Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.
The staff was amazing!
Got destroyed by bed bugs
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
Love the balcony! Great for mountain view! That I had to leave :'(
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
Worst. Service. Ever.
I love the location nice hotel, just not very well run. It has so much potential though.
clean, friendly staff Nothing!
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
Chose the St. Regis for our anniversary and everything was top notch. From our Butler Tom, to the dining and atmosphere - if you are looking for an exceptional experience, the St. Regis is a good bet.
The staff was very polite. The hotel was beautiful. It was a very comfortable stay. My only complaint would be the price of the food at the hotel. It was VERY expensive.
Check in and check out very easy and fast. Staff friendly, great breakfast with many options. Nice indoor pool area. Clean room comfortable beds and pillows. Our room had a sliding glass door that opened up to a nice grass area. I'd imagine this would be convenient for those who travel with pets. The location is very close to tanger outlets for some great shopping.
Great location to go between Park City and SLC with ease! Great hot tub and free breakfast ,too!
Rooms and facilities were definitely up to par. I wouldn't say the staff was rude but overall they certainly didn't seem interested in providing further information on the surrounding area nor even offering a smile. On the weekend our neighbors were persistently very likely intoxicated loud from 2am to 4am. The staff / management did an overall unsatisfactory job of getting "party" to respect the quiet hours.
Nice facilities, shuttle to town and skiing was easy. In midst of renovation. Able to get rollaway. Room small, no frig. Bathroom fan loud and didn't work.
I liked the location and ease of acess. The floors were dirty! They needed vacumng and the bathroom had hair all over the floor.
Personalization :), champagne in the hot tub, smores, knew us by name, rose petals in room :) Hidden fees
This is a beautiful place to stay. The facility is top notch. Stayed for one night in August and wished we had more time. Snores in the evening next to the pool! It is a short drive to Park City. The hotel is at the base of the Canyons.
Location and room size was nice. Service at checkin lost our reservation (I had it on my phone) but they did upgrade the room. Could not get housekeeping to come help with the sofa bed even after three tries. Could not get management to come to the phone or call us back. Overall it appears the Waldorf brand has gone seriously downhill making this hotel overpriced a great deal. Rooms where dated in appearance too. Avoid hotels like this that are more interested in selling timeshares than basic services.
Our suite was amazing! We loved our stay at the Waldorf. Great service. Great food.
My wife and I were upgraded to a 1 bedroom condo. It was a getaway from the kids and was perfect. It was a very romantic stay, but big enough for a family to stay.
Not exorbitant and close to ski mountain. Convenient parking. The staff was not particularly accommodating. Our bed was so uncomfortable I slept on the couch.
I have been her before and love the location. The AC had been out for 2 weeks prior to my booking. I was not informed of this large inconvenience until day of arrival. "Randy@ told me it would 49 degrees at night and no problem. Randy was very very wrong. No upgrade was offer. Had to call kayak about the issue and it was to late to find a solution of equal value. I was compensated $25. Definitely need the AC
The pool area was fun for the kids. There was an open container of chewing tobacco left on the nightstand. Not so pleased since I had teenagers and young children with me.
Very large room. Large jetted bath tub. Full kitchen with mostly new appliances. Room was very dark, the windows faced in towards the building. Very little natural light and the lights in the room were not very bright. The blanket and decorative pillows on the bed were old and smelled badly. Vending machines didn't take $5 bills, when I asked the front desk for change they were rude and said no. Front desk was not open a lot during my stay.
Loved the pool, the huge room, the ski-cabin comfort, location! Needs a little bit of updating. Bummed the hot tub was out of order.
Wonderful spacious room! It felt like I was in an apartment but much much nicer! Absolutely loved the decor, all the wood and rustic look and feel. Love the underground parking with a garage door. I felt safe! The male front desk employee was fantastic, very pleasant and friendly! TV/movie selection not that great. Just had HBO. Room had a DVD player but no option of movies to rent/borrow.
The kitchen was nice with full size appliances. Jetted tub was good. Fireplace was a nice touch but we didn't bring our own fire log so we didn't use it. Carpet was dirty. The bedding was old and the 2 bed pillows were small and lumpy. The toilet would barely flush. Internet coverage was not great. The room had fresh towels on our second day and they emptied the trash but nothing else was cleaned. The pool and hot tub were full of unattended kids so we didn't use them.
The room was very comfortable and extremely convenient to the ski area. The hotel has a shuttle service, but the wait for the shuttle frequently is much too long. They need more than one shuttle during the busy hours.
Welcoming home feel to room, with defined living area, bedroom. Whirlpool bathtub fantastic. Off season repairs being made should be disclosed, no air conditioning, would be nice to have a general guide to where amenities are in hotel and map of surrounding area with near by attractions, also no extra linens such as blankets available in room, pull out bed only had sheet, minor issues that can be easily remedied
Our one bedroom condo was perfect for a few days skiing. The location was great - across a parking lot from the lift. The condo had a full kitchen, large living room, 2 full bathrooms, and a large king bedroom. There was also a sun room with bunk beds and a trundle. This gave us plenty of room to stretch out and relax. Much better than being confined to a one room hotel room. There is also complimentary underground parking and Internet. Although not as luxurious as some other resorts, I far prefer extra room and not being nickel and dimed at every step. You could also buy discount lift tickets at the front desk. I think that some of the larger condos would be perfect for families. We used the fireplace and ensured that the flue was open but it still smoked up the condo and set off the Fire alarm. We figured that there must be a blockage in the chimney up higher. We called the front desk and someone came but the fireplace was never fixed and everything smelled a little smokey after that.
Awesome stay & nice rooms + great location.
Close to the resort Building was dirty, elevator smelled like cigarettes all the time. Asked for coffee twice and never got it. Unit was ok but dated.
The front desk was kind enough to move me to a room with working ac and let me use the shower facilities downstairs after my day of mountain biking following check out. Good value for the money. Bought my breakfast up in the park city mountain resort village.
The tub was great! The area was beautiful and the beds were large with a nice sized bathroom, vanity, amenities, and sliding glass door outside to a bench and grassy area. We just left it open in the morning with the fresh mountain air to relax. The mattresses weren't comfortable, there was no staff after 10 pm and the blue ray player was broken so we couldn't watch a movie like we planned. I felt like the beds looked really nice, but when I got on them, they felt cheap and wiggled a lot, and I thought the bed frame was going to break.
The room itself was comfortable, and the location was nice. There is parking directly under the hotel which keeps you and your car out of the rain and snow and wind. Don't forget your room card, or you can't get back in! Since it was off-season, I never saw anyone at the front desk, which is a first for me. There was a bit of noise from the street - Trucks and other traffic.
leaving We showed up at 730 (too late, I guess). We were locked out of the hotel. I spent the next 30 minutes figuring out how to get into the building. We never saw any staff the entire time. The shower did not work properly. There were instructions in the room to leave the thermostat above 70. This led to a really uncomfortable night. We did not sleep well. I cannot believe that Kayak gave this place a good review. What the hell did we pay for?
It's in the heart of old Park City. Very convenient to the summer activities like Alpine slide, and Mountain Coaster, etc. And very very convenient to the bus stop for the free Park City bus system. Great restaurants close by. We didn't like that we had to leave.
location, parking, size of the room little old, the heater was a little noissy at night.
Clean, modern room with very comfortable beds. Good linens. Far better than average continental breakfast Long hallways
Great value! Clean rooms, comfortable beds, and yummy breakfast! The sports bar was nice and the bartender was friendly and provided great service. The shower would switch from really hot to cold, and the shower head could be upgraded.
Beds are comfy, rooms are clean. Big hot tub. Nice sauna. Decor is dated, overall the hotel has a cheap feel. Breakfast was marginal (powdered eggs, but good waffles).
We booked this hotel last minute, not having any high expectations. However, not only did they meet our expectations, they exceeded them! We loved our room, the decor, the friendly staff and the hotel breakfast. We definitely feel like we got our money worth. Also, the hotel is right off the road when you get to Park City, pretty close to the exit. It is right in the middle between Kimball Junction for a quick bite, or Main Street Park City to stroll the streets and have a nice dinner. The pool is open 24 hours which is unusual for hotels too! We loved it all!
Free breakfast was awesome, room was very clean and comfortable, 24 hour hot tub and pool.
The bed was very comfortable and free breakfast was included. Not walking distance from Main Street and the TV had some problems.
location. included FULL buffet, hot, breakfast Slow, regular, Dripping Fire Sprinklers in Rm.311. We reported this to front desk on our checkout. They responded genuinely concerned and said they would have maintenance inspect right away. They were on the phone to maintenance as we left.
Parking, cleanliness, staff and amenities. Nothing major but we didn't have trash liners, pool was pretty dirty with a lot of dead bugs and we didn't have the robes in the room as advertised. Again nothing to keep us from coming back but could have been a little better. For the price and location it is hard to be critical. If you have a family and a budget but you expect cleanliness this is the place.
The hotel staff was really nice and let me know about the underground parking available which was great for the safety of my gear from traveling across country.The hotel room was nice and clean , and quite comfortable. Nothing too luxurious, but really weLP done for the price in Park City. I would certainly stay here again. Nothing.
Very clean room and facilities. Pool was nice and also the hot tubs! I live looking up at the stars in a hot tub. Bed was really soft and sagged quite a bit while sleeping. Could use updating on the shower head. Also if the sauna worked it would of helped my rating.
those who worked the front desk were all very kind and helpful. The breakfast bar was pretty good, though more fresh fruit would have been good. the soap/toiletries were really nice. lumpy floor and carpet, no screens on door to porch, making it difficult to keep the a.c. off and just have the window open. The road out front is noisy and the wall unit for a.c. is loud and hard to control.
great breakfast and pool area. The rooms were average. Customer service was very good. The location was good. It's abiut 5-10 minutes from historic Main Street. I would stay here again if I found a good deal.
It was a wonderful experience! The staff was so friendly and even brought up a birthday treat for my friend. The hotel was very nice andthe bed was so comfortable! I'd definitely stay there again!
The Hotel should provide drinking water to its guests at each room.
Accommodations. Coffee downstairs. Hot tub outside. Shuttle drivers. Staff was great! Distance from Deer Valley.
Good location right next to the slopes, a 10 minute walk if you want to get to Canyon Village and the main lifts (or back, if the 1 run connecting to the hotel is closed, as it was when we were there). Studios are little more than a basic hotel room. The kitchenette had NO pots or pans to cook with, even boil water. The bathrooms are attractive but dark - the shower was a cave!
I'm used to hotels coming in and cleaning, so after I came in after the second day I was surprised to find that they hadn't come in to clean.
Friendly staff, great location, and very comfortable. Best deal in town! Could be difficult to find parking at times.
First room they sent us into wasn't clean. Second room they put us in someone was already in there! Didn't comp anything or upgrade anything. Tried to get our money back for second night at noon and they wouldn't give us our money back. We will never stay there again.
I've stayed at the Stein Erickson 3 times for an annual get together with friends. It's a luxury property all around - from the well-appointed rooms and lush master bathrooms to the fantastic location high in the hills. The rooms are all large and very comfortable - I've never had a bad experience. It's always spotless and luxurious. I have consistently found the staff to be helpful and very service oriented. Built on the hills, the property does contain lots of stairs, so not ideal for small children or people with disabilities. Hiking up the mountain in the summer is a favorite pastime as well.
Room was fantastic. We had the room with the pool table inside and a hot tub on the balcony on the 3rd floor. Perfect getaway for my wife and I and the kids after they were asleep. However, no vending at all...so hope you aren't hungry at night. I actually walked all the way over the the marriot a block away to get food, and they had a ton of choices. That wasn't a huge deal because I enjoyed the walk, but what actually ended up really bothering me was that a continental breakfast was part of the hotel description. We were even reminded of it the night before, and when we brought our kids down in the morning...no food. They told us something wrong happened in the kitchen, but my actual take away was that there wasn't enough people staying there that night for there to be a breakfast. I also received a surprise $15 bill in the morning for the valet parking, which wasn't optional. When checking out, I did talk to the worker at the front desk, and got that fee removed because I was legitimately upset about no breakfast being provided. They removed the valet fee and I was on my way. All in all though, a good experience...just didn't get a very professional or high end feel from the stay for the price we paid. I also felt bad for my daughter (2year old) who was desperately excited for a pancake that morning.
Proximity to skiing No hair dryer in my room. Wifi connectivity was non existent.
The staff was friendly; everyone from the front-desk staff to the housekeeping staff greeted you with a smile & asked you how things were going. The check in time is rather late (4pm).
This guest did not leave comments about this hotel.
proximity to what we wanted to do housekeeping staff was slow and unresponsive
Great location, easy ski-in, ski-out access to The Canyons.
The staff was so friendly and accommodating from the first time I talked to them. The room was exactly what I was expecting, and very clean. We also had a great view. For a resort as big as this one, the pool and hot tub are pretty small. I was pretty surprised by that. We were there 4th of July weekend, and it was completely packed. There was no where to sit, everyone was scrambling for vacated seats.
Love the location -- with the Redstone development, Canyons is now conveniently located between places to visit in Park City. Within the Canyons' property, Sundial has a great spot on the terrace -- close to the gondola and shops. Being a condo property now means 'we don't need to clean your room that well.' There were wrappers (and, ahem, other wrappers) behind the nightstand. I like a little room pick-me-up during my trip. That didn't happen. Room stayed as we left it.
This guest did not leave comments about this hotel.