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The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
The location. Language barrier of the staff.
Good location. good spacious rooms 1. No shower gel and shampoo. 2. AC didn't work. 3. Towels are changed every 3 days, not everyday. 4. It is located on the 5th floor with no elevator.