Hotel Bumi Surabaya

I love the service rendered by all the staff, especially the front desk officer, Ms Mega. She takes every single detail meticulously and did not forget my birthday. I came back to the hotel late afternoon on my birthday and she and her staff, made a call to my room and sent the cake with a lighted candle. I was asleep as i was unwell, hence my husband opened the door. They asked for me as they wanted to present the cake to me themselves. I think that was a very sweet gesture and the first i ever encountered. Every staff greeted us with a smile regardless where and when. They even answered to our queries with patience as I don't really understand Bahasa Indonesia. I love the calming lemon grass scent that engulf the whole lobby vicinity and gives us a calming effect the moment we stepped into the hotel. Will definitely recommend and choose this hotel again on my next visit.

The aircon is controlled centralised. It can get pretty warm at night and when we just return to the room after going out. Maybe can just let guests be able to adjust the aircon temperature to their own comfortable level.