Finn billige flybilletter med Portugalia

Ulemper: Not enough leg room.

Fordeler: Although our flight was confirmed on September 10th, on that morning we (myself, wife and sister-in-law) were denied boarding. We were handed our luggage and told to leave the area. We were offered no assistance whatsoever.

Horrible airline

Fordeler: Nothing good

Ulemper: TAP PORTUGAL did not allow my husband to board the flight because his passport was not valid for 6months ( 3 months are required and 6 months are recommended) . The customer service representative at the JFK airport check in threaten my husband by saying " if you board the plane you will be arrested and deported and we will be fined." The representative did not let my husband speak and she moved us to the side and starting helping another customer. Manger just gave us information on where to find the passport renewal office eand left us without resolving our issue. I have called serval times to TAP PORTUGAL customer service and no one can help me resolve my issue. Customer service with TAP PORTUGAL said they could not do anything to help me out. I'm asking to get credit with the airline ( same departures) . We were at the airport on time ( second in line), pair for luggage and seats. We lost our flight, hotel and excursions and had to pay close to $2,000 to book another airline flight. How would you like it the customer representative tells you " if you board the plane you will be arrested and deported and we will be fined ." When your on vacation?

Not the best option

Ulemper: They booted me from my flight, which had a connection in Lisbon, 12 hours before. Their solution, put me on a flight that got into my destination two days later. However they never booked my connecting flight to get me out of Ponta Delgada to Lisbon. They then said it wasn't their fault but my travel agency. My travel agency said it was TAP's fault. And when I asked for a refund TAP said that it was their subcontractors fault (SATA). So no refund, no flight. $1,300 later I made it to my destination via other carriers. Also the one flight I did get on of theirs the interior looked like it was out of a 80's Monte Carlo that had the windows cracked during a rain storm. These guy's price was to good to be true, because it was. You get what you pay for.

Ulemper: I had a following TAP flight (to Boston) after this flight made on a separate booking. TAP in Bonn was unable to access the second booking and connect the flights. I had to go through baggage claim and customs security and recheck my bags all over again, even though the connecting flights were on the same airline

A Disaster

Ulemper: There was no indication on Kayak that the booking was for Restricted Economy and the restrictions/penalties that entailed. We eventually found out from TAP about the luggage restrictions. We arrived at the airport 2 hours before the scheduled departure and did not need to check luggage but did need to leave a large suitcase in left luggage due to the Restricted Economy luggage restrictions. That line was horrific and the process unbelievably slow. In addition, the boarding passes sent to my phone would not appear at the security check point (allegedly due to no network access). So we had to return to the check-in counter to get boarding passes from an agent. The electronic self-checkin would not provide boarding passes, perhaps because we were already checked in. The upshot of all this was getting to the gate after they had closed the doors. We were actually there before the departure time, and the plane was still sitting there. However, the attendants refused to let us one the plane. When we went to see about rebooking to get to Marrakech, we were told that we could not pay a change fee book a new flight. We had to book an entirely new reservation and pay an increased price. FURTERMORE, OUR RETURN FLIGHT RESERBVATION HAD AUTOMATICALLY BEEN CANCELLED. SO WE HAD TO PAY FOR A NEW RETURN TICKET THAT ALSO AT AN INCREASED PRICE. THIS LAST BIT IS MORE THAN UTRAGEOUS.