The lobby. when you first walk it is breathtaking and you feel like yeah I'm fine dining and dropping 140 on a night just to relax ...until you get on the elevator and by that evening the regret sets spending that much money on underwhelming temporary digs 140 bucks I would have expected something a little more upscale. Mold smell, thin walls, Bad lighting . I saw a black fly looking very similar to a full grown bed bug, but I can't confirm. it had the feel of a cheap hotel just with better sheets. I paid 35 more for smoking and when I got there they had no idea of my reservation and I got jolted out of 35 bucks . Thanks Kayak . The front desk was pleasant and professional.
The staff was very courteous and friendly, and we enjoyed the daily continental breakfast, which had a wide selection, and included fresh fruits, yogurt and orange juice. The pool is adjacent to the hotel at the front facing the car park, which doesn't give guest much privacy
clean, comfortable, good value
This was our 2nd stay at this Hampton Inn. Amazing hot breakfast! Clean, comfortable room with plenty of counter space. Friendly staff. The pool and hot tub area has beautiful landscaping. I'd recommend staying at this hotel.
The staff was accommodating. Occasional musty smell most likely associated with humid weather.
Overall the stay was nice and we had very little to worry about. To be honest we weren't at the hotel much, but the room and gym were both very clean. Just about everytime we went to the front desk there was no one to be found to help us. We would hear them in the back laughing even after ringing the bell. Once someone would come up to help us, I felt like we were inconveniencing them and didn't feel comfortable asking what I'd wanted or they'd look at my like I had two heads.
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
There was no hot water the evening we checked in Had to wait until morning to shower
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
The staff was great. They even comped our parking because it was my husband's birthday. N/A
Loved the location and beachfront access. Close to a lot of great restaurants and bars. The staff was awesome and very friendly. We forgot a shirt and bottle of cologne at checkout. They called about an hour later to tell us that we left some things behind. That was very unexpected and very much welcomed. Great family hotel with lots to do with the kids. There was sand all over the room like the floors hadn't been vacuumed from the previous visitors. It was definitely irritating that house keeping left an envelope for tips. We couldn't take our shoes off. The bed and pillows were very uncomfortable. Bathrooms were dated. Parking was very tight also. If you were driving after dinner time, good luck parking.
The location and the opportunity to sit in the grassy area to read or sun. The rooms were updated with new paint and furniture The one pool was closed most of the time we were there.
The resort is great, right on the beach. The staff is nice, overall a great stay at Alden.
The staff at Alden Suites made you feel like you were staying in a 5-star hotel. They were so kind, helpful and very accommodating. I did not like that there was not a work-out facility on the premise.
Can't beat the location for beach time. The staff is friendly. The grounds are well tended. The facilities are definitely dated; the property could use some sprucing up.
We have stayed at the Alden for the last 3 to 4 yeras and find it a good place to hang out and enjoy the breach. The staff is very responsive to any request you made to them. Good job by all.
several pools. toys/floaties provided. very kids friendly. beautiful beach to walk lots of shells to find. lots of room in the suites, great value for your money.
Great location on the beach with friendly and helpful staff. Also has nice, big rooms that are great for kids. The last day we were there it appeared as though someone forgot to empty the pool trash cans. However, otherwise and at other times (we have stayed there many times) the Alden is always very clean.
The location is great! Walking distance is most anything! Price I think was appropiate and it was nice! Would go there again!! Rooms could be bigger, but other than that I can't think of anything!!
The hotel was great for the price! Friendly staff, clean, close to beach and restaurants, plenty of parking, 2 pools, 1 hot tub, elevators, tennis courts, shuffle board, etc. Hotel provided a crib for our 8 month old but we ended up bringing our own pack and play. Able to rent out cabanas on beach daily for $25, which provided a nice shaded area for the baby. The hotel was clean but it was kind of dated. Smoking was allowed by the pool areas. The bar on the beach closed super early on the weekend.
The kitchenette, complimentary coffee and daily newspaper were appreciated. Not as dog friendly as advertised.
There were a variety of activities; shuffle board, ping pong, bags, basketball and tennis. The rooms do not even remotely resemble the pictures, they are beyond dated to the point of grungy. There is a small stove with a frying pan and a pot but nothing to bake with. The rooms smell bad and there is really no control over the temperature of your room.
The bed was comfortable. One of the best blankets I've encountered. Can't think of anything.
My daughter and I recently stayed while she was on break from College. We had an excellent experience. Everyone was friendly and helpful. We really enjoyed our accommodations. The valet service was excellent . Loved the bedding. We will return! The bathroom could use a fan. The bathroom sink drained slowly.
Clean super white bedding, free breakfast and walking distance to everything! The $14 valet parking fee!
The location is close to restaurants, bars, museum, and colleges. Unfortunately that attracts groups of people that are there to party and stay up all night. After we discovered that our neighbors brought their own stereo with sub-woofer and invited all their friends to hang out in their room, we tried to move rooms. We were not moved and had to call the front desk more than 20 times over the next couple of hours to try and resolve this issue. No luck. The front desk was completely incapable of resolving this issue. I guess 20 year old college students that work at the hotel aren't capable of controlling the behavior of their guests. if you're lucky enough to have quiet neighbors, the hotel is alright. If not, then be prepared for a long night.
Staff was very friendly. Great location. I will definitely stay here again.
Perfect location the staff was outstanding from the valet to the front desk. The lobby hugged me from the time I walked in til the time I left. I would stay again.
Such great value. Spacious room, beautiful breakfast and friendly staff
Adorable hotel in a great location with very helpful and friendly staff. The beds were super comfortable, the bathroom was perfect size, the A/C worked great and wasn't loud at all. For the price, it's a steal! Our stay was perfect. The only thing I that wasn't way above expectations was the water pressure in the shower.
all the staff were extremely helpful. The valet parkers were fast and friendly. The hotel was quiant, chic, and great location. Everything was on the money.
Hotel was well maintained. Room was a good size and the location was great. The pool area needs work. For being in Florida I feel if you are going to have a pool area it should be inviting but it looked like no one ever used it. Disappointed.
It's a nice clean well located hotel. Rooms are a little tight, bathrooms are small, no tub just standing shower. Small TV actually I guess my only complaint is that it is very compact, but this might not be an issue for most people. At the price point it seems tiny to me.
Great location Smells
Hotel employee was quite wonderful. She constantly made sure my needs were taken care of. Outstanding customer service. The bathroom was quite small. Very hard to use the toilet when it's pressed up against the shower. We ended up using the bathrooms in the main lobby.
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This guest did not leave comments about this hotel.
Great aesthetics and friendly staff The bed wasn't all that comfy and light shined in all around the door. Pillows should be full sized instead of those little ones. We used the pillow shams.
Beautiful, spacious, and clean Not new & fancy outside.
location; Near everything, but just far away enough from the street noise from beach street restaurants and bars. Staff: Friendly, knowledgeable and efficient. Is an old building turned into a hotel: rooms are small (uncomfortable for a party of 4). Bathroom is TINY. Beds are okay. BREAKFAST You are better off walking down to Beach street and enjoying a great breakfast outdoors for the same price.
The location and staff Didn't stay long enough to not like anything
Staff was very welcoming and this had the feeling of a luxury business hotel. We needed a King with a pull out couch, and after a problem with the first room we were upgraded to a Jr. Suite with a separate bedroom. This made the stay very comfortable--I wish we had stayed here more nights. This hotel is tucked in a business park area with not many cars passing by. There isn't much around this hotel, which might be why it felt so quiet.
When there was no Sweet N Low in the room for coffee and they ran out downstairs; we let the front desk know and due to housekeeping would have been 20 minutes; the girl from the front desk brought it to our room herself within 5 minutes. Requested pool towel replacement for an evening of swimming and it was fairly busy; housekeeping was out there within 5 minutes stocking up. Really good accommodations. This Hilton goes out of their way to make your stay pleasant! P.S. - Publix and a few restaurants were right in the park, which was an added bonus!
Very good atmosphere, nice and kind staff, breakfast served not on plastic. Interesting design inside, home atmosphere. Loud A/C
great hotel, great welcome the ac in the room was a bit loud
Friendly Staff. Individual Design, Cosy and Comfy Atmosphere.
I was told when I went to check in that there were no rooms available until later in the afternoon because check-in is after 4 PM. But then I saw two other people being given rooms and I asked why they were given a room and it wasn't. I asked is it because of the different fare that we paid and the girl said yes. Then she took back and said oh no we just didn't have any rooms when you asked which was two minutes before. Then they gave me a room. A/c way loud.
The staff was very professional , courteous and helpful. The friendliness of the staff
The front desk staff was really great. When we found a roach in our room, they bent over backwards to move us. The pools are also very nice. The view of the water was amazing. The fact that I found a roach in my room and had to be moved was inconvenient. Their "beach" was disgusting and very small. It was definitely misleading advertisement. It was covered in seaweed and overall was just not an enjoyable area. The intersection to turn onto the road the road to get to the hotel is very confusing.
The entire staff was extremely accommodating. The restaurant at the hotel was very good and very nice. We loved the view. More elevators would have been helpful for my handicapped mother in law.
Location on the water and right off the highway. Facilities are a little run down.
Liked that there was resteraunt onsite Having a group of athletes there taking up jacuzzi
Restaurant had great food. Very helpful , friendly staff. Room could use a few updates but staff cleaned well.
A fairly clean bed. Do not be fooled by the expensive price you are going to pay for this place. You get nothing in return. No beach worth visiting unless you enjoy counting the dead fish on it while holding your nose. It's to wonder how they can charge these rates for something like this!
Safe and easy to score a room for a last minute booking. Rooms are dark and in the center of a parking lot so they're loud.
I loved the view it was very nice. The staff was friendly. The smell of the bay was gross it smelled like a septic or rotten eggs. I know that's not the resorts fault but I don't think I could stay there again is was very over powering.
We did not come for the resort, but because it was near Eckerd College. Facility seemed a bit dated, but well maintained. Rooms were clean, quiet, staff was friendly, and the amenities seemed extensive, but we were just there for a quick overnight. I would stay here again.
The place needs to be updated.
I liked the mini fridge and microwave. On my last, no one came to clean the room.
I liked all of my experience including, but not limited to; housekeeping performance and professionalism, garden and landscaping, pool access, and check in/out process. The only thing I didn't like was how small the fitness center was. It only had 3 machines and for being a newly built hotel, I would have expected more, but maybe it is in the works and I just visited earlier than their construction plans are being finalized.
Love the decor and amenities. Overall...a great stay.
Amazing location, cool bar, laid back environment
Locartion is so key on this property staff was super friendly and the common areas were well designed and cute. The rooms themselves felt pretty cheap and dirty. The floor was so dirty it left our clean bare feet black. Everything felt pretty old and used up, including the pool towels. Outside areas on pool rooms were warn out as well. Needs some TLC for sure.
Very nice place to stay , probably avoid holiday weekends , if you are traveling with families , staff very friendly , always security staff present , outside pool area seemed to be very clean and maintained. Staircase and walls are In need of fresh coat of paint , a little grungy .. Floors in the room never cleaned , sand beneath our feet.. Housekeeping needs to be addressed , location very nice . The rooms seemed a bit warm , Ac is centrally controlled , had to be moved to another room, definitely adjusted the Ac at night as it seemed to be very uncomfortable for sleeping .. Prob hotel watching costs , instead of guest satisfaction .. Keep your eye on additional fees and taxes when booking rooms ..
We found our stay to be very relaxing, clean. Staff was great as well as amenities! All kinds of activities onsite. Plus.. It's on the beach and close to local attractions and thanks to their 'in-room' book, we went deepsea fishing and dolphin watching. Loved the decor and atmosphere! PCI needs more ice machines, that's it!
It was a rip off to have an additional charge of $22.60 per day for no justifiable reason? We received no special service, nor did the resort offer any exceptional amenities? The overall experience was mediocre and I would not recommend it to my friends or family.
location many issues with reservations using booking.com. staff was rude about the extra day we needed. will not return
I stayed by the pool right on the beach I had to pay$60 extra to have a decent room
Liked the beachy/surfer "feel" of the location. I travelled in January and the weather wasn't great (windy and cold) plus there is some construction going on, mostly in the main lobby I believe. This really didn't impact my trip, as I was there for a friends wedding taking place literally just down the road. For the money and location, great value. I'd love to come back here and enjoy the pool/beach during the summer! Loud people next door and above my room - or perhaps the walls are just a little thin? The room could use some new paint and a few non-essential updates.
I was really looking forward to this weekend, in fact I proposed to my girlfriend. My room's AC didn't work the entire stay. Then instead of compensating me they charged me a resort fee. I got charged extra for staying in an uncomfortable room.
Affordable, location on the beach, and staff were all great.
Great value. Beautiful sunset. Too far from downtown
beach attendants very helpful and accommodating, especially Earnie Extra charges in the last few years such as parking and newspapers placed at doors in the morning.
Directly on a beautiful beach. Easy to find. Everything you need is in the resort.
Luxurious and relaxing
I was local and my AC went out so I stayed at this hotel. Very nice and comfortable. A little expensive for a Tuesday!
Great staff- helpful, cheerful, funny, kind. way to soft beds and pillows- food prices are very high for what you pay for high priced room, and would have been nice receiving free coffee when ordering meals.
Great value. Awesome staff. Everyone was so friendly. Perfect location, close to lots of restaurants and shops. We were able to walk almost everywhere we wanted, Nice historic feel. Charming It was loud with traffic noise but you're right on a busier street so we kind of expected it. It did quiet down at a certain time at night, we stayed during the work week.
The resort was very nice and was "on the beach"! Staff was very informative and helpful. Bernard helped us to our room and was very pleasant and gave us the information about the pools and the several restaurants on sight. The beds were not very comfortable. There were alot of children and if you are looking for an adult resort; this is not your place. Parking was sometimes difficult to find.
The beach The fact I got in my room an hour after they said I could. I had to call to get my room cleaned after 4 days of no room service
love the location and the pools are great. Harry's is delish. Some of the wait staff were not that great. The male waiter at Harry's took forever and would rarely check on you.
Love all staff, very nice
Sirata has everything you need in one resort. It has a close proximity to the beach more than one pool in more than one jacuzzi. it has a clean room nice gym to work out in including free weights in the SIRATA also has A good laundry room. I recommend this ace to friends and I plan on returning in the future.
Beach location. Music at two different Bar/Restaurants. Breakfast at the Rum Runners Bar Area was good and right where the beach begins with a nice view of the gulf. Housekeeping did a good job making sure we didn't run out of amenities, coffee or towels. A little outdated but very clean. Ran out of toilet paper once since there wasn't an extra replaced under the sink that we used but there were tissues (housekeeping didn't notice right away.) There was a dehumidifier in the room that we had to empty ourselves 3 times since it would stop working once it was full. We thought housekeeping would take care of it but when they didn't, we did it ourselves rather than calling for someone to come each time. We had an evening flight and asked for an extended checkout. We were told that our room type was completely booked. They told us we could only have till noon when we wanted till 2 or 3 pm. We were there for 8 days and since check in wasn't until 4 pm we didn't think it was too much to ask. Then we found out we could pay extra to stay a few hours more which we did. Just felt that we were there for a long enough stay that it should have been a courtesy. Forgot to mention the night we came back to the room during a tropical storm we couldn't get into our room because the latch somehow latched when housekeeping closed the door leaving us in pouring rain and 50 mile an hour winds trying to get in at 8:30 at night. . We had to wait in a stairwell since the doors are open to the outside to try to call the front desk since the weather was too bad and it was too far for us to walk to the front desk. The phone number on the room key is for reservations. It took 3 calls and 1/2 hour to connect to an operator for the hotel. Lucky for us security came by in the stairwell at that point and went to get a special tool to open our room. I recommend keeping the front desk direct phone number on your phone for emergencies.
Very friendly staff, great location on the beach, good food and food reasonably priced, full-sized fridge Bedroom faces outdoor corridor so it is loud (doors closing, guests walking by), room was somewhat outdated
Clean rooms, friendly staff, good location on St. Pete Beach Poor service at breakfast restaurant with squirrels under outer table. Worn out facilities.
my room was very nice
Helpful staff, good menu at restaurant Very noisy from the road, the elevator and the AC in room. not a restful night. Pool also small with little seating and windows from the restaurant - no privacy.
Close to the airport. They were quite full when we checked in- so we were told there were only rooms with king beds left- also there were no roll aways. We wee traveling with our children ages 6,5, and 18 months. They brought us extra sheets and pillows to make a bed on the small love seat (not a pull out) but there were no extra blankets. My kids had no where to sleep. Breakfast was mediocre and staff seemed frazzled and confused.
Price was great... Old rooms and noisy area.
Front attendant was friendly. Old and dingy. Sheets and bed reeked of sweat and filth. Moldy bathroom. Location was horrible with homeless people trying to get rooms. The tv didn't work. We could not stay one minute in the room. We raced back home (3 hrs away) half asleep. This was just a health hazard all around.
The Staff were friendly and nice at check in. The room was roach infested and they never so much as emptied the garbage nor cleaned the bath tub. Not a good experience.
Location was convenient, price was great, everything basically worked, bed was comfortable and the linen clean. Floor was dirty, AC was very noisy, everything old and worn (I'm OK with "dated" but this was a little beyond that, furniture had broken bits)
Very clean hotel and you can smell it even at the hallway. The bed linens and bath towels are also new. The breakfast is very good and you can tell they serve fresh food. Staff are very friendly even the housekeepers tries to greet us even they're busy. Amenities are complete including a very nice pool. The location is not too far away from downtown St Pete but still has to be driven. A very comfortable stay for sure!
Clean, good location, pleasant staff Loud drunken man shouting obscenities in hallway one night of our stay. Staff member did speak to him and told him to behave or he would have to leave.
loved everything!!!!!!!!!!!!!!!!!!!!!!!!!! too bad they dont take small dogs
This hotel was great overall. Nothing super special, but a clean, comfortable, central "home-base" for a vacation stay. The elevators were really sketchy. One was really old and creaky. My boyfriend got stuck in the other one for 20 minutes with sporadic electricity and physical jolting. When he finally made it off, he went to the front desk. They only gave him a neutral statement a la "glad you made it off." No apology, no indication that it would get fixed. He said they didn't even seem surprised by the incident.
ALTHOUGH THE HOTEL WAS PRETTY GOOD THERE WAS SOME QUESTIONABLE AREAS IN CLOSE PROXIMITY OF THE HOLTEL THAT I DID NOT FEEL COMFORTABLE WALKING BY THERE IS SOME GREAT RESTURANTS IN THE AREA BETTER IF YOU DRIVE TO THEM ALSO MY BIGGEST PROBLEM I HAD WITH THIS LOCATION WAS THE FACT THAT THE MANDATORY VALET PARKING ACTUALLY COST YOU EACH NIGHT YOU STAYED THERE THE HOTEL MANAGEMENT MADE NO EFFORT TO MAKE SURE YOU WERE AWARE OF THIS UNTIL YOU GOT YOUR FINAL CHECK OUT BILL WHEN I QUESTIONED THIS I WAS TOLD THAT THERE WAS NOTICES IN YOUR ROOM AND IN THE LOBBY WHICH WHEN I RECHECKED I FOUND NO NOTICES ANYWHERE SO BE PREPARED FOR A SURPRISE ON YOUR BILL
Amazing location. Loved the private balcony. Beds were great. Bathrooms are very small and could be just a bit cleaner.
People at the desk, restaurants, and bars were all very nice. Upon checkin we received a room on the second floor with a poor view and the staff was nice enough to move us to a room on the 9th floor that had a much nicer view. The hotel is located right on the beach and has many options for food and drink. We stayed for four days and came down for a wedding. The beach wedding was very nice and the reception in the ballroom on the 10th floor was a blast. We had a really nice stay at the hotel. This hotel although perfectly located could use some upgrading. Many of the rooms have two beds. A king and a double bed. Nice for families but a bit odd for a couple. Would have rather had a couch or larger desk, etc... The coffee service in the room is pretty lousy. Lousy coffee and then those little packs of one sugar, one artificial sugar, one creamer, a napkin and a stir stick. Drives me nuts. So I went out and bought coffee, filters, and sugar. The pool is sort of small but works. Parking is very crowded. This place does tons of weddings, so maybe that is why.
Beachfront view, staff, size of room, wifi, free parking, cozy beds Place is run-down, a wedding factory, our room wasn't clean, we had to ask it to be cleaned again. Needs renovations. We spent most of our time at the Don because our friends were staying there. Free beach taxi service is the best..if you don't need a car, wouldn't bring one. We also got woken up early by a loud beach event going on Sat at the beach..that sucked cause we stayed out late the night before.
The best price for beach front. Room was dirty, stain on sheets, hair on bathroom floor and in shower. Breakfast food not the good for the price but iHop is across the street.
We loved the rooms ! Everything was new and updated, including the floorin . All the rooms had balconies and the all white bed sets make you feel like you're royalty. The pool is somewhat small. But I like that it's open and not really enclosed. The 6th floor hallway smelled a little musky but the room was perfect !
Food was great. Mick makes great drinks at bongos.
The beds are super comfy and the staff is great. The view and proximity to the ocean are spectacular. Nice pool area and Bongos restaurant/bar is great. It's a bit outdated and could use a facelift. Also had an issue of cleanliness but it was promptly corrected when brought to their attention.
The room was very clean and comfortable. Free coffee in the concessions all day. Staff provided us with anything we needed or forgot which was awesome. Close to shopping, dining, and best of all the beach is steps away. Outdated bathroom in room, hallways not air conditioned hot and stuffy. Pool was too close to building g and was mostly shady all afternoon. If you have kids make sure the room isn't right above bongos if they are light sleepers. Very loud music during naptime and from 6-1030pm. The parking garage is an accident waiting to happen, a lot of oil and dirt. When it rains it's very slick, could use a power wash.
the hotel is clean, everyone is nice and polite the shower heads, its one of those that mists around you there is no happy medium its very hard to rinse off or even get wet
Friendly staff, right on the beach, many eating options and beach is beautiful.
I was recently in a wedding at this hotel and decided to stay there as well. The staff was friendly and knowledgeable. Wedding went off without a hitch and it was a beautiful location.
Location of the hotel is good. Bongo bar food & drinks are good. Spinners restaurant/revolving restaurant food was excellent. Excellent view from the revolving restaurant. Got to see the fire works all around. Friendly staff. Bed was comfortable We got a partial ocean/beach view which had a big repair crane obstructing the view. Rooms are old even though the staff keeps on saying they have updated...it's not! Bathrooms need an update. Shower tap was reversed with hot & cold water. Price paid for the hotel room was not worth it.