Cheyenne Hoteller

Bed was comfortable and the room was clean and bright. Staff was very helpful when we arrived for a 11:00 pm check in and I realized I had made a mistake on my booking and realized we were a bed short. Continental breakfast left much to be desired (we actually left and went to have breakfast at Denny's after trying the "waffle" item offered). Entrance to the hotel's parking lot was like driving through the Grand Canyon and the run-down building next door gave us some doubts as we were pulling in.

Breakfast was ok We didn't get the room we booked, and had to pay more for the one we did get. Our neighbors yelled until 3am. One lamp had a missing switch. There was no tv remote, but that didn't matter, cause the tv didn't work anyway. The bathroom was tiny. And oh yeah, our "nonsmoking room" smelled like smoke and had an ASHTRAY in it!

The outside appearance was trashy. Very ghetto looking. We had bugs in our room, and the air conditioner didn't get cool enough for us to sleep well. When we left, I noticed a broken personal bbq outside on the grass, and the ice machine only gave a half of a cup of ice. We wouldn't stay again.

it was a place to stay the bed was terrible, not sound proof, every time to persons moved up above us the floor crecked, the worst thing Not Hot Water for the shower.

Bed was comfortable Toilet not working properly

easy too find bad parking, lumpy bed , up and down hot water in the shower , no heat or ac , lots of outside noise , tv remote not working . no clean sheets or towels with out having to ask .

Staff was courteous. Do not recommend. Price was substantially higher than Boise La Quinta and hotel was at least twice as old with no updates. Room, furniture, carpet and bath were old and worn. Bed was uncomfortable and located too close to hallway door. Hallway light from gap under door and continuous noise disturbed sleep throughout the night. Bath towels were not much larger than hand towels and quite thin. Hard to locate an electrical outlet that was not already being used. Plenty of other choices in the vicinity though, as others have pointed out, most Cheyenne hotels are pricey by comparison.

Staff was super helpful and accommodating Most run-down La Quinta I've ever stayed in. Not very clean at all, and older. Not a bad room overall for say an economy motel, perfectly adequate, just not at all what I expected from a La Quinta--be aware.

The staff was friendly. That's the best I can say about this place. This hotel was filthy. The pillowcases had not been changed and were covered in dirt and hair. There were dried blood spots on the bedspread. The carpet was stained and spotted. And the bathrooms looked like all the filth had been mopped into one corner of the floor and left there. There were no working lightbulbs in the bathroom. We asked to switch rooms, and the second room was even worse. Additionally, pets are allowed in ALL the rooms, which is a good thing for people with pets but not for people with severe pet allergies. There are no designated rooms for people with pets, but the receptionist assured me that even though pets were allowed to sleep in all of the rooms, they "deep clean" everything following a pet's stay. This could not be farther from the truth. We moved to one of the rooms that had been "deep cleaned" and had to leave in the middle of the night because there was so much pet hair that my daughter had an allergic reaction and couldn't breathe. This place is disgusting. Don't waste your money.

Nothing at this point. Customer service. No one was at the door at 2:30a.m. to let me in to check into my room. I ended up staying at another hotel nearby called My Place for a cheaper costs without a reservation. Because of this you still charged me for my room even though I could not get in to check in and now I may not get my money refunded for the room due to your poor customer service of not being available to open up the second locked lobby door to let me in to check in.

It was priced ok. The carpet was highly stained to the point we wouldn't let our 7 year old granddaughter on the floor to play. We also chose to wear shoes when walking on the floor.

The restaurant staff (hostess and bartender) were great. I'm not sure if they're part of the hotel, but they're the only positive experience I had there. Worst customer service I've ever experienced. I work in the hospitality industry so it takes a lot for me to say that.