One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
The entertainment and the wonderful efforts or the kiddies club reps., They were non stop in looking after all the guests (young and old) top marks Maids starting work a little bit early
Extremely professional animation! Nice pool and garden. - No normal toastbread for breakfast, diner is really bad, there is enough but it is all of very bad and cheap quality, please try to do something about it and the hotel is perfect. - Rooms need renovation soon.
The staff is very kind and friendly, very polite. The cleaning is very good, although rooms need to be modernised. Very good location with all the facilities. There was no A/C in the room, it was quite hot in it.
For a family with young children this is an excellent place to stay. Entertainment is excellent and facilities are great. Price is also a bonus at €50 a night for an apartment in July (peak season)
The environment of the swiming pool zone and spectacular gardens. The wood of the doors acess the rooms needs to be repaired.
very broad range of facilities for the children
clealiness of rooms ,frienliness of staff,and location
the benefit of hotel facilities but appartment acccommodation, excellent facilities for children, hotel location was perfect in the resort within walking distance to beach, shops and lovely restaurants.
Very friendly staff and excellent choice of food. Great entertainment in the evening for families and loads for kids to do
very child friendly so we felt safe all the time The bar had mainly local drinks and shut down at midnight
location and design of the hotel, the staff, the choice of food
The hotel location, friendliness of staff, good breakfast The internet is too expensive (1 euro/10 min), which way above the average prices for public internet in the developed world today.
Plenty of internal space if you want to find a quiet corner. Good central location, close to beach.
Quality of meat very poor Both swimming pools out of use
The hotel has a great location with sea views from all the rooms. The beach is sixty seconds from the hotel. Very relaxed. The hotel now offers all inclusive to a mainly Spanish client base. The level of spoken English at reception and the restaurant has declined,from our last trip one year ago.
we loved the location because we like to swim in the sea. The food was lovely and the room was very pleasent with a fantastic view. we thought the entertainment was very poor at night.
The location, right on the beach. Near to all shops and bars. Great value All Inclusive package.
sleeping and eating first class
relaxed atmosphere / choice of food/ staff hotel a little tired looking - needs face lift
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The facilities, the quality of the Hotel, the shows
the meals service from the workers in the reception and the restaurant
Close to the beach The dinner. The meal in the buffet was really very low quality.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
Hotellet er relativt nytt og kanskje det beste på hele Lanzarote, men for å ha 5 stjerne må man ha personal. Her har finanskrisen antakligen gjort at man vært tvunget til å skjære ned. Ingen møter deg når du kommer til den tomme men storslagne entreen. Inchecking gikk siden greit. Suitene ved den nederste poolen ut mot havet var helt topp. Stort og rymlig sovrum med 2 kingssize senger satt sammen. Stue med TV og sofa, skrivbord. Stor bad med jacuzzi og dusj og separat WC. Rengjøringen var veldig bra. men så kommer det negative. Kjedlig mat på første lunsjen gjorde at vi bare spiste frokost her. Litt sure kelnere. Men i marina området ca 500 meter bort var det mangeine og ulike restaurtanter i alle prisklasser. Motivasjons kurs for de ansatte. Kanskje ansette flere eller få dem å jobbe mer. En enkla sak: hotellet hadde en fin bar nede vid havet med fantastis utsikt. Den stenger kl 17.00. Da skulle den åpnet med 2 timer happy hour i solnedgangen med cool musik.
- Av 5 restauranter var kun en åpen. Dette burde det vært informert om påhjemmesiden.- Bør ikke koste penger for å benytte fasilitene I SPA- området som innendørs basseng. Dette medførte at vi heller ikke gadd å bruke penger på behandlingene. - Siden det ikke var strand ved hotellet burde det vært lov til å bruke ball og leke ved/i bassenget og hoope/stupe. - Bestilte standard rom og fikk tildelt et mot bakgård. Måtte betale 10 euro ekstra pr natt for å få rom mot fremsiden selv om hotellet var så og si tomt. - Siden hotellet ligger så avsiden til og det ikke var off. Kommunikasjon I nærheten burde hotellet hatt shuttle-busser til byene. - Burde vært tydeligere beskrevet at hotellet ikke hadde bademuligheter I sjøen.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
all, the service, the room, and the price/quantily
clean comfortable room bar staff, evening meal
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
nice seaview room
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
Good location. Good staff. No gift shop.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
siwmming pool food
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
The entertainment was a bit poor but the kids liked it
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
everything was perfect,food pool staff,location