Townsville Hoteller

I attended a conference at the hotel and must say the food presentation was of a high standard and the morning and afternoon teas were excellent. I compliment the kitchen staff. The small size of the room an especially the bathroom. Condition of room and bathroom is now ageing and needs updating/renovating. When we arrived our room 320 had a leaking refrigerator and water was all over the entrance carpet and somebody had placed an absorption towel in the fridge. We asked for a room change and were given next door at 318. These problems should not be there when a quest enters a room for the first time. Also it was noted there is no ABC channel on the television set. Shower was good but bathroom needs an exhaust fan as constantly having to try and clear continuously a fogged up mirror to have a shave reaches a point of near anger. Also no provision of hotel parking for a quest car,valet service is not an alternative.

Meals in bar and resturant excellent,otherwise checking out was the highlight of the stay Lack of parking.Air conditioning poor

There was a good restaurant on the premises and the house-keeping was efficient. Very helpful reception staff. The rooms were clean but very much in need of an update, and there was a lot of noise from the surrounding area at night.

the convenience in the centre of the city breakfast

Great value for money and friendly staff! Bathroom/ toilet could've been cleaned better..

Nothing Booking rated this place 3 and a half stars, I wouldn't give it one star. The standard of the accommodation was disgusting. There was paint flaking everywhere in the bathroom. The toilet bowl was not cleaned. Stains littered the carpet. I took pictures of all disgusting areas, and can be provided. The car park was location 200m from the hotel premises.

It was cheap and clean and modern. Lots of parking space and close to retuarants as well. The cleaning service sometimes did not replace used items, sometimes the towels were not cleaned and replaced.

The unit was clean, basic and comfortable. The grounds were well kept.

Central location - supermarket city sights etc Design of the building - our bedroom had a lot of light entering during the night, from outside lighting on the verandah. This came in from window with venetian blind over the wardrobe, There was no way to block out the light

The only thing i liked about my stay was that it is centrally located. The noise from other residents simply closing door. I think it has to do with the design.

mini bar I stayed at one in Sydney and it was disgusting then thought I would give it another chance and my partner and I both agreed that we would not stay at another rydges again due to the fact that looks like it had the same things in the room for 50 years not very clean. building nice on the outside but not on the inside. one of the lifts smelt like rotten eggs. I think you should lood at redecorating and puttin new bed spreads on the beds. not relaxing at all

Friendly atmosphere Needs and refurb

The location of the hotel was good, with a variety of places to eat and drink nearby. The free parking was secured at night, which was great. The room was outdated - think tragic 1970's tropical look - and the lift smelled like a nursing home cleaning liquid had been used aplenty. Then there's the fridge - old, battered and need of defrosting (I have no idea what the house-keeping/management are doing).And then we got hammered for a credit card surcharge just to top it all off. Not a good experience - which sadly seems to be par for the course for Rydges hotels...

Friendly staff Rooms old and facilities old eg television etc

The room was not so much unclean as tatty the bottom of the door was all split and the hand basin chipped or marked ....very basic shower with curtain not the sort of thing I expected from Rydges.

Access to venues. Although our room was serviced on Saturday morning the sugar and milk were not replaced.