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Very helpful reception staff. Comfortable room. Parking was provided; something that is not always there even when a Hotel states it is on Booking.com Emptying the bath resulted in the bathroom floor being flooded as the floor drain could not cope and backed up. This was spotted and the draining of the bath regulated to avoid it backing up. Had I not seen the problem the room would have been flooded! Went to breakfast and found virtually every table left in a mess. On leaving the Hotel one hour later, it was still in a mess. Not impressed!
the location: close the Old City, my interest; the staff was really very helpful and welcoming, I love them :) Well, I learned from Palestinians that the rate I got is quite high compared to alike hotels in Jerusalem
The staff was fantastic. Willing to help out at all times. Fixed our room for us hours early when we arrived in the morning and provided us with cappuccinos! They only complaint I have is that the lighting in the rooms is not bright enough. It actually made packing difficult.
This hotel was very clean, comfort and staffs were so kind and gentle. If I have another chance to visit Jerusalem, I'll pick it up for my hotel. You have see a dish of fruits in your room. I enjoyed Al-Watani (?) cafe as well. I can recommend this hotel if you are not Jewish. The only problem of this hotel is location. If you arrive at night, it might be a problem but if you come to hotel in a day time, I don't think it is a serious problem.
Hotel was at an excellent location - only 5 minute walk to Garden Tomb and 10 minute walk from Jerusalem's Old City Demascus gate. Great location for exploring the Old City and Mount of Olives. Hotel staff was extremely friendly and helpful. Breakfast that was included with room was great - lots of variety and high quality. Overall a great value. Would stay there again on a future trip to Jerusalem's Old City. Had difficulty accessing free wi-fi from room and lobby. But hotel had a small business center and was able to use their computers to get internet accesss.
the hospitality and friendship of the staff was excellent, the location and cleanliness perfect
Good location, not expensive
they are sincerely trying to provide good service no credit card - only cash. but if you make a row about it you can get discount 10%:-)
The location of the hotel is excellent. Quality of free internet is perfect. Stuff serves you giving you a feeling that it's not their job to do any thing for you. They clean your room if they feel like; otherwise it's not their problem that you don't have a clean towel. Even if they clean they do not use the vacuum cleaner, so the ground stays always dirty. The hotel is very old and not repaired for a long time, all walls and carpets are dirty, the bathroom is disgusting. Usually there is no hot water. The breakfast is from 7 till 9 (!!!!). Have you ever seen a traveller that is willing to wake up before 9? It's my vacation and I'm not supposed to rush for a cup of coffee in the morning. The quality of the breakfast is very bad: tomato, cucumber, sweet pepper, one type of the bad quality of cheese and ham.
Good location fair brekfast
cordiality and cleaness
Hotel is in a great location, two minute walk to the nearest gate to the old city, if you want to spend leisure time in your room this is not the place for you. It's basic, clean always felt secure and the staff were really helpful.