Fordeler: NothingUlemper: Flight to go on time
Less service for same priceFordeler: The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe. Ulemper: Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight.
Short flightFordeler: The service was good even for such a short flight (20 mins) Ulemper: Was an old aircraft so the interior could do with updating
Bumpy rideFordeler: The sense of really flying!Ulemper: Some of the turbulence.
Great experienceFordeler: Friendly staff and crew. Great landing!Ulemper: Leg room a little tight.
Fordeler: 25 minute flight, no need for in flight entertainment. Ulemper: Could use some more leg room.
Fordeler: NothingUlemper: Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print "
No refund or credit givenUlemper: Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit.
Fordeler: Beautiful polite and professional ladies air hostesses