom window. I had to go outside to push on it to make it lock from the inside. The 'breakfast' was coffee and packaged pastries. The room was also a bit loud due to thin doors/walls.
Easy in and out, not a dump by any means, trolley stop right in front, ice machine worked and even though our room was right on the main street it was not noisy. Got up to pee at 2:30 and there were deer walking down the sidewalk. No complaints
Suggestions from front desk about where to eat Nothing
It was quiet. Pretty old for the price.
Big room, friendly staff The main reason we rented the room was to save money by not eating out every night. But, since the kitchen had no pots or pans, cooking was impossible unless we bought cookware, which would have cost more than eating out!
Clean and comfortable room. Updated bathroom. Staff unfriendly. Biggest disappointment. Rarely offered a smile. The shower head sprayed water everywhere. Not efficient.
Small, dirty, old.
Not your too classy resort hotel, but that being said it was a great, cheap motel with proximity to the Durango Mountain Resort and Main St Durango. it was clean, staff was young but kind and there's a waffle maker for breakfast! From our room, #10, we had a spectacular view of the golden sunset on the mountain crest. Bed was comforty, facilities clean, heater..hot. Aka perfect for what we needed! If We had paid more, it may not have been great. But we didn't!
The staff was nice. The room keys *never* worked. We had to get a new key every time we left the room, which was a pain in the butt.
Bed & bedding were extremely comfortable. Microwave & refrigerator came in handy. Check-in and out were quick & friendly. Good breakfast! Bathroom sink faucet was older and hard to operate, but was managable.
It's dated but clean May have to go to chiropractor seriously it was like a almost comically rock hard bed. Also had someone above me walking around literally all night. Checked in late had to go to days inn which they also manage for the key. Slept from 3 to five am only because of discomfort and noise. 5 am go to leave and people in room above were up smoking cigarettes on the porch silently watching me pack. Place reminded me off something off cops with all the meth heads roaming the area. Felt like I'll go home and see this motel on an episode of cops. I'm a huge world traveller and this place haunts me as one of the absolute worst anywhere. I'm serious I would pay to sleep in my car in a wal mart parking lot before I would let someone pay me to return to this nightmare.
Proximity to good restaurants and the river path.
Location was good. Beds were good. Near river. Very bad sound from exterior walkways. Could hear everything from people outside like the window or door was open even though closed.
The location was great. I was 2 blocks away from the heart of downtown. Rooms and beds were nice and clean.
Very nice staff A bit noisy - make sure to have a white noise app on your phone in case there are late-night gatherings outside your room!
Right up by the river, awesome stay second year in a row. Easy walk to downtown. Right at top of stairs; lots of noisy people that can't carry a suitcase down the stairs and instead slam it all the way down. Some barking dogs. Otherwise great!
The location is nice, only a block from downtown The beds are a out as comfortable as a pile of gravel. Literally the only time I have seriously considered sleeping in the car as a better nights sleep.
Great location. Walking distance to downtown and Silverton train. Half hour drive to Mesa verde
Room was very clean!! Location is great Gentlemen that checked us in very rude!! Hotel a bit overpriced for the room they put us in!!
We're repeat visitors and just enjoy everything about the hotel. The breakfast in the morning is fantastic and the staff who serve it is super friendly! The cruiser bikes that are available to guests are very convenient to zip around town. All of the stores, restaurants, bars, etc. are very close so no need for a car, which is huge. The grounds are beautiful and the rooms are spotless. You are definitely made to feel welcome there. We look forward to our next visit!
The night staff was awesome getting me into my room. He was courteous and well spoken. The spa and sauna are tucked away in a cool spot. The river is a 5 minute walk away. My overnight stay was tarnished by one particular failure. The overall cleanliness of the room seemed to be normal. However, upon entering the shower in the morning, a substance of very disgusting origin was found on the wall and water faucet. Now, all heinous acts aside, there may be many justifiable explanations for such a scene, but there is no excuse for it not being cleaned up. I was utterly disgusted. I cleaned the mess up and did not tell my wife or child of the disgrace for not wanting to sour the day. Had I found the mess the night before I surely would have demanded a new room. A terrible oversight indeed, on both the establishments part, and that if mine.
Night staff seemed very friendly. Breakfast available in the morning was simple but pleasant. Loved how comfortable the beds and pillows were! That was probably one of my favorite parts of staying here. The TV, fridge and microwave all worked great, and room service was very nice and thorough in their cleaning. Aside from the bed being so awesome, the chairs weren't the most comfortable to sit in. Little hard to sit for a long time if you need to do any work in your room--would recommend sitting on the bed or up in the lounge instead. The shower was also one of the most bipolar showers I've ever used. It was as if it were fluctuating based on every other shower and/or bathroom in the building. Would switch from warm to freezing to scalding hot every 5-10 seconds. Ended up just taking baths instead.
We liked the convenience of this hotel. Candy was very helpful with printing boarding passes for us.
Although she was busy, the girl at the front desk was kind, helpful, and professional when I checked in. The hall downstairs was well lit when I returned to my room after dark. The dirty windows and wrinkled pillow cases.
We had a nice, clean and spacious room here. They served a great hot breakfast. The staff was very courteous and attentive, they took care of everything we asked for or needed. We would definitely stay again. The pool and hot tub stayed very crowded with noisy kids, so we did not use it.
Desk staff helpful. Wifi unuseable for speed. Noisy neighbors. Poor value for nightly rate. This town is expensive, but surely a $40 hotel should still be a $40 hotel and not an $80 hotel?
Nothing People sleeping in the halls, the room smelled like mold, the staff was unknowledgeable about the surroundings, the appearance of the room was not what was shown on the pictures. Massive misrepresentation. The room smelled so bad we left and stayed at another hotel.
Hotel was located close to down town and next to the river. My kids loved the view. The hotel had a slight moldy smell. Was clean but very outdated. The worst part of our stay was that there was no hot water. We had to take freezing cold showers since we could not wait for them to resolve the issue.
The satff was very rude! There was supposed to be a heated pool and when i when to say that the water was cold the guy just said that it should be fine. He didnt even turn to look at me. The rooms smell really bad! I almost used my bottle of perfume so that it would smell so horrible.
Perfect size room for our family of 5. (2 Queen beds & fold out sofa bed) Hotel & rooms seem a bit older & could use some remodeling, but overall clean & nice. Staff friendly and helpful. Good breakfast. We would stay here again. Not much we didn't like or to mention as a negative.
I liked how convenient this hotel was to highway 550 and the grocery store. I also like that this location had a big back yard and a fairly well kept pool. Breakfast was a standard Best Western breakfast, which was fine. Perhaps it is because this hotel is in Durango but we found this hotel to be very pricey. In many other cities Best Western is our best bet for an affordable and clean night stay. This location was expensive. After we left, we found out that we could have stayed at a nice hotel in downtown Durango for only $10 more.
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No plug in for coffee pot. Stool back up . It showed a pool and hot tub there wasn't one.
This was one of the dirtiest, dumpiest, motels we have ever stayed in. The pictures on their website do not let nothing like what you get. Nothing worked including the staff. Filthy room
Location, cost. No.
Good value. Furnishings somewhat older
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I liked that this was a small family-based motel which was very helpful and friendly, great to see it still around despite all the bigger organisations. Good luck to them. Recommend staying here. Lovely hand painted art work on the room walls too! Not really, there is a 20min walk to Downtown Durango. I enjoy the walk along the river, this may not be to everyone's taste.
The location was great and with a lawn, swing for the kids and picnic area. Perfect for our family. No safety lock on doors. Otherwise, loved the place.
kitchen was nice,beds were very comfortableplace was clean Bad smell in beginning,believe room was cleaned then had to air out,was o.k. after 2nd day,probably due to carpet cleaning.Heater thermostat was not functioning correctly
The bed was fairly comfortable and the couch was cute. Fire hazard, trip hazards, crappy rundown, poor service, stingy, run-down, poor lighting. A law suit waiting to happen. TV too far away to be of any use. Poor layout. Very dangerous flight of stairs. I could go on and on. Totally not worth the money. JOKE
The location was great and the room was pretty clean other than the spider and his web that we shared it with. The woman who checked us in was very nice. The shower didn't have enough water trickling out to wash the shampoo out to my hair. The towels were old and smelled sour. The man who worked the office the next day was rude. For the price we paid I expected more. very disappointed.
Location, friendly staff, quiet-no traffic running in and out of motel all night- major plus!!! Smell of room-very stinky pet room! Remove carpet and replace with with all tile to help cut down on leftover pet smell!!! Had to buy Lysol to get rid of smell
refrigerator , microwave, large quarters, free breakfast Place is slightly in disrepair
The location and outside scenery The shower wouldn't drain, the "clean" sheets had someone's hair on them, the towels and the carpet had stains
The room was great with the loft area upstairs. We got the room so we could come with our 2 kids (we decided not to bring them) which would have been perfect! Price was awesome for the "2 bedroom" size. Free continental breakfast is always nice. Nothing special, but they have what you need. Extended stay guests. Recently heard that the hotel also started renting monthly. This should stop, hopefully when the hotel is sold as it is for sale currently. Needs updating: carpet, fixtures, art, paint, etc. But still kept up pretty well.
Our room was clean. Beds were comfy. Above all it was QUIET. I didn't hear a sound all night. My kids enjoyed watching the train go by and loved the small splash pool. Bathroom/sink area could use some updates. Upstairs was a little warm