Rommet og selve hotellet pent og nytt Personalet kunne vært mer serviceminded
Grei beliggenhet..Flott å rent hotell.nærme stranden..
Fine rom Mottagelsen var dårlig, basert på rot/uklarhet med bestillingen. Var ikke bare enkelt å bestille gjennom booking.com..
Sentral beliggenhet. Vi hadde to rom med dør imellom. To balkonger. Vi dro tidlig avreisedag. Personalet ordnet frokost til oss. Veldig bra.
At det lå svært sentralt. At det var rent. Resepsjonspersonalet var "fraværende". Balkongen på dobeltrommet hadde plass til en person. Det var mange ledige rom med stor balkong, men jeg ble fortalt at jeg hadde bestilt med balkong, ikke terasse. Fikk bytte rom etter en del diskusjon. Dette bør booking.com være klar over.
Great room overlooking the pool Brekfasts were poor
Clean, Quiet, lovely town, great for a quiet break Little bit outdated but the food is good and the place is clean and good value for money
Good facilities in and around the pool, rooms were quite sound-proof for sleeping, Restaurant Staff could have been friendly.
very friendly and hospital
Well maintained pool and surrounding area. Balcony overlooked pool and not road. Nice approach to hotel and reception area.Food was good, evening meal could have been a bit more adventurous, but very good value for money. Would certainly reccommend to my friends.
I have booked two singles with extra beds in each for children.when we came we were told that there is no possible to get singles.so they offer two dubbles twise more expensive! so we had to stay in one room all together 2 adults and 2 children(1 and 10 years old).What for is booking?
the rooms were very clean and the bathroom was more than sufficient reception seemed very busy, therefore took time to book out.
It was a lovely relaxed atmosphere,very clean,good outdoor pool.We had a great stay there,the staff were all so friendly,helpful & nice,very professional,although on arrival for check in we encountered an impatient,rude receptionist,but once that was sorted our hols went onwards & upwords!! Great stay definetly will return!!! The food and nightly entertainment was disapointing.
a very good hotel,great food for the price
The staff were very friendly and helpful upon check-in and check-out. The hotel is located relatively conveniently and easy to find. The hotel is rated as a 4 star but I failed to see how this can be attributed to the room. The room was basic at best and was not what I expected from a 4 star hotel.
utsigten fra rommet var pen, landskap og hav. kort avstand til sentrum, og mange ulike og gode restauranger. Værelsene er små, og litt slitt. Morgenmaten er kjedelig, fx. ingen frisk appelsinjuice, og ikke ferskt brød, bare mye kaker.
Beligenhet, hjelpsomhet og bra service.
Jeg likte beliggenheten med utsikt over havet. Det var stille der, - ihvertfall på slutten av sesongen da vi var der. Maten var veldig god og betjeningen ytet topp service. Nei. Alt var bra.
Super beliggenhet, flott hotell og bassengområde.
Utmerket beliggenhet, følelse av luksus, veldig forkommende stab.
cleanliness, decoration and paintings on the walls, comfort Hotel did not have a parking place, we had to pay for parking nearly at the cost of a single room per night
Location and cleanliness N/A
Handy location. Helpful & friendly staff, did all they could to assist us during our stay All ok
Excellent location, especially if coming from Barcelona with a bus it takes only apprx. 10 minutes to walk to the hotel. Good location, walking distance to shops and beach. Friendly service at the reception. Breakfast ok. Room in 4th floor had balcony and view to the sea, large bathroom. Nights were quiet because most of the people were elderly or families with children and there wasn't any noise from the street. Not very soundproof walls, thin as paper so you could basically hear what happened next door and on the corridor. You need to pay for the safe (10€ deposit + 3€/day). Breakfast was served only fom 8-10 am. WIFI-connection worked only in the lobby. Asked for a double room but only got separate beds.
room, towels and bedding very clean. The breakfast choices were very good and plentyful. The view from our room was wonderful. swimming pool was always in the shade, sun bathing impossible, pool area in wrong position.
Excellent location Exceptionally clean hotel
Excellent hotel, very well located with clean and comfortable rooms. Friendly staff,good breakfast. An overall great place for children. The elevator was a bit slow...
I had a great time at neptuno, the service was good, helpfull staff and a terrific breakfast. i`ll be back. :-) only the bed, it was a little bit hard, everything else was perfect.
Very helpful staff, Breakfast was good with plenty of choice Small car parking area,
Nice and spacy room, clean and very quiet. The food was not very god.
Hyggelig betjening i resepsjon og spisesal (frokost). Parkering på sommeren er vanskelig, og dyrt.
Hotellet hadde passe gangavstand til stranden og lå sentralt i forhold til resten av stedet. Utmerket frokost, men engelskkunnskapene kan oppgraderes blant betjeningen. Nei
ok for an overnight stop rooms need updating
Great staff! Excellent location, however the food was not great. For such a nice hotel, I expected a better selection, better tasting and overall better quality meals for dinner and breakfast. Only the food. I loved the staff. They were very friendly and service- oriented! I appreciated how they had a breakfast prepared specially for my family because our taxi needed to pick us up a couple of hours before their breakfast buffet began!
Fantastisk beliggenhet. Hadde hotellet vært rangert med tre stjerner ville jeg sagt det svarte til forventningene. Fire stjerner er i overkant når det gjelder hotellets inneområder. Uteområdet var utmerket. Dårlig standard på rommet til å være fire stjerner. Mangler minibar/kjøleskap!
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
Very nice new hotel. Honeymoon suite was perfect.
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
front office help was excellent and very helpfull
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
The hotel was very central
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
God beliggenhet, flere basseng, Personalet var ikke uvennlig, men ikke særlig blid og vennlig heller, slitt hotell, bærer preg av mye ungdomsgjester, må deponere på fjernkontroll til TV, lås til romsafe, parkeringskort, etc
HYGGELIG BETJENING OG SENTRALT
The spacious entrance hall, the nice and cheap cocktails and funny barmen. The small balcony in each room. The cleanliness of the room. Rooms are fairly small and do not meet the standard of a 4 stars hotel. No hair-dryer, no mini-bar, no complimentary shoecleaner sponges, safe in the room is available just paying a supplement. Acustoc isolation is not sufficient. Reception is not open 24 hours.
everything was good
Good, clean hotel in a good location.
Nice hotel, good location, not on seaside, but quiet area. És nagyon kedves a délutáni recepciós hölgy, ugyanis ő is magyar :) Next to the hotel there is a construction site, but bearable noises.
The hotel had a very relaxed environment, and friendly staff who were helpful when assistance was needed. No
Honestly there is nothing to like at this hotel. The only good thing was the location - it's very close to the bus station. In Lloret don't look to find a hotel close to the beach because there are several nice beaches and you can only get to them by car or by bus. I especially liked Treumal Beach. Unfriendly stuff, horrible breakfast, room are basic (no hairdryer, no safety box, no fridge). Actually there is a safety box but you have to pay a tax plus a deposit and they give you the key. They ask you a deposit for everything, you want a hairdryer, you must leave a deposit. For instance we booked the room for 10 nights and were asked to pay 200 EUR at check-in. Because we were tired and didn't want to argue, we said ok. I handed my card to the receptionist and she introduced the amount for the whole period not 200 as she said. Of course that I refused to pay all the money. This was the most annoying, they don't treat you as a guest but as a thief. As for the breakfast, sometimes tomatoes, fruits and eggs were spoiled.
Good location close to bus station and less than 10 minutes for beach. Rooms were clean and comfortable although basic. Nice bar and pool area. Decent selection of buffet breakfast Not good value for money. 4 star prices for a 3 star hotel. Small pool and not enough loungers. Loud (and very bad!) music every night piped around the pool and bar area until midnight. Very spare on the toiletries and towels. No hairdryer in the room and had a leave a €20 deposit to get one. Again all this would be fine in a 2/3 star but not what I expect from a four star. Also the baggage room is open and unsecured - therefore you cannot leave any valuables there which is a bit awkward on check out day as we didn't want to take them to the beach either. No safes available once you have checked out for your valuables
location, cleanliness excursions taken from hotel - coach transfers not from hotel.
Great Location, Easy to find when arrived at bus station, Breakfast was good with lots to choose from. Good air con
The stuff was very helpfull, the book in is fast, the check out very practic. Perfect to busy business travel. The room are surprisingly small, the bathroom a bit careless.
magnificent view, very fine beach i searched for sand - no pebbles. We went for 2 days, and it seamed we've had a week holliday. I combined stay here with a match FC Barcelona ("we won"), and having seen Barcelona last time, now we got a good impression of what the "costa" can offer. When you look down to the beach, the pines, the swimmingpool, while eating breackfast, you feel half-way heaven. Price was a bit heavy, but all worth it.
Food was good, the environment was good as well. Nice swimming pool and beautiful beach and little bay The building was quite intrusive and out of contest, a big long concrete block. Quite expensive for its class. No change of towel in the evening by the maid who came to prepare the bed for the night.
Only fascinating views. The hotel is situated in a beautiful bay. Two single beds instead one double were completely uncomfortable. Furfurnishing and bed linen were very poor. The hotel isn't worth the money. It does't match his stated level of 5 stars. I was dissapointed. The breakfast in Santa Marta was poorer then the breacfast in third stars hotel in Barcelona. And tables in the restaurant, and lounges on the beach were not enough. It was really problem with them.
the atmosphere and the facilities
Excellent location for family with children. Quiet place. Excellent beach - yachts are not allowed to stop in this location. Nice rooms - big enough, clean, large balcony. Overpriced cusine, although it is excellent. But it is easy to get a good meal outside - plenty of resaurants around. Renting a car is almost necessary, staying in this hotel - it is impossible to reach anything without a car. Staff is not speaking English, except reception staff.
We lived in appendix - it very good and silent but WIFI works sometimes.No shuttle to the center of the city. You can take beach towel one time per day only.. Firm 4 star hotel?, very good but not 5 star.
Comfortable room, private location, excellent beach facilities, good tennis courts, friendly staff, good food.
I liked the location of the hotel....the landscape scenery is just fantastic...staff was kind and polite...plenty of parking...hotel is far from the noisy areas, thus perfect for a quiet stay. The room furniture and fittings a bit dated, although very clean...very expensive restaurant, we needed to have lunch elsewhere....you could hear noises from the neighbouring rooms....no gym...
the hotel is located in a beautiful area.it is also good that is somehow isolated from noisy Loret del Mar but you need a car to move arround. it is a good place for relaxing and it has a good restaurant.
Hotellet har god standard, og ligger meget sentralt til stranden og shoppinglivet i Lloret de mar. Hotellet hr to heiser, 24 timers reseptsjon. Betjeningen er meget hjelpsom, g vi ble meget godt mottatt. Da vi hadde avreise siste dag kl. 04.00 am. så fik vi denne dagen gratis. Hadde forventet at det skulle vært et kjøleskap på rommet.
God frokost og fin beliggenhet
Nydelig beliggenhet og hyggelig personale i resepsjonen og innen renhold. I restauranten kan personalet bli mer imøtekommende og blide; her var det ikke spesielt god service. Personalet i restauranten(e).
Beliggenheten var veldig bra ift strand og restauranter. Hyggelig betjening også. Fin utsikt fra rommet (sjøutsikt). Fordel med noe mer engelskkunnskaper i bar og restaurant.Vi synes prisen var for høy tatt i betraktning 3 stjerners hotell nærmest utenfor sesongen.
Belliggenheten var meget bra, samt at det var fasiliteter på hotellet som basseng og restaurant som var ok. Stranden tilknyttet hotellet var super! Rommene var av en litt eldre årgang og ikke alle har sjøutsikt. Renhold kan nok forbedres. Pris sett i forhold til andre opphold på reisen, var ikke optimalt.