location, helpfull staff, the variety of breakfast no
We enjoyed our stay at this hotel, the staff were friendly and helpful and the rooms very pleasent. It was in a good postion in town. No car parking facilities.
The friendliness of the staff, and willingness to assist in smallest of the query. A small fan or aircondition in the room would have been useful
Its location in the town close to free parking. Reception staff were friendly and helpful. Breakfast choice was limited if you turned up in the latter half of the advertised period. Staff were looking to get tables set for lunch.
clean and comfortable, friendly staff.
fire not lit in lounge
Good access to town centre Access by car is rather difficult - I got a severe talking-to from a policeman for stopping outside to pick up our bags when leaving!
Cheap and good hotel.
We had to wait 40 minutes on entrance day (no one on reception). We had toilette ammenities only first day. Last day they "forgot" to arrange our room, but not to enter and open our balcony. We had separate beds and spring matress were not comfortable. Courtains were very tight and few daylight available. When closed by key (at night) outside door of hotel opens with difficulties.
Beutiful location. Great value for the money. Convienient and warm
great view, great location
the property is magnificent food on site is expensive
Location and situation
The Spectacular location Food not up to 4 stars
Nice room , beautiful surroundings , good food , town is fun Not that I did not like but looks like it's time for a remodle.
The site, access to wonderful Romanesque churches, lovely friendly staff and really excellent food Signing of access to the hotel coming from the north. We entered by the first opening & had to turn around & go back to the road - not easy!
best location.beautiful rooms and view. most of the staff do not speak english. wi-fi was not availeble in the rooms.
The location in the Pyrenees was wonderful if you are into mountains. A very modern hotel in excellent condition. More a place to stay in winter than summer. The town of Vielha is 2km away but looked a thriving place and very suited to the winter sports enthusiasts. Plenty of car parking space but limited close to the hotel entrance.
hotel was warm, spacious and with great views. was not within walking distance of the town.
Although we stayed only for one night, our experience was absolutely great. The hotel has a perfect location, at the city center but with a wonderful view to the valley. The staff were very welcoming and helpful. The room was spacious and comfortable. Breakfast was excellent with a wide variety of hot and cold plates. Will definitely come back! We had a problem to locate the hotel, even with a GPS. the receptionist was aware of the problem but it seems that the hotel doesn't do anything to solve this problem (Inform Google to update Google Maps with the hotel's address)
the room was very confortable. the spa is exellent.
We had some very strict dietary requirements (strict vegetarian and no onion or garlic!). The hotel staff were excellent, and went out of their way to accommodate our needs The pillows were so soft, there may as well have been none - made for a very uncomfortable nights sleep.
Very nice staff, god value for the money. More international television.
Good location Food was ok but not brilliant
Excellent location, great spa facilities, very friendly staff, very good breakfast and free hot chocolate after a days skiing, really enjoyed it.
The space and the swimming pool. Non
The atmospher was calm, the staff was very kind, the breakfast very complete, fresh. We appreciated also the swimming pool and sauna free. It seems calm because we have no neighbourgs during 5 nights. The last night a family with young children arrived in the room next to you at midnight. It was very noisy, it seems that all the family were in our rooms !! it's the alone negative pouint of our stay.
Room was very spacious and comfortable. Buffet breakfast was good.
we thought the layout was fine and our children enjoyed the amenities. The appartment hotel was well situated close to the center (a short walk) and no noise. breakfast was a bit flimsy. Could have been better presented
The room was very comfortable and well equipped. The Spa facilities were also adequate and relaxing.The Hotel is only a couple minutes walk from the middle of town, and had a very relaxing and comforting atmosphere. the jets in the hot tub sprayed cold water. other than that, the hotel was perfect.
Nothing in particular. The hotel is a bit "out-dated" and in need of a management that not only keep things going as they have for the last 25 years. The announced "breakfast included" was not available and we were instead directed to the cafeteria next door, probably also operated by the same owner.No real breakfast offer, but simple sanwiches. At no cost, but anyhow...
We found this to be a delightful hotel with a strong family atmosphere. All the staff were very friendly and extremely helpful. Our room was excellent, and breakfast and dinner were very good. (We were staying only one night, off season, so did not use the facilities of the pool etc.)
A comfortable and welcoming hotel, individual and eccentric. Great facilities at a good price.
The friendliness and efficiency of the staff , warm and comfortable room and unique decor.
welcoming and comfortable
Friendly staff. Excellent room with view of mountains. Nothing. (1 night stay only).
Very well maintained, and super clean rooms
Most people stay here with small kids, and sound isolation shall be improved. No kettle.
everthing was wonderful'very good hotel.the room was very good no
Spacious, walking dstance to town centre, friendly and helpful reception staff Reception closed 14.00-17.00
We were reallocated to the Vall Blanca aparthotel, very nearby and comments are for it, but the Eth Palai appeared very similar, though a bit newer.
Very comfortable for a night or two, if not perhaps suited for a long stay. Would be excellent for those with children. Only the town in is located in!
Space and cleanliness. There was no one at the reception and the door was locked when we arrived at 7:30 pm. We had to call an attendant to get the number to unlock the front door.
The room was wonderfully equiped, the staff member, Patricia, was exceptionally attentive, extremely helpful, and words are yet to be invented to describe her outstanding service.
Excellent standard for low price. Amazing views of the Pyrenees.
Excellent friendly service, free parking oppisite, good breakfast, quiet position but near to centre Ville. Balcony with wonderful views, and hotel was very clean. Room a bit cramped as it had 3 single beds in it, but otherwise comfortable and clean.
The staff was very friendly and the room was immaculately clean. The parking lot was just across the street and very convenient, as were the shops nearby. The breakfast was great, with lots of choices in a nice room with cool, hip music. I'd return! The code they had me type in for the internet was in all caps, which left me trying to figure out what was wrong with my computer for about 20 minutes. Until they told me that the code was in lower case. Go figure.
Friendliness of the staff.
The location of the hotel was excellent and the free parking a god-send in this busy town. The hotel did exactly what it said it would and was a real bargain at the price. Breakfast was good, staff very helpful etc etc would def stay there again. A little noisy as all the hotel floors are 'wooden' and one can hear everybody moving around - but for a three day break at the price we paid it was not a huge problem!
Breakfast was very poor.
The views from the room, and the comfort we enjoyed The buffet for breakfast, food was not so fresh as we'd like
Mountain views from the hotel room were amazing. Close to town centre. Easy parking. Restaurant rather clinical so didn't try evening meal there.
Good, basic hotel with good breakfast. Quite near to the city center. Noices from other rooms can be heard.
Modern comfortable hotel, room a decent size, clean and with everything you need, handy for mountains and 5 mins walk to the town centre. The two reception staff we dealt with were really helpful and friendly, Breakfast was good value and buffet style.
Everything. A very warm welcome, lovely rooms, excellent breakfast, location central but quiet, sauna and gym. Usually able to park in the square close to the hotel, but might be necessary to park elsewhere occasionally. However, parking in Vielha not normally an issue.
Staff very helpful. Breakfast buffet was very, very nice. Good location for getting out and ambling through the town. Parking a bit tight but doable. Strong wifi in the room was a pleasure. Overall a really nice cozy hotel in a nice mountain town. Well worth a stop and stayover.
The breakfast is good, the town is beautiful The rooms are smoked, even though I asked for non smoking rooms.The parking cost 8 euro, but there are plenty of free parking all over the town. The rooms are very small, and there are no air condition (it's hot in the summer ,about 28 at noon). Some of the staff doesn't speek english.
Small but very weel kept and confortable. Good size room, clean and nice. In a very quite part of the town where the buildings are old and original.
clean, well run, courteous staff, good value, all in all we were very pleased with the hotel.
Friendly staff and good location in the town. Good room rate. OK hotel if you are just sleeping there and for just a night or two. No air conditioning made it difficult to sleep. It was a pretty noisey hotel where you can hear toilets and showers going as it they were in your own room.
A great hotel. Small and comfertable. Very nice decorated.Very nice location. Much recommended!!
great hotel! very comfort room! great location!
The place, the city is beatiful nice to escape the big city where I live normally. No
The hotel was in a great location in the centre of the old part of town. The staff member who checked us in was very friendly & helpful. The room was good & the breakfast was very good. Overall it was excellent value. Would definitely go back.
The kindness of the hotel staff, the size of the rooms and the location. The room was a bit noisy and the matresses not very comfortable.
It has been great to stay at that hotel,nice staff,clean & nice breakfast. T.V. was small,no many channels.Main door lock was difficult close,always worry for don´t break the key inside.
4 bed room was large and served it's purpose well for a family. bathroom was able to be accidentaly locked by children
Easy to find, plenty of free parking, breakfast was good, town is lively with plenty of restaurants Noisy - road to the front, mountain river to the rear and could not get the air conditioning to work to enable us to close the window - need earplugs ! As with 95% of hotels, there is no info on how to use the a/c
Good location easy to park motorbike outside
Easy to find. Good location in a lovely Spanish town. 2 minutes walk up to town square. Big room, nicely furnished. Very good buffet breakfast, orange juice was not watered down (this is unusual). The restaurant wasn't open at night, but next door just up the hill is an fantastic restaurant with top-notch service, excellent menu del dia at night including duck starter and great steak main course Staff didn't speak any English. No internet access. We stayed one hot night at the end of July. No air conditioning meant we had to leave the windows open, and of course being Spain there were dogs barking all night. This hotel really needs air-con.
Good breakfast. External appearance of hotel very unappetising.
Excellent hospitality and helpfulness throughout. Clean, spacious good quality rooms. None
Friendly, helpful and accomodating staff. No
Good location and superb breakfast choice. Pool too hot and the brochure picture makes it appear bigger than it is.
The hotel was very nice, attentive to our needs and excellent value for money The spa opened after 1700 and you had to pay extra (but I suppose this helpsed to keep the room price down)
No help to transport luggage to and from room.No help to find a taxi.No room service at all during the day until 8:00 pm. If you get sick as I did you stay all day with no food.or drinks.Nobody could help me to buy something outside.
good rooms and beds, clean bathroom, OK installations, friendly staff bad management of room heating, too high at night and none during the day, without possibility of regulating it. Improvable breakfast (no variation, few options).
Staff knew me. I had ordered wine one night and could not recall the name the next night but the staff knew and sent it up to my room for me.
Kind personnel who was waiting for our arrival till late hour to prepare us a dinner. Food was very tasty. The rooms are comfortable, very nice outdoors. I'd recommend this hotel to stay in a beautiful Pyrenees.
The size of the rooms, the comfort, the spa area and the breakfasts. Too hot in the corridors!
Good, well equiped room. Comfortable.
front desk staff were extremely helpful with dinner reservations/recommendations!! the fee (10 euros per person) to use the pool and sauna was exhorbitant. There should only have been a fee for massage services, not core swimming pool access and/or access to the sauna, locker rooms etc.
easy access and close to shops and restaurants Reception closed at 9pm and nobody available after this time in the building.
Cheap Breakfast poor. Staff service poor
Proximity from the centertown. You can park the car very close to the Hotel. Our apartment bathroom smells strange.
It was a wonderful experience. Called earlier to notify of late arrival and staff left key at front so we could get in late at night. Very accomodating! No - Was a great experience
Excellent property, will stay again. Room too hot and no A/C, opened windows , then too noisey, a fan was provided in the room. In house info and a few TV channels in English and French would be appreciated - most of us don't speak Catalan ! Minor things - the place is really nice.
The beds were very good, so was the bathroom. If you sleep on the frontsite, then there is very much (too much) trafic-noice, nearly day and night.
the apart. is very good for family holiday the staff was not at my arrival(the keys were waiting in an envelope) .breakfast was not ready at all ,nobody was at the hotel to serve breakfast at 0730 in the morning inspite the declaration in the elevator that breakfast is served.
the receprion was open only few hours a day which is very uncomfortable
Cleanliness, location, value for money A bit noisy with traffic on the front side of the hotel
Excellent apartment, very well equiped and in a very nice city.
Pleasant and helpful staff. Very good value at 25 euros B&B for basic accommodation. No where secure for a bike which I kept in the room. However I was given a bigger room because of this.
everything was perfect,great breakfast, great location, i wish we had more days
I especially liked the staff, friendly and helpful. In overall hotel was clean as was my room. Breakfast was good and location nice! No complaints, a good place!
This hotel is more like a hostel. Room very basic, It was quite clean except for the floor which was very dirty (couldn't walk without shoes). There are better options in this price but if they are full I guess it's a decent option. However, you get what you pay for. breakfast very poor, not too much to choose from. There was never anyone at receprtion and you had to look for them. The girl in charge tried to convince us to take a very small room without windows and was not so nice when we insisted on another room. Also at night there were a few immigrants 'gangs' right outside our window and we didn't get any sleep- there was no one at reception (all night) to ask for help. what if there's a fire or something???
The staff was excellent - flexible (we were arriving late), very welcoming (chatted with us) and provided everything we needed. The room was fabulous - comfortable beds, everything provided, TVs, a nice lounge, our own bathroom. The whole little town reminded us so much of the Rockies in Colorado, and the hostel lived up to that. Definitely recommend!!