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The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
View Poor ventilation. Room needed a little tlc
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
location initial confusion about reservation
The city of bath is fantastic Nothing
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Clean and roomy. Nothing!
Modern decor Thin walls and doors.
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
location, lovely building, view from our window
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
top class,all the staff were so helpful and friendly, great breakfast
Staf very friendly, great location for city centre and room quiet and comfortable.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
Sentral plassering, parkering på hotellet. Søtt bad Dyr parkering. Rommene kunne trengt oppgradering.
Sentralt, samtidig rolig, stort deilig rom, gammel fin stil, vakker moderne bar. Frokosten på hverdager var upraktisk fordi man måtte bestille og vente på det meste av det man skulle spise/drikke.
Hotellet lå pefekt til sentralt i byen. Bare to kvartaler unna hovedgt ved en koselig park med krakker. Lå i en superkoselig, veldig sentral del av byen. Vil gjerne bo der igjen. Vi var veldig fornøyd, kommer ikke på noen. Det er et gammelt hotel, men flott restaurert. Fine bad m godt plass, gode senger og super frokost. ;-)
Friendly staff and nice room. Quiet location. Walking distance to attractions. Child charge too high (35 pounds for a 3y old using existing bed with parent). Breakfast below average but expensive. No elevator.
Well located, friendly, beautiful, clean Our room, #2, was very small. They graciously removed a chair and fan which gave us more room to open a suitcase. There was no surface to put a toiletry bag on, or even to empty a pocket. It was lovely to look at, but not so practical to live in!
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
The breakfast provided was excellent - good choice, quality and service nothing
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
Just a short walk to all the restaurants and shops None
The high standard of the accommodation and friendliness of the proprietor, and its location.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
Et helt greit hotell med flott og sentral beliggenhet. Teppegulv på rommet.
Nærhet til bykjernen. Akseptabel standard på hotell, litt lavere på rom.
Synes at rommet var for enkelt, dårlig seng, virket gammelt, og dermed ikke helt rent. Er vel kostbart å pusse opp i en gammel bygning!!
Hotellet er svært sentralt plassert i gangavstand til sentrum. Varmt og slitent, med østeuropeiske ansatte.
det lå nærme sentrum begge rommene både det enkle og det dobble var skittent, nedslitt og det var mye lyd og bråk.
bacon and scrambled eggs at breakfast - excellent!!!! Very good coffee, too. Room felt like home from home - quirky, spread out on several levels so didn't feel claustrophobic despite being quite small. V. helpful reception staff. Would have liked food service beyond c.9pm as i was working late.
Everything Bed was somewhatr soft, causing damage to back
Modern but not overpowering. No surprises. Everything was as stated in the information provided in the website. The stuff was very friendly and informative. Overall, a very good experience. Will definitely use this hotel again
The staff were really friendly and welcoming. The location was brilliant. Small but comfortable, well furnished rooms. It was a bit hot in the room but I just adjusted the heating and opened the window for a bit. A little street noise overnight.
staff were friendly and the rooms were clean and nice. there are many stairs and no elevators and this was a little difficult for my parents to navigate with their luggage
Very friendly staff. Brilliant central location.
The bathroom was a good spec. Good to have sky movies Nothing - good value for the price
The staff were all very nice and friendly. The hotel is very close to the Royal National Hospital for Rheumatic Diseases, which is why we chose it. My wife is an outpatient at this hospital, and disabled. The hotel staff could not have been more helpful. The beds were comfortable too.
The hotel was really central, the rooms were super clean and well presented, the staff were very friendly and helpful and the breakfast was really good.
I like the modern decor in the hotel. That the car park was about a 5-10 walk away from the hotel.
Lovely rooms. Vey helpful parking arrangement
no parking available
Lovely room, very comfortable Couldn't find any tea making facilities in the room
Lovely room and excellent service from friendly staff. Our meal in the restaurant was outstanding.
The room was good and the beds were very comfortable. The breakfast was very poor; staffed by very inexperienced people; this needs urgent attention.Absence of tea/coffee facility in the room. A small frigde with drinks.
Quietness, design, location For this category of price, we should expect to get natural fruit juices and free newspapers for the breakfast
A very well run hotel perfect location to stroll into Bath - food superb The room was at times a little too hot
The staff was amazing, very friendly and helpful, always smiling and happy to help. The complimentary valet service was very much appreciated as the area is very busy. The hotel feels like you are in a luxury version of your own place that landed in a lovely city. A little bit expensive even though I went through booking.com. Breakfast was very nice but only served through 10 on saturdyas and 10:30 on sunday. I definitely recommand the "same same but different" bar 100 m away who served the best breakfast I ever had and for a very good price, cheaper and better than at the hotel and open through 1:30 pm...
Friendly staff, top-notch service. The room had a wonderful atmosphere. Meals at its restaurant, the Olive Tree was excellent too.
The hotel was full of character and well thought out. The staff were unbelievably helpful and nothing was too much trouble... they even dried our swimmers for us on our last day! I would whole heartedly recommend this hotel to anyone visiting Bath. Oh and I love the valet parking!!