Bestill Budget leiebiler i Philadelphia

Fordeler: check in was fast

Ulemper: The car was extremely dirty. Had to go to the car wash so I could see out the back window. Gas tank was supposed to be full, it was not. No one available for the return. Just left the car and got on the shuttle. I hope the bill is correct.

Fordeler: The price was great

Ulemper: The Philadelphia desk staff is THE WORST & waited in 23 degree weather for 25 minutes for a shuttle back to the airport to catch my flight - shuttle never arrived & we were advised to lug all of our bags through & across the PARKING LOT to get to Avis (next door) to get their shuttle because Avis shuttles were running every 10 minutes ... terrible experience

Fordeler: The staff was overworked and clearly stressed, and the line of people in front of me was long (we waited 10-15 minutes to be seen). But the woman who serviced me when I picked up the car was courteous and professional.

Ulemper: When I returned the car, I was charged $169. The price I was originally given when I made my reservation—the price I agreed to—was $85.83. I was billed for miles and I was also billed for dropping the car off in a different state, even though my original quote specifically stated unlimited mileage and a drop-off in Maryland. I was able to get a refund for most of the incorrect charges, but it was frustrating and burned time I didn't have to spare. There was also a lot of chaos and general confusion in the office. Needless to say: it wasn't a great experience.

Fordeler: Pickup was quick

Ulemper: Requested car was not available without waiting for who knows how long. Had to take a more expensive car.

Fordeler: I was upgraded to a better car because the car I had reserved had not even been cleaned.

Ulemper: Customer service agents at drop off location at airport were very unhelpful. The car I was initially given had food crumbs on the seats and a lighter in the cup holder. It was so dirty that we couldn’t sit in it. Luckily we were assigned a cleaner car right away.

Fordeler: Drop off - including adjustment - was easy.

Ulemper: Car smelled like cigarette smoke. Gross.

Fordeler: Drop-off was easy (though somewhat disorganized and short staffed looking).

Ulemper: The car smelled terribly of dead fish and cigarette smoke. The car performed very poorly, as if it needed a tune up.

Budget turn in area was filthy

Fordeler: Easy to turn in.

Ulemper: The place was dirty, the bathrooms were dirty, Not enough workers.

Fordeler: .....

Ulemper: .....

Ulemper: We waited over 30 minutes for a van and. Made repeated attempts, all unsuccessful, to contact Budget my phone. We ended up using another company