The lobby. when you first walk it is breathtaking and you feel like yeah I'm fine dining and dropping 140 on a night just to relax ...until you get on the elevator and by that evening the regret sets spending that much money on underwhelming temporary digs 140 bucks I would have expected something a little more upscale. Mold smell, thin walls, Bad lighting . I saw a black fly looking very similar to a full grown bed bug, but I can't confirm. it had the feel of a cheap hotel just with better sheets. I paid 35 more for smoking and when I got there they had no idea of my reservation and I got jolted out of 35 bucks . Thanks Kayak . The front desk was pleasant and professional.
clean, comfortable, good value
The staff was very courteous and friendly, and we enjoyed the daily continental breakfast, which had a wide selection, and included fresh fruits, yogurt and orange juice. The pool is adjacent to the hotel at the front facing the car park, which doesn't give guest much privacy
The staff was accommodating. Occasional musty smell most likely associated with humid weather.
This was our 2nd stay at this Hampton Inn. Amazing hot breakfast! Clean, comfortable room with plenty of counter space. Friendly staff. The pool and hot tub area has beautiful landscaping. I'd recommend staying at this hotel.
Overall the stay was nice and we had very little to worry about. To be honest we weren't at the hotel much, but the room and gym were both very clean. Just about everytime we went to the front desk there was no one to be found to help us. We would hear them in the back laughing even after ringing the bell. Once someone would come up to help us, I felt like we were inconveniencing them and didn't feel comfortable asking what I'd wanted or they'd look at my like I had two heads.
Location is good, 8min to Pier. The supermarket and some food store is just besides the hotel,very convenient. The room is old,and the staff sometimes forget to change the towel. The dryer is very very dirty,not like a 5 star hotel.
Clean, good location. Can't have a rollaway bed in a room with two double beds. Have to go to front desk for ice!!!
Shuttle service This was not a great hotel for family visits. Also, we had to pay extra for everything - parking was $16 a night , and for the price of a room it would have been nice to have some form of complimentary breakfast. I guess the more you pay, the more you have to pay. They made a big point of letting us know that the ice was complimentary, which made me laugh because where in this country is it not?
The staff was great. They even comped our parking because it was my husband's birthday. N/A
Offered shuttle bus to Tropicana Field to attend baseball game. Helpful staff (especially Edith Odonez) Nothing. Great experience
The location When it stormed I had to park in a bank parking lot around the corner which made it for a very undesirable walk. When I pulled into the bank parking lot the attendant refused to let me park stating he had no idea what I was talking about. 2nd issue. The first front desk woman that checked us in was amazing. So helpful and nice! You could tell she really enjoys her job. The front desk girl who checked us out was horrible. She checked us out on Sunday August 31st. I asked the lady a couple questions about the area and she couldn't answer anything and appeared to not wanted to be bothered. I understand you have a concierge but he wasn't available. Please educate your guests a little about the area. Like recommendation on a nice restaurant. 3rd issue. The room was huge but I stepped in something that was very slimy. It appeared to be maple syrup which was all over the floor. I have stayed there before and had a better experience
There was no hot water the evening we checked in Had to wait until morning to shower
Clean super white bedding, free breakfast and walking distance to everything! The $14 valet parking fee!
The bed was comfortable. One of the best blankets I've encountered. Can't think of anything.
Staff was very friendly. Great location. I will definitely stay here again.
Perfect location the staff was outstanding from the valet to the front desk. The lobby hugged me from the time I walked in til the time I left. I would stay again.
The location is close to restaurants, bars, museum, and colleges. Unfortunately that attracts groups of people that are there to party and stay up all night. After we discovered that our neighbors brought their own stereo with sub-woofer and invited all their friends to hang out in their room, we tried to move rooms. We were not moved and had to call the front desk more than 20 times over the next couple of hours to try and resolve this issue. No luck. The front desk was completely incapable of resolving this issue. I guess 20 year old college students that work at the hotel aren't capable of controlling the behavior of their guests. if you're lucky enough to have quiet neighbors, the hotel is alright. If not, then be prepared for a long night.
My daughter and I recently stayed while she was on break from College. We had an excellent experience. Everyone was friendly and helpful. We really enjoyed our accommodations. The valet service was excellent . Loved the bedding. We will return! The bathroom could use a fan. The bathroom sink drained slowly.
Such great value. Spacious room, beautiful breakfast and friendly staff
Great location Smells
Great aesthetics and friendly staff The bed wasn't all that comfy and light shined in all around the door. Pillows should be full sized instead of those little ones. We used the pillow shams.
Hotel employee was quite wonderful. She constantly made sure my needs were taken care of. Outstanding customer service. The bathroom was quite small. Very hard to use the toilet when it's pressed up against the shower. We ended up using the bathrooms in the main lobby.
all the staff were extremely helpful. The valet parkers were fast and friendly. The hotel was quiant, chic, and great location. Everything was on the money.
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It's a nice clean well located hotel. Rooms are a little tight, bathrooms are small, no tub just standing shower. Small TV actually I guess my only complaint is that it is very compact, but this might not be an issue for most people. At the price point it seems tiny to me.
location; Near everything, but just far away enough from the street noise from beach street restaurants and bars. Staff: Friendly, knowledgeable and efficient. Is an old building turned into a hotel: rooms are small (uncomfortable for a party of 4). Bathroom is TINY. Beds are okay. BREAKFAST You are better off walking down to Beach street and enjoying a great breakfast outdoors for the same price.
Hotel was well maintained. Room was a good size and the location was great. The pool area needs work. For being in Florida I feel if you are going to have a pool area it should be inviting but it looked like no one ever used it. Disappointed.
The location and staff Didn't stay long enough to not like anything
Adorable hotel in a great location with very helpful and friendly staff. The beds were super comfortable, the bathroom was perfect size, the A/C worked great and wasn't loud at all. For the price, it's a steal! Our stay was perfect. The only thing I that wasn't way above expectations was the water pressure in the shower.
Beautiful, spacious, and clean Not new & fancy outside.
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When there was no Sweet N Low in the room for coffee and they ran out downstairs; we let the front desk know and due to housekeeping would have been 20 minutes; the girl from the front desk brought it to our room herself within 5 minutes. Requested pool towel replacement for an evening of swimming and it was fairly busy; housekeeping was out there within 5 minutes stocking up. Really good accommodations. This Hilton goes out of their way to make your stay pleasant! P.S. - Publix and a few restaurants were right in the park, which was an added bonus!
Staff was very welcoming and this had the feeling of a luxury business hotel. We needed a King with a pull out couch, and after a problem with the first room we were upgraded to a Jr. Suite with a separate bedroom. This made the stay very comfortable--I wish we had stayed here more nights. This hotel is tucked in a business park area with not many cars passing by. There isn't much around this hotel, which might be why it felt so quiet.
great hotel, great welcome the ac in the room was a bit loud
Friendly Staff. Individual Design, Cosy and Comfy Atmosphere.
Very good atmosphere, nice and kind staff, breakfast served not on plastic. Interesting design inside, home atmosphere. Loud A/C
Restaurant had great food. Very helpful , friendly staff. Room could use a few updates but staff cleaned well.
The entire staff was extremely accommodating. The restaurant at the hotel was very good and very nice. We loved the view. More elevators would have been helpful for my handicapped mother in law.
I was told when I went to check in that there were no rooms available until later in the afternoon because check-in is after 4 PM. But then I saw two other people being given rooms and I asked why they were given a room and it wasn't. I asked is it because of the different fare that we paid and the girl said yes. Then she took back and said oh no we just didn't have any rooms when you asked which was two minutes before. Then they gave me a room. A/c way loud.
The staff was very professional , courteous and helpful. The friendliness of the staff
The front desk staff was really great. When we found a roach in our room, they bent over backwards to move us. The pools are also very nice. The view of the water was amazing. The fact that I found a roach in my room and had to be moved was inconvenient. Their "beach" was disgusting and very small. It was definitely misleading advertisement. It was covered in seaweed and overall was just not an enjoyable area. The intersection to turn onto the road the road to get to the hotel is very confusing.
A fairly clean bed. Do not be fooled by the expensive price you are going to pay for this place. You get nothing in return. No beach worth visiting unless you enjoy counting the dead fish on it while holding your nose. It's to wonder how they can charge these rates for something like this!
Safe and easy to score a room for a last minute booking. Rooms are dark and in the center of a parking lot so they're loud.
Liked that there was resteraunt onsite Having a group of athletes there taking up jacuzzi
I loved the view it was very nice. The staff was friendly. The smell of the bay was gross it smelled like a septic or rotten eggs. I know that's not the resorts fault but I don't think I could stay there again is was very over powering.
We did not come for the resort, but because it was near Eckerd College. Facility seemed a bit dated, but well maintained. Rooms were clean, quiet, staff was friendly, and the amenities seemed extensive, but we were just there for a quick overnight. I would stay here again.
The place needs to be updated.
Location on the water and right off the highway. Facilities are a little run down.
I liked the mini fridge and microwave. On my last, no one came to clean the room.
I liked all of my experience including, but not limited to; housekeeping performance and professionalism, garden and landscaping, pool access, and check in/out process. The only thing I didn't like was how small the fitness center was. It only had 3 machines and for being a newly built hotel, I would have expected more, but maybe it is in the works and I just visited earlier than their construction plans are being finalized.
Great value. Awesome staff. Everyone was so friendly. Perfect location, close to lots of restaurants and shops. We were able to walk almost everywhere we wanted, Nice historic feel. Charming It was loud with traffic noise but you're right on a busier street so we kind of expected it. It did quiet down at a certain time at night, we stayed during the work week.
Price was great... Old rooms and noisy area.
The Staff were friendly and nice at check in. The room was roach infested and they never so much as emptied the garbage nor cleaned the bath tub. Not a good experience.
Front attendant was friendly. Old and dingy. Sheets and bed reeked of sweat and filth. Moldy bathroom. Location was horrible with homeless people trying to get rooms. The tv didn't work. We could not stay one minute in the room. We raced back home (3 hrs away) half asleep. This was just a health hazard all around.
Location was convenient, price was great, everything basically worked, bed was comfortable and the linen clean. Floor was dirty, AC was very noisy, everything old and worn (I'm OK with "dated" but this was a little beyond that, furniture had broken bits)
Close to the airport. They were quite full when we checked in- so we were told there were only rooms with king beds left- also there were no roll aways. We wee traveling with our children ages 6,5, and 18 months. They brought us extra sheets and pillows to make a bed on the small love seat (not a pull out) but there were no extra blankets. My kids had no where to sleep. Breakfast was mediocre and staff seemed frazzled and confused.
Helpful staff, good menu at restaurant Very noisy from the road, the elevator and the AC in room. not a restful night. Pool also small with little seating and windows from the restaurant - no privacy.
Very clean hotel and you can smell it even at the hallway. The bed linens and bath towels are also new. The breakfast is very good and you can tell they serve fresh food. Staff are very friendly even the housekeepers tries to greet us even they're busy. Amenities are complete including a very nice pool. The location is not too far away from downtown St Pete but still has to be driven. A very comfortable stay for sure!
Clean, good location, pleasant staff Loud drunken man shouting obscenities in hallway one night of our stay. Staff member did speak to him and told him to behave or he would have to leave.
ALTHOUGH THE HOTEL WAS PRETTY GOOD THERE WAS SOME QUESTIONABLE AREAS IN CLOSE PROXIMITY OF THE HOLTEL THAT I DID NOT FEEL COMFORTABLE WALKING BY THERE IS SOME GREAT RESTURANTS IN THE AREA BETTER IF YOU DRIVE TO THEM ALSO MY BIGGEST PROBLEM I HAD WITH THIS LOCATION WAS THE FACT THAT THE MANDATORY VALET PARKING ACTUALLY COST YOU EACH NIGHT YOU STAYED THERE THE HOTEL MANAGEMENT MADE NO EFFORT TO MAKE SURE YOU WERE AWARE OF THIS UNTIL YOU GOT YOUR FINAL CHECK OUT BILL WHEN I QUESTIONED THIS I WAS TOLD THAT THERE WAS NOTICES IN YOUR ROOM AND IN THE LOBBY WHICH WHEN I RECHECKED I FOUND NO NOTICES ANYWHERE SO BE PREPARED FOR A SURPRISE ON YOUR BILL
This hotel was great overall. Nothing super special, but a clean, comfortable, central "home-base" for a vacation stay. The elevators were really sketchy. One was really old and creaky. My boyfriend got stuck in the other one for 20 minutes with sporadic electricity and physical jolting. When he finally made it off, he went to the front desk. They only gave him a neutral statement a la "glad you made it off." No apology, no indication that it would get fixed. He said they didn't even seem surprised by the incident.
loved everything!!!!!!!!!!!!!!!!!!!!!!!!!! too bad they dont take small dogs
This was an awesome facility and the staff was great. I will make this one of my #1 choice hotel to tell my family and friends about. Next time I visit this will be my first choice. Thanks for making my family stay a memoriable one There was no boutique to shop from or souvenier shop
Bathroom Door Stuck
The carpets had an unpleasant chemical smell.
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Nice pool Manager is not willing to work with you, and treated me as a post 911 suspect.
There was a huge cockroach in the room and the he room smell like smoke I asked for my money back and I didn't stay the night, they haven't refund me.I want my money back because I did not used the room
The room was not very clean. Bottle of juice was left in refrigerator and bathroom was not too clean. Hair was in tub and toilet, and toilet paper holder was dirty. Dirty iron board cover with stains on it.Did not want to use it.Breakfast not goid at all.
price terrible experience start to finish. upon checking in (at 7:15pm) there were 'no rooms available' - waited 35 mins. Asked to cancel (so I could book elsewhere) and they 'found' a room. Awful, run-down, pitiful breakfast etc.
The location & pool, that is all. The hotel was filthy and run down. Multiple roaches in our room, crawling on our clothes. Cracked walls with peeling paint. Dirty rag on the floor. Garbage on the ground. Entrance door that slams so hard it would break fingers.
leaving - location is shady..streetwalkers across from the hotel - parking is fenced in - rooms are filthy
Location The room was disgusting. Broken lamp shades, broken light fixtures, damp room, sand all over the floor
They've made improvements on the looks Barking dog next door
It was close to our final destination. Had a nice pool. The grounds had some trash. I was expecting the rooms to be in better condition.
The hotel room was updated. The hotel staff was nice and friendly We were not aware of the party that was being held the night that we checked in. There was kids running up and down the halls all day.
Great location, lovely taproom downstairs with good food, great staff. Very, very spotty internet. Don't know if that was an issue just for our stay or a consistent problem. We weren't working so it wasn't much of an issue for us, but for a business traveler it could be an issue.
Great little hotel! Staff was all extremely polite and courteous
The Tap Room was excellent and entertaining. The room was rather drab and lacking any real direction. The room was basically only for sleeping.
Cool, funky decor; large outdoor patio, special events, complimentary massage We should have had a phone in our room to have food delivered to our room, should have had a free continental breakfast option versus the pay for all you can eat on weekends, and room toilet had some issues often.
In addition to a nice room, it had a really good restaurant, and the staff were very accommodating!
rooms were fine, though bathtub was not totally clean! no phone in room, not a big deal if your have a cell phone i guess. bar area was crazy noisy at night and at breakfast.
Loved staff and decor. Attached restaurant and coffee shop had excellent food and drinks for reasonable prices. Staff there also very nice. Live music, too. Shower was a little weak/hard to get to right temp. But it was cute/antique looking.
I loved this hotel. It has the vibe of a bed and breakfast. The building is historic but has been beautifully decorated and remodeled. The staff was very nice and helpful. We took their shuttle to our venue and when we ready to be picked up they were there in minutes to give us a ride back. The room and bed was comfortable. The bathroom was small, but goes in line with the historic feel of the place. I would definitely stay hear again.
A diverse mix of guests, made this feel like a destination. I will being staying here often. Beds could use an upgrade, but it isn't a deal breaker.
The hotel is centrally located and close to many restaurants, parks, and museums.
Going in with low expectations is the key to a satifying stay at the Ponce de Leon. More unimproved that the term "Botique" would suggest, this is the destination for the seasoned traveller who has endured rough edges and no amenities for a great location. The desk staff was superb but the housekeeping is the worst with no coffee supply or toiletries restock after check-in and no sheet change in four nights. All in all, it's a great way to be in the best part of downtown, save a few bucks and relive old mempries of the seedier side of that trip to China.
The staff was beyond welcoming and so kind, and the location couldn't be more perfect. The room was small but it was the perfect size for what we needed! Loved it! The bed was a little stiff, but definitely nothing worth complaining about. Nothing but good things to say about the Ponce De Leon!
Well maintained & tastefully decorated. Staff is personable, helpful & professional. Lovely view of the bay from the 6th floor & great location in general.
This hotel is in a great location for anyone that is wanting to go to a Rays game. The parking is confusing and the staff was not very friendly or professional.
Requests for early check in, view, etc, are only offered. Check in seemed to be a bother to desk person. Questions about the reservation were only asked after a ton of negative remarks.
After reading some reviews i was thinking i may have made a mistake. However when i got there i was very pleased yes its an older building and not your typical hotel. If you haven't been to Europe you may think this is different. However it is a typical European style hotel. The location is perfect walking distance to all the bars restaurants. I think it was great. Its a hotel to sleep not to have a vacation. i'd describe it as a clean place to crash with a great location. The night front desk blond lady and another lady are were not friendly and i'd say rude. Very different than the morning lady i think she is Thai. She was very nice compared to these night ladies. Restaurant was price for the food they served.
Nice size room for a boutique hotel, in a fantastic location on every growing St Pete dt. Farmers market on Saturday is across the street. Outdated bathrooms, and as mentioned the beds were a little uncomfortable. Hallways were a little shabby.
The staff were very helpful and friendly. The room is small but nice. The bathroom was also small but good, except the sink has separate spigots for hot and cold.
Location is great for the downtown area, waterfront, restaurants & Bars Bare bones minimum. Feels like you're staying in a random apartment. Bring plenty of booze to get liquored up before you go to bed. Just weird. Random decor.
I loved the location. Walking distance to many shops and restaurants. Rooms weren't ready 5 minutes before check in. Older hotel with rooms to match. Small outdated bathrooms.
I loved how cute it was and how close it was to everything! Nihhtlife and restaurants close ny was a big plus The beds are very small
This place is a complete joke and a scam. I booked a luxury room with a queen bed and bath. I drove 2 hours from fort Myers and when I arrived there to check in they told me that I was being moved to their "Sister Property" . When we walked up to the "sister property" that was about 5 blocks away it was a house not even a hotel. The room that the lady escorted us to had holes and nails hanging out Where pictures were at some point, the bed was a pull out, A microwave sitting on top of a desk, and she gave me a key to the PUBLIC BATHROOM! And the Ponce De Leon was going to try and charge me the same price that I had originally booked for. I demanded my money back and left instantly.
The room was quite spacious and amazing: we had a kitchenette with a full size refrigerator, a small, glass-top stove, a dishwasher, and a microwave. The TV was set up to swivel around to the living room-type area or to be viewed from the king size bed (which was unfathomably comfortable). The water in the shower stayed a constant temperature the entire time, which is always nice. We're pretty sure we had a wheelchair-accessible room, so that may account for some of the roominess (as well as the hand rails in the bathroom). Breakfast the first day was ham and cheese omelets, sausage patties, and home fries one day, and scrambled eggs, bacon, and sausage the next, which is in addition to the usual assortment of breads, bagels, muffins, waffle makers, coffees, teas, yogurts, juices, milk, cereals, etc. Tuesdays, Wednesdays, and Thursdays, they do "socials" where they serve complimentary meals, wine, and beer. We only ate there one of the two nights, which was Italian or Polish sausages on buns and hamburgers and a modest salad bar. The pool looked amazing, but we stayed in February during one of the coldest weeks this winter so far, so we didn't use it. The location would have been great if we had been in town for a Tampa Bay Rays game; Tropicana Field is easily within walking distance. Our phone rang at 1:30 AM or so the first night, and no one at reception seemed to know why the next morning. Also, the hotel is U-shaped, and our room was on the far side of the U from reception (minor inconvenience, though). Other than those two minor things, there really isn't much to complain about. I may book a block of rooms here for guests for my wedding.
We loved the free taco bar.
Comfy bed, spacious room, abundant breakfast with takeout bag, friendly helpful staff, nice extras--coffee, drinks, and snacks in the lobby throughout the day; printed out google maps. Being able to hear the people in the adjoining room through the connecting doors was the only complaint.