Huế Hoteller

Convient location. Staff was very welcoming. Couldn't beat the price for what it was. There were flies everywhere in our room including a pile of dead ones on the windowsill. Breakfast (included) was not that great.

Great view, comfortable bed Prices for food, spa, excursions etc... are very high, staff is not very helpful (tries though...) and decoration is very tacky, not a real 5 star

Unfriendly and unexperienced staff. forget about sympathy. overall luxury without elegance. expensive in comparative terms to other hotels in the area, where some are, by far, a better deal.

Almost nothing. I booked for three nights and checked out after one. The only good news is that I wasn't charge a fee for the early checkout. The location is isolated with little access to restaurants or shopping. The room(s) were dirty and smelled of mold or mildew. The shower and toilet are in the same enclosure and moisture evaporates slowly making for slippery walking and wet toilet seats. The cover on the sofa was dirty and there was no desk or work area. I can't recommend this hotel!

The pool was nice. The grounds were in good shape. The proximity to the beach was good. The bathrooms were large. The A/C units in all of the rooms leak water out of the ceiling vents onto the floor. They also clearly have a mold problem in the A/C system (our first room smelled very badly--we changed rooms and the second had the same problem.) The A/C system serves all rooms. Customer service was not good. When we asked them to put us in a room that didn't smell of mold, we were directed to talk with an outside turnaround consultant on the premises who the hotel has hired to make the hotel a profitable concern. He would not tell me his name. But he did tell me that we were mistaken, that the rooms did not smell and there was no mold problem. Full stop. No attempt to remedy an unhealthy, and frankly disgusting room experience. We promptly left (without receiving a requested refund for our unused nights) and went to another hotel. It was worth the added expense. This place is not a place anyone should be forced to stay.

room size, view no dvd/cd player, no safe in room like advertised, very humid room

Location is convenient; it's only a short drive to the citadel and a boat can be rented just next to the hotel. Breakfast outside, at the terrace along the river, is wonderful! Breakfast buffet is delicious! Nice restaurants are nearby (try Khai Hoan, opposite of the hotel). Free internet is provided, but there are only two computers. These were often occupied. Staff at the reception was polite but not very enthusiastic.

Great location for a sunset drink by the river, and breakfast served with a great view too. Breakfast menu superb - divine pastries and tiny cakes that can't have many calories, can they..I stayed in a standard (superior) room: clean, decor fine but not not outstanding - in all, the facilities one would expect for a good 4 star hotel. Pool location not fantastic but a sizeable pool, wifi plus computers in lobby. Nice welcoming drink.

Good location, nice and clean room, near many restaurants, free internet. Knowledge of the English language of the staff is very, very limited, which makes it difficult to have a good basic conversation with each other.

it is a nice new hotel. almost ready.... no guests. more publicity?