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Great Airline - Some Bumps that didn't have a huge impact

Fordeler: The seats are comfortable, the attention of the crew is great.

Ulemper: 1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again.

Middle seats

Fordeler: On time

Ulemper: Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways.

Fordeler: Friendly employees

Ulemper: Seat pitch