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Rommet og selve hotellet pent og nytt Personalet kunne vært mer serviceminded
Grei beliggenhet..Flott å rent hotell.nærme stranden..
Fine rom Mottagelsen var dårlig, basert på rot/uklarhet med bestillingen. Var ikke bare enkelt å bestille gjennom booking.com..
Sentral beliggenhet. Vi hadde to rom med dør imellom. To balkonger. Vi dro tidlig avreisedag. Personalet ordnet frokost til oss. Veldig bra.
At det lå svært sentralt. At det var rent. Resepsjonspersonalet var "fraværende". Balkongen på dobeltrommet hadde plass til en person. Det var mange ledige rom med stor balkong, men jeg ble fortalt at jeg hadde bestilt med balkong, ikke terasse. Fikk bytte rom etter en del diskusjon. Dette bør booking.com være klar over.
Bassengområdet var veldig bra, minus for alle spilleautomatene som står ved siden av og ved resepsjonen. Måltidene var ikke noe høydepunkt. Har et barn med Cøliaki og da var det ingenting å spise unntatt frukt.
Hadde helpensjon. Grei mat. Fornøyd med at hotellet lå utenfor sentrum. Kort vei til supermarked. Lite turister på denne årstiden, stille og rolig. Fin ballbane bak hotellet. Som tidligere gjesteanmeldelser har påpekt: harde madrasser.
Bra uteområde med svømmebassenger. Svært mye støy og bråk fra festende ungdomsgjemnger til langt på morgenen. Hotellet blander sammen familier og festende ungdomsgjenger ukritisk. Veldig varierende standard på rommene.
Mulighet til å bo i leilighet. Aircondition. Rolig om kveldene og nettene. Bra basseng. Nært sentrum og strand. Madrassene var litt for harde. Dårllig internettforbindelse og for få engelske TV sendinger.
Flott hotell med hyggelig personale og god mat. Veldig rimelig når vi dro utenom sesongen.
Utmerket beliggenhet, følelse av luksus, veldig forkommende stab.
utsigten fra rommet var pen, landskap og hav. kort avstand til sentrum, og mange ulike og gode restauranger. Værelsene er små, og litt slitt. Morgenmaten er kjedelig, fx. ingen frisk appelsinjuice, og ikke ferskt brød, bare mye kaker.
Beligenhet, hjelpsomhet og bra service.
Jeg likte beliggenheten med utsikt over havet. Det var stille der, - ihvertfall på slutten av sesongen da vi var der. Maten var veldig god og betjeningen ytet topp service. Nei. Alt var bra.
Super beliggenhet, flott hotell og bassengområde.
It has a good location, for a beach holiday and Tossa is not too comercialised
pool towels should be for free instead of charging 1 euro per towel/change.
The food was excellent & the service. No
Friendly helpful staff,Great food and entertainment- especially Piano Bar pianist Luis Rocha.
the staff very freindly nice clean hotel and the food was good plenty of choice deffinetly go again
Great pool. Caters to family. Closer to the beach would be nice
Food, facilities and friendliness. Went out of season so it (the Hotel and area in general) was far more relaxed. If you are the type of traveller who prefers the summer then you probably don't mind the a crowd. For us, having the indoor pool to ourselves at 2:00pm was lovely. You need trousers to dine at lunch, no shorts (even 3 quarter length smart ones and no vests (men), I didn't find out this info before I got there. I didn't mind, I just didn't know.
Meals, entertainment, pool and amenities. Unfortunately not close to beach.
Quite good hotel, the pool area in particular was very nice. Nothing in particular I did not like, however, the beach is not 500 m from the hotel as advertised.
Relaxing,clean and comfortable. Ease of access to town and adjacent Bus Station. The effort put into the entertainment of kids by the staff.
Hyggelig betjening i resepsjon og spisesal (frokost). Parkering på sommeren er vanskelig, og dyrt.
Hotellet hadde passe gangavstand til stranden og lå sentralt i forhold til resten av stedet. Utmerket frokost, men engelskkunnskapene kan oppgraderes blant betjeningen. Nei
very friendly and hospital
It was a lovely relaxed atmosphere,very clean,good outdoor pool.We had a great stay there,the staff were all so friendly,helpful & nice,very professional,although on arrival for check in we encountered an impatient,rude receptionist,but once that was sorted our hols went onwards & upwords!! Great stay definetly will return!!! The food and nightly entertainment was disapointing.
I have booked two singles with extra beds in each for children.when we came we were told that there is no possible to get singles.so they offer two dubbles twise more expensive! so we had to stay in one room all together 2 adults and 2 children(1 and 10 years old).What for is booking?
Clean, Quiet, lovely town, great for a quiet break Little bit outdated but the food is good and the place is clean and good value for money
a very good hotel,great food for the price
the rooms were very clean and the bathroom was more than sufficient reception seemed very busy, therefore took time to book out.
Well maintained pool and surrounding area. Balcony overlooked pool and not road. Nice approach to hotel and reception area.Food was good, evening meal could have been a bit more adventurous, but very good value for money. Would certainly reccommend to my friends.
Great room overlooking the pool Brekfasts were poor
The staff were very friendly and helpful upon check-in and check-out. The hotel is located relatively conveniently and easy to find. The hotel is rated as a 4 star but I failed to see how this can be attributed to the room. The room was basic at best and was not what I expected from a 4 star hotel.
Good facilities in and around the pool, rooms were quite sound-proof for sleeping, Restaurant Staff could have been friendly.
Bra beliggenhet og pris. Mulighet for dobbeltseng.
Veldig hyggelig betjenning, god service, fint med spa på taket, nærme til strand og sentrum, fine turområder. flotte omgivelser med det slottet.
Hyggelig betjening og hjelpsom.Fin beliggenhet. Lii bedre frokost. Men ok.
Hyggelig betjening. Kort vei til stranden. Tossa veldig hyggelig sted. Flott med parkering på hotellet, da det ellers er et problem i byen. God frokost.
Rolig, komfortabelt . Nær strand og sentralt i Tossa. Vennlig og hjelpsomt personale.
I had a great time at neptuno, the service was good, helpfull staff and a terrific breakfast. i`ll be back. :-) only the bed, it was a little bit hard, everything else was perfect.
Location and cleanliness N/A
Excellent location, especially if coming from Barcelona with a bus it takes only apprx. 10 minutes to walk to the hotel. Good location, walking distance to shops and beach. Friendly service at the reception. Breakfast ok. Room in 4th floor had balcony and view to the sea, large bathroom. Nights were quiet because most of the people were elderly or families with children and there wasn't any noise from the street. Not very soundproof walls, thin as paper so you could basically hear what happened next door and on the corridor. You need to pay for the safe (10€ deposit + 3€/day). Breakfast was served only fom 8-10 am. WIFI-connection worked only in the lobby. Asked for a double room but only got separate beds.
Nice and spacy room, clean and very quiet. The food was not very god.
Handy location. Helpful & friendly staff, did all they could to assist us during our stay All ok
room, towels and bedding very clean. The breakfast choices were very good and plentyful. The view from our room was wonderful. swimming pool was always in the shade, sun bathing impossible, pool area in wrong position.
cleanliness, decoration and paintings on the walls, comfort Hotel did not have a parking place, we had to pay for parking nearly at the cost of a single room per night
Excellent hotel, very well located with clean and comfortable rooms. Friendly staff,good breakfast. An overall great place for children. The elevator was a bit slow...
Very helpful staff, Breakfast was good with plenty of choice Small car parking area,
Excellent location Exceptionally clean hotel
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
front office help was excellent and very helpfull
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
Very nice new hotel. Honeymoon suite was perfect.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
God frokost og fin beliggenhet
Belliggenheten var meget bra, samt at det var fasiliteter på hotellet som basseng og restaurant som var ok. Stranden tilknyttet hotellet var super! Rommene var av en litt eldre årgang og ikke alle har sjøutsikt. Renhold kan nok forbedres. Pris sett i forhold til andre opphold på reisen, var ikke optimalt.
Beliggenheten var veldig bra ift strand og restauranter. Hyggelig betjening også. Fin utsikt fra rommet (sjøutsikt). Fordel med noe mer engelskkunnskaper i bar og restaurant.Vi synes prisen var for høy tatt i betraktning 3 stjerners hotell nærmest utenfor sesongen.
Nydelig beliggenhet og hyggelig personale i resepsjonen og innen renhold. I restauranten kan personalet bli mer imøtekommende og blide; her var det ikke spesielt god service. Personalet i restauranten(e).
Rimelig og flott hotell. Renhold var utmerket og meget vennlig personal. Ble overrasket over standarden til et stjernes hotell. Frokosten kunne vært bedre, med fiberrikt brød, litt mer pålegg og mer kaffe. Sengene var litt harde, og lytt mellom rommene og ut mot gaten.