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A central location, well appointed, an excellent breakfast, relaxed. The high standards of cleanliness and comfort. Efficient staff. It played a great part in making our visit to Bruges a great success. A minor point worth considering - We would have liked some drawers in which to put our folded clothes. There was plenty of hanging space in the storage unit. Some of the staff could have looked a little happier.
i thought the hotel decor was exceptional for a city hotel beautifully appointed reception rooms there are two parts to the hotel and the second part would be slightly less impressive than the first older part but not a big issue otherwise lovely hotel great location
The beds are very comfortable and soft. The breakfast selection is good and diverse. The shared areas and the old building have a nice ambience and classical style. The hotel is situated very centrally so you are never more than 25 mins walk away Certain members of staff at the reception were getting by putting in the minimum required effort when handling questions and requests. Pro-active is not a word I would use. You can drop off suitcases but you have to put them (yourself) in an unattended, unlocked area, which was rather odd.
Stayed 3 nights in November 2010 for an average of 145€/night breakfast not included. Very nice modern hotel ideally located in downtown Bruges. Standard rooms are clean and spacious with an 'assembled' queen bed, an armchair, a desk, 2 closets, a full-sized bathroom with shower and bathtub. View on the canal for some rooms in the back building. Bar fridge & LCD TV. Lights turn on and off with the key card. Free wifi on request at the bar. Parking below the hotel building. Facilities include a restaurant for breakfast, a very cosy bar, a small gym, and a wellness center with sauna & hammam. Walking distance from main shopping streets, restaurants, and museums. The staff are extremely helpful and speak good English. Queen bed was in fact 2 single beds... Gym opens at 10:00am, way too late!
Fabulous room in the old part of the hotel, sumptuous decor and very clean - more 5star! We had upgraded and was worth it. Enormous double bed and beautifully soft and comfortable, in fact probably only the second most comfortable we've had in the world. Staff were very helpful, and all spoke fluent English, arriving on a Sunday they checked the restaurant in town was open and made our reservation whilst we toured the town. (excellent idea as it was fully booked later). Breakfast was plentiful and of a super standard - even the scrambled egg! Parking was easy and secure and €20 for 24 hours good value. The breakfast room was very hot. Be aware there is a youth hostel up the street and as it is a city hotel in an historic part of town there can be a little noise, this didn't bother us in the least, but it could.
Beautifully grand hotel, immaculate throughout. Rooms were superb, décor, bathrooms, all Ist class Excellent breakfast, vast choice hot/cold, all served in very pleasant dining room. No bad points.
Unquestionably the cleanest, nicest, most accommodating, and all around best value of all the 4-stars I've stayed in over the last 2 months. This place is incredible. Everything was great
I found the staff very aatentive and polite. The hotel is quite opulent even though some of the rooms are hard to find.
Friendly and helpful staff. Great location. Room was excellent. Breakfast was delicious.
Hotel was clean and just off Market square, very convenient to historical district. Our room had a terrible odor one of the days we were there. Smelled like sewer backup problem.
clean, friendly, efficient close to city sights
Beautifoul, very very good Nothing
Vi likte best den flotte beliggenheten noen få meter fra Markt i Brugge. Ellers er arkitekturen på bygningen meget tiltalende. Fine, lyse farger konsekvent brukt i interiøret. Meget bra service i resepsjonen, hyggelige og hjelpsomme mennesker. Vi bodde i rom nr 515 der luftkvaliteten var dårlig. Det var på en varm dag mye varmere og fuktig enn på hotellet ellers.
the family feel and the position was excellent No...................
The staff and the location. The room was a fraction too small for the price.
the luxurious room and attention to detail in every aspect - even the silver cutlery usd for breakfast and the crystal glasses used in the bar.
The service, the staff and the location
The location is superb. Excellent breakfast, well served. The reception staff were particu;ar;y helpful. We changed rooms because the one we had booked was very cramped. It cost us more but it was worth it. It would be helpful if some warning of the room sizes was available when making the reservation.
The location is excellent.Staff very friendly Our room was very small even by European standards and would not have wanted to stay there more than one or two nights
Beautiful lounge. Comfortable room. Good breakfast, but very expensive.
Lovely people and very helpful. Excellent breakfast and great position Our standard room was small and dark ( tree outside window )and poorly lit.The WC was squashed into small space beside the bath and very difficult to use.
The charm, location and room facilities of the hotel. The staff could not have done any more for us. The wasn't a restaurant on site and no tea/coffee facilities in the room.
The friendliness of the staff The air conditioner was right above the bed!
Veldig sentral beliggenhet. Nyinnredet, rent og pent. Veldig hyggelig betjening i resepsjonen. Fikk ett veldig godt sommertilbud på pris. Hvis jeg skulle betalt full pris som var listet på hotellrommet ville det vært for dyrt.
Meget sentral beliggenhet, trivelig betjening både i resepsjon, romservise og i frokostsal(all betjening var hyggelig og bra)
Svært sentralt og bra hotell til en rimelig pris.
Mulighet for lett måltid på kvelden kunne vært der
Et flott hotel som ligger meget sentralt i Brugge. En fin bakhage, og vennlige personale. En meget god frokost. Brugge er en fin by som vi skal besøke igjen , da blir dette hotellet første valget.
Very comfortable, modern, light and bright, close to the centre, quiet, elegant.
Hotel decor is very nice, relaxed atmosphere and a good breakfast.
Beautiful hotel with a luxury feel,very comfy bed and spacious bathroom.superb room. Breakfast was mediocre for a 4 star hotel,cold bacon and eggs. Unfortunately this hotel us located opposite a youth hostel so any rooms facing on to the street will be disturbed at allhours by the residents as we were.
Beautifully decorated, very clean & comfortable bedrooms & bath, very friendly & competent staff, good location, nice breakfast
the welcoming staff amd the lovely room
Perfect location for Brugge sightseeing (2mins walk from Market Square), staff very helpful and friendly. We had an executive room which exceeded our expectations; as did rest of hotel. Onsite car park was ideal but has limitted spaces - so book early. Would definitely book this hotel if visitting Brugge again. Disturbed by noise (revellers) from street in early hours of morning on first night - second night ok - location of hotel more than compensated.
had a lovely peaceful room and the breakfast was good
Friendly helpful staff. Excellent room and hot buffet breakfast.
We could not open the wardrobe doors without having to move an arm chair.
There is no restuarant and staff weren't good at advising where to eat when they did recommend and we finally found the restuarant it was fully booked!!! The lack of parking facilities especially as a disabled driver was very inconvienient finally found somewhere which was a 10-15 minute walk from the hotel. I wouldnt stay at the hotel again. Nor would i recommend it
Stedet hadde avgjort karakter,men var santidig litt dystert,,ed mange trapper slik at lite velegnet for eldre mennesker..Personalet var få og lite medelsom.Vi ble oppgradert til et kalalrom istedet for hageutsikt.kalanalrommet var imidlertid svært støtbelastet med bilkjøring hele kveld/natten slik at lite søvn. Se ovenfor.
I liked everything during my stay at the Martin's Orangerie, especially our room, it's design and cosiness
1. Good central location 2. Comfort and charm 3. Parking facilities 4. Good lighting, mirrors and hairdryer in room (important for women!) 5. Helpful and attentive staff 6. Cleanliness of room 7. Excellent breakfasts
Very Nice hotel with good location. Main areas of hotel were pretty and well decorated. Room was clean. There was not a shower in our room! Only a hand held shower in a bath....holding the shower head while trying to wash your hair is not that much fun. For a four star hotel, I expect a decent shower. The carpet in our room was quite old and stained as well, but the rest of the room was very nice.
A nice, comfortable, hotel in a good, central, location. Staff were very efficient and helpful.
Your hotel is quite unique in a way, and had a good relaxing feel to it. Classy without being over elaborate. None
Location, design, friendly, helpful, luxurious, comfortable No soap in bathroom. Hair dryer not powerful enough. Nice rug but was slippy.
staff excellent room was at street level
Beautiful hotel and very quiet despite it's central location. Excellent staff with the perfect balance of efficiency and friendliness. Extremely comfortable bed!
Hotel staffs are great! location is good, hotel room is very comfortable even it's small. bed is comfortable as well.. breakfast is good, nice view by the canel. it must be really nice if go during summer time none
An excellent location to the heart o Bruge The staff were slow, and were not friendly to tourists. Rooms were not available until 3pm no tea coffee facilities in the room
The view from the room A proper shower fitting would have been nice
Very convenient position close to shops and museums.
The view from the room was excellent, this was the best thing about the hotel, it's location. The staff were not particularly friendly or professional. The manager was better but there was a general feeling that staff did not communicate to one another and of disorganisation. The room we stayed in did not resemble in any way the example pictures shown on the booking.com website; by comparison it was a much lower standard and definitely did not deserve the description 'recently renovated'. On complaining about this we were offered free drinks which we subsequently had to ask for on the last night which felt awkward. For what we paid the room was overpriced and misrepresented.
It was clean and suited our short stay. It was a beautiful old building, full of character and in an ideal situation for visiting all the sights. The room safe did not work but alternative arrangements were made and the bathroom door did not close properly.
The hotel staff were really helpful from the point we booked and arranged to be there when we arrived on Eurostar from London (just after 11pm). We felt very welcome and were comfortable throughout our long-weekend stay. Everything was good.
location decor and breakfast
Its location in the centre of Bruges is ideal, and the building has a lot of character. The room was spacious and comfortable. The style of decor in the room was bizarre, and needed up-dating.
The location was central to all of the sites Brugge has to offer. The mattress had a plastic cover under the sheet similar to a hospital bed. Also the pillows were very old and in need of replacement.
God service, hyggelig og vennlig personal. Beliggenhet utmerket og ikke minst mulighet for parkering i egen garasje til en rimelig penge. Frokost var ok,men kan med fordel gjøres bedre både i utvalg og utseende.
god beliggenhet, hyggelig hotellpersonale, rolig strøk, rent Badet var for lite, savnet vannkoker på rommet
Særpreget hotell, kjempebra beliggenhet, rolig samtidig som det var sentralt. Fantastisk frokostrom med mulighet til å spise ute i hage. Vennlig betjening. Rommet var litt lite.
Et usedvanlig hyggelig hotell. En perle blant standardiserte kjedehoteller. Rent og pent og med personlig service. Nydelig frokostrom. Mulighet for garasjeparkering er også strålende for den som kommer med bil Absolutt ingen!
The relaxed informal atmosphere, a very welcoming feeling. Nothing was too much trouble. Good advice about where to eat from staff.
It was all wonderful. Fairytale setting with friendly and helpful people everywhere. I couldn't stay longer!!
The hotel is ideally located for exploring Bruges' historic centre on foot. The restaurant is excellent and reasonably priced, and there is a roaring fire in the bar. Could find nothing to fault it.
location, great price, great clean hotel with own parking nothing we didn't dislike
The location and the staff
The chocolate fountain included as part of the breakfast buffet The room was much smaller and not as luxurious as the photos on the website
all was perfect!!! n
the politness of the staff and the location with car parking no, only that the bath was a bit stained not dirty just stained through age but not a real probnlem as we had a shower
Had two rooms with family including myself and wife and two children, 6 & 8, and a 21 year old friend. The hotel is one of the best botique hotels I've ever experienced. The staff was great, spoke English which was important for us, the hotel room was incredible and the location is the best in Bruges. Nothing I didn't like but with family I'm glad I got two rooms.
Lovely boutique hotel with very nice large rooms. The staff spoke English and were super friendly and helpful which we appreciated after having just come from Paris. Wish we could have stayed more days to enjoy the spa. I would definitely like to return for a longer stay. Nothing to dislike about this hotel. Everything was perfect. Great value.
Wonderful property and staff. I'd hate to pay full price, but one of the nicest small charming luxury hotels I have ever stayed at! Will definately return. Brugge and De Tuilerieen the nicest surprise of 2 weeks in europe. Bar could use a couple wonderful beers of Belgium on tap.
An extremely luxurious and comfortable hotel with friendly and helpful staff and placed in just about the best position for visiting Bruges. Road outside the front rooms overlooking the canal is relatively busy and very noisy at night from cars rumbling over the cobbles.